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Value for money
Distance to city centre
|Nairobi Jomo Kenyatta Intl|
Distance to airport
|"Best breakfast and view in town!"||(in 35 reviews)|
|"Super friendly staff!"||(in 61 reviews)|
|"Amazing views overlooking the park"||(in 38 reviews)|
|"Poor service, poor food."||(in 18 reviews)|
|"The room is badly equipped."||(in 34 reviews)|
|"The hotel is quite outdated."||(in 27 reviews)|
Time of year
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It was very clean
Bad customer service especially the restaurant
The WiFi kept disconnecting from device hence had to keep reconnecting but the speeds were good
We love the location with the view over the Nairobi Game Park and being not far from the Airport. The hotel has its own cars which provide a very good service for collection from the airport.
We were upgraded to the New Emara next door and had a very large apartment with a fantastic balcony but beware that it is not possible to latch the balcony door lock open so if the door closes you can be locked out on the balcony! We could not find a way to switch off the balcony lights which is a pity as we wanted to look out over the park by moonlight.
the staff were very friendly and very nice, the location of the hotel was very convenient. The decor/style was very good. It was very clean and the bed was comfortable.
The room was tiny, it was extremely expensive for drinks & food, there was no extract fan in the shower. The aircon was operating but didn’t work until the last night. The wifi wasn’t working on our last night. There was a construction site outside the restaurant. The hotel didn’t meet my expectations for the rating.
This is probably our favourite hotel in Nairobi. This visit we were located in the new building. We were upgraded to a corner park view room, which was lovely with views on two sides of the National Park. The new rooms are a great improvement on the older hotel. Staff were very friendly and welcoming. The restaurant and pool facilities in the new hotel were not open when we stayed in the new year but it was just a short walk to the old hotel to use the restaurant and pool. It will be really nice when it is fully finished and we look forward to our next trip.
Our new room was missing a few things such as a kettle and tea & coffee supplies. It took repeated requests to get these bought in but eventually we did get them. The room service hot drinks ordered in the interim were provided foc.
With the stunning greens and gold's of Nairobi National Parks landscape punctuated by giraffe, zebra, antelope and buffalo lounging near our waterhole, the views alone makes Ole-Sereni one-of-a-kind. Add to that the convenience of our location, between Nairobis Jomo Kenyatta International Airport and Wilson Airport, and our Big FIVE restaurant, Eagles Steakhouse, Conferencing facilities and Spa, and you get a hotel that perfectly complements the experience of East Africa, whether youre enjoying the areas natural beauty or vibrant business environment.
based on 594 reviews
Value for money
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Most popular landmarks
- Nyayo National Stadium 3.5 km
- Nairobi City Stadium 3.7 km
- Nairobi Railway Museum 4.5 km
- Times Tower 4.8 km
- Kenyatta International Conference Centre 5 km
- Kenyatta Mausoleum 5.1 km