Paraiso Del Mar

Friendly welcome and dedicated staff

A manager who refuses to listen to customers and acknowledge his shortcomings. The hotel is very shabby and not at all representative of the photos - there's a fantastic view but this cannot be attributed to the hotel itself. There is so much potential here, it is frustrating! The manager outright refused to listen to our issues and denied there were any problems (choosing to constantly reference his high trip advisor rating). On the night we stayed, they'd held a party which was of course initially no problem, but it didn't stop until near 3am and the rooms are very close to the lobby- it was a party held by the manager for his friends, so of course he would see no wrong. Rooms were full of bugs and our 'garden view' was seen from a tiny 4ft sq balcony which you had to crane your neck round the corner to see anything. The dated room only had one small window which was round a corner so the rest of it was in darkness. In serious need of an overhaul - a start would be binning the old furniture, gnomes(!!) and other tat that has seen better days. Huge potential and I'd have no issue if the price actually reflected the 2☆ rating.