The staff went out of their way to make our stay, and my daughters 21st Birthday trip wonderful!
The people in the room above us acted like a herd of elephants day and night! Stomping around with no regard for others!!
Nice place for the price
We got a good deal for our room. It was a very nice and clean room.
The free breakfast was pretty much cereal and some fruit so that was disappointing
Terrible rooms, barely slapped together! And the front desk staff was rude when we asked if there has been a mistake in our room assignment. How embarrassing they put their guests in these rooms
Nice newly renovated hotel
Newly renovated w/ luxurious style, nice room for the price I paid.
Bathtub doesn't drain properly Air condition hard to gage my cold got worst during my stay.
Room was modern, clean and included breakfast. There was an amazing Italian restaurant next door, Il Posto
The bed was very uncomfortable :( that would probably be our only complaint! And maybe if the offered water bottles, that would have been beneficial!
The location was nice, staff was pleasant, large breakfast selection.
The bed was uncomfortable and squeezed with every move, we had to ask for an ice bin, and then our alarm clock had no cord/didn't work (very large paper weight) and when we asked for a replacement, no one ever came.
Convenient location and nice grounds. Staff was very accommodating.
Window screens were broken and sliding window didn't work. Beds were squeaky.
Affordable nice Hotel
Clean room and grounds. Convenient to have the breakfast available.
The controls on the heat/AC unit were damaged and we were unable to know what it was set to. The room was very cold when we arrived so we unplugged the unit. The refrigerator made noise also and we unplugged that too.
Not as nice as advertised, disappointing.
Location was convenient.
The room we were assigned was a handicap room. Compared to our traveling companions our room was SUBSTANDARD. Bed was squeaky and uncomfortable. Poorly organized room and just plain disappointing. We had an ajoining suite and the people were loud until after 1 am... For the price we paid for our rooms we expected something nicer... If Ivy is the premier for best western they need to do some upgrading.
Kayak messed up my reservation... and the hotel it
The good? Location.
I arrived, and even though I had in black and white my reservation through Kayak, the hotel front desk could not find it. She then took my number down, but never bothered to grab the reservation code for follow up, which resulted in them calling me for the information. There was no offer to help or make right the situation. I just had to come back after they finished checking out the line behind me and wait for them to sort it out with Kayak or Orbitz or whatever vendor they said messed it up in the end. The rooms were just OK. I got a room over the front desk area, which meant that I heard quite a bit of noise. Thin walls/floors? I also found the plumbing to be atrociously loud. I used the toilet a few times while my partner slept and was afraid to flush because each time I did, the pipes went on for quite some time... Overall, I think the location did it justice, but otherwise, just so so.
Very clean room. Nice bathroom. Nice pool. Great desk and counter space. Excellent location.
Breakfast area too small. Rooms are kind of tight. Beds were creaky.
Conveniently located along the main artery running through this iconic wine region, the Hotel Indigo Napa Valley is perfectly situated to enjoy downtown attractions and nearby wineries. Our hotel offers multiple spots to hang out with friends and recap your day, including a heated outdoor pool with a hot tub and a bar with a see-through fireplace, white-marble bar and wood-slab tables. Or you can retreat to your room, with its spa-like bath, contemporary decor in soft tones and Keurig machine to brew your morning coffee. The 24-hour fitness center lets you stick to your workout regimen, too.
Based on 1,577 reviews
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