B&B Le 4 Stagioni Dante's Suites

The rooms were spacious and the building was located next to a plaza with lots of cafes and directly next to a metro station making it convenient to get around town.

The check-in process was not pleasant. We had to go to another location for check-in where they said there would be a complimentary shuttle to drive us to our building, but due to traffic the shuttle did not show up for over an hour. When we finally asked the staff where it was they said they had no idea when it would arrive. We understand that traffic can be an unanticipated issue, however, our displeasure was with the communication. We were originally told the shuttle would be 20 minutes and then never received an update as we waited over an hour. When we went up to the desk to ask they could not give an estimated time and said it should be here soon. Despite not communicating the shuttle status, they did make a point to get up from behind the desk to let us know the unlabeled waters in the fridge at the check in area cost one euro each after we had grabbed a few during our one hour wait for the shuttle (the staff had simply said "prego" when we asked them if we could grab a water originally). Our group was planning to go to the museum before closing, but had to cancel those plans when we ended up walking to our building. We were also charged twice initially although they refunded the second payment immediately after I reached out. Finally, we saw online there was a common space with tables and chairs that our group could meet up in, but it was not open during our stay.

The location was really good, easy to walk around and discover Naples. The rooms were also very nice and clean, with essential appliances inside.

Overall, the stay was very nice, for the future would be good to also send the email about the location of check-in in English at the bottom, or to add this in the description on booking.com.

We ordered a deluxe two persons room. But instead you gave us superior two person room. Nobody in the reception to help us, the reception was close.