Hilton New Orleans Riverside

Reviews

Pros

"within walking distance to everything." (in 5 reviews)

"They have a great staff." (in 31 reviews)

"Also easy access to street cars." (in 7 reviews)

Cons

"Has a $38 dollar a day parking fee not mentioned anywhere." (in 4 reviews)

Show reviews that mention

+

french quarter

convention center

bourbon street

parking garage

mississippi river

river view

great location

hotel mall

cruise port

parking fee

walking distance

friendly staff

close to casino

beautiful hotel

room view

room was clean

easy access

Excellent

Apr 2018

9.4

Great early check in!

Staff was great! Easy check in at 6am.
Good

Apr 2018

8.0

Rooms were clean. Beds were comfortable.

For $300+/night, charging to use the health clubs seems a slap in the face. At the end of the day, I did not get much more than I would have for $120/night, and will look elsewhere in the future. Sure, the Riverside was the hotel of choice for the ACS meeting, yet I can walk, get to see a bit more of NOLA while doing so, pay much less money, and (in the end) pay much less for what I need -- a quite place to sleep.
Okay

Mar 2018

6.0

The onsite restaurants were better than average and the hotel had great amenities- a larger-than-average health club with group fitness classes and racquetball courts, 2 pools and in-room dining. Housekeeping did a great job.

The hotel is dated and could use some up-dating.
Excellent

Mar 2018

8.8

Great for attending conference at convention center

As a HiltonHonors member I was able to choose my room prior to arrival and loved being able to use a digital key--I used my iPhone to unlock the hotel room door. The room was a nice size. Wifi worked well. It's a little away from the French Quarter but easily accessible by street car.

Not having USB ports in the room to charge my devices--there were only outlets. The safe in the room was set high up on a shelf in the closet--hard for me to reach. Also, didn't have much of a view from my window. It was a long, sometimes hot, walk outside to and from the convention center.
Poor

Feb 2018

2.0

Dirty ...not worth the money

rude staff and dirty pathetic room and bathroom..ac doesnt work
Excellent

Nov 2017

9.7

Riverside Pool
Good

May 2017

6.2

Maid Service Policy Surprising

Great location, although it is dominated by convention attendees. Very pricy, but the mall is close.

Apparently the official policy of the Hotel is that if you are in your room when the maid comes by, you don't get your room serviced that day. That can happen as early as 10AM. The maid leaves a little card that requires you to call Housekeeping to get some service, maybe. The maid does not recheck your room, even though they are on the floor for several additional hours. I have never seen a policy like that before.
Excellent

Mar 2017

8.8

The room had a mildew smell
Excellent

Feb 2017

10.0

Hotels is priced right and was nicer than expected
Excellent

Nov 2016

10.0

Great stay with a great staff. The hotel is located on the riverside which allows for easy access to the river walk, the auditorium, Harrah's Casino and Drago (which is in the hotel).
Okay

Nov 2016

5.7

Disappointed

Close to casino, Bourbon Street and restaurants.

Air conditioner didn't work. We had to call several times for it to get fixed. After it improved it didn't last long. We had to call again. It never was fixed.
Good

Nov 2016

7.1

run weekend

location was awesome

parking fee was ridiculous could hear guest in the hallway check in was confusing, you had to be a hilton honor to get faster service

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