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Chateau Hotel

Chateau Hotel

7.5
Good

Based on 1,047 reviews
 
1001 Rue Chartres, New Orleans, LA 70116, United States
  +1 504 524 9636
Chateau Hotel - New Orleans, LA, United States
Wed 22/8
Thu 23/8
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Rooms

Wed 22/8
Thu 23/8

Superior rooms

$186+

Photo
Bed type
Provider
Nightly base price
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Unknown
$1041 per night
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Unknown
$186 per night
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Unknown
$187 per night
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Unknown
$238 per night
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Unknown
$244 per night
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Unknown
$277 per night
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Unknown
$297 per night
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Unknown
$368 per night
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Unknown
$373 per night
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Unknown
$426 per night
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Unknown
$431 per night

Deluxe rooms

$121+

Photo
Bed type
Provider
Nightly base price
IMAGE
Unknown
$121 per night
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Unknown
$125 per night
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Unknown
$129 per night
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Unknown
$167 per night
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Unknown
$170 per night
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Unknown
$170 per night
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Unknown
$174 per night
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Unknown
$189 per night
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Unknown
$192 per night
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Unknown
$192 per night
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Unknown
$193 per night
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Unknown
$203 per night
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Double bed
$209 per night
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Double bed
$212 per night
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Double bed
$212 per night
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Double bed
$225 per night
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Double bed
$245 per night
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Unknown
$274 per night
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Unknown
$276 per night
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Double bed
$285 per night
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Double bed
$292 per night
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Double bed
$351 per night

Reviews

Traveller rating

188
120
52
16
1

Time of year

Traveller type

Show reviews that mention

+
new orleans
french quarter
jackson square
french market
bourbon street
court yard
hot water
great location
friendly staff
location room
blocks from bourbon
comfortable bed
better lighting
year anniversary
shower curtain
room was small
charged extra for parking
coffee and muffins
climate control
pictures online
  • Okay
    Oct 2017
    6.0

    Not what was promised

    The location and the beauty of the property were just as expected. For our fifth year anniversary, the bride and I chose the Chateau for its New Orleans charm and location.

    We chose a superior room which is supposed to be a balcony room or private courtyard setting, king size bed with a full bath. I also chose to surprise my wife with the romantic package (rose pedals, champagne, chocolate covered strawberries, etc). I called the hotel one week before our arrival to check on parking and was informed they had ample onsite parking and there would be no need to park elsewhere. Now what we really got was a room on the first floor down the street from the main hotel. The room had two queen beds which were crammed in the room so tightly we could be barely enter the closet or the bathroom. Oh wait, did I mention the check in process took two hours. There was no “romantic package” waiting on us. I ended up having to park nearly one mile away because all the onsite parking was taken (first come first serve). As I was walking to the room from the parking lot nearly one mile away, my wife text me this very simple text, and I quote “the room sucks”. You can imagine I was crushed, 5th year anniversary, romance, New Orleans charm, and I the text “the room sucks”. So before I headed to the room from my long journey where my car was parked, I stopped in the reception area to check on the situation. The staff was no help at all. Sorry sir, is what I heard. We are booked and can’t make any changes in the rooms. Sorry sir, we see here that you paid extra for the romantic package, but we didn’t get the memo so it wasn’t delivered. Sorry sir, for your one mile hike because we didn’t have any parking available. I was told my room was a superior room, not sure what it was superior to, but it certainly wasn’t what we paid for. The room did come with a coffe maker, unfortunately the cord wasn’t long enough to plug in where it was sitting so we had to move it the bathroom counter. Surely that’s normal in a superior room. to say the least my wife and I were disappointed and feel as though we didn’t get what was promised.

  • Excellent
    Apr 2017
    9.7

    Quaint

    It was close enough to the action to walk there but far enough away that it was quiet. Wonderful French Quarter hotel and experence . Jenny and Eric really went above what was expected. They added so much to our trip with tips and advice

  • Mediocre
    Mar 2017
    4.0

    Poor quality

    The room wasn't ready by checkin, the room had not been cleaned (bottle caps and trash still in the room), the bathroom was still a mess, no windows in the bedroom. I stayed one night before getting a room at the Marriott.

  • Mediocre
    Jan 2017
    4.0

    Unaccommodating

    Location

    Climate Control - none in one room, off/on in another - controlled by front desk, Not clean, Ran out of blankets/wash cloths, Staff was apathetic

  • Excellent
    Dec 2016
    9.7

    Amazing service!

    Absolutely loved the people and their help with recommendations. Helped to get a bit more of the local feel versus the tourist attraction hot spots. Have stayed before, but still a great location to get anything you want to get to, both inside and outside of the Quarter. Melanie and Allen were superb and always available and willing to go above and beyond.

    Just had a couple of lights that were out, but was fine. Not much water pressure at ask, and would have been nice to have a little fridge, but no complaints.

  • Okay
    Dec 2016
    4.2

    toilet/shower clogged. Rm not ready at 4. room was

    location

    room to be ready at checkin room to be at chateau not down the road. free parking 35$ extra? seriously

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About

Overview

In the heart of the New Orleans iconic French Quarter, the Chateau Hotel welcomes visitors to its finely restored 18th century mansion hotel. With all modern amenities and comfort, this is a perfect setting in the upcoming Lower Quarter. Guests enjoy a sense of calm that partners with the extraordinary excitement in the numerous attractions of the historic city. Just 2 Blocks from Bourbon Street!

iHotelier/iStay

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

7.5 Good

Based on 1,047 reviews

9.0

Location

8.3

Service

2.9

Breakfast

2.4

Cleanliness

Things to know

  • Pleasant hotel grounds

Check in

16:00

Check out

11:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Free Wi-Fi
Internet
Concierge service
Outdoor pool
No smoking
Air-conditioned
24 Hour Front Desk
Safe
Storage available
Terrace/Patio
Business centre
Express check out
Hairdryer
Pets not allowed
Parking (surcharge)

Photos

Chateau Hotel - New Orleans - Building All photos (18)
Chateau Hotel - New Orleans - Bathroom Baño (1)
Chateau Hotel - New Orleans - Bedroom Habitación (8)
Chateau Hotel - New Orleans - Building Instalaciones (1)
Chateau Hotel - New Orleans - Building Instalaciones (1)
Chateau Hotel - New Orleans - Lobby Lobby (1)
Chateau Hotel - New Orleans - Patio Patio (3)
Chateau Hotel - New Orleans - Pool Piscina (2)

Location

Most popular landmarks

  • Louisiana State Museum 248 m
  • Saint Louis Cathedral 289 m
  • Jackson Square 295 m
  • Preservation Hall 398 m
  • Jamie Hayes Gallery 0.4 km
  • Frenchmen Street Jazz Clubs 0.5 km

New Orleans travel guide

Learn about New Orleans on KAYAK

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