The Retreat Hotel & Convention Centre

The view and the pool.

The front desk was absolutely uncooperative. Probably didn't know what they were doing. No coordination between them at all. Multiple calling the room for a single request. Since I had 2 rooms they didn't know how to make a common bill for both the rooms. Was surprised to know they charge for WiFi and bathroom slippers called for dental care didn't arrive. Called for cold coffee, it came like a coffee which was just made cold, no froth nothing plus was charged for it. The recreation room was a total disappointment. Charged 150 per frame of snooker. Carrom boards were all moist and sticky. Table tennis bats all torn And the ball without any bounce.

Amazing swimming pool. Attentive staff.

The windows in the rooms had no option of opening. As well most of the sockets in the room were not functioning. The AC in the room had to be repaired in between the stay. Food is very, very expensive.

The stay was good, but the hotel lacked basic hospitality and personalisation, we were there to celebrate our Anniversary, but the hotel did not even send us a complimentary pastry as a courtesy or as a gesture... the hotel also did not have a female massage therapists at the spa, which was very disappointing. Any hotel to appeal to the guests emotional quotient as a gesture would t least provide some sweet for their celebration. This is my first experience where I found the staff and the hotel managements behavior very cold.

The stay was good, but the hotel lacked basic hospitality and personalisation, we were there to celebrate our Anniversary, but the hotel did not even send us a complimentary pastry as a courtesy or as a gesture... the hotel also did not have a female massage therapists at the spa, which was very disappointing. Any hotel to appeal to the guests emotional quotient as a gesture would t least provide some sweet for their celebration. This is my first experience where I found the staff and the hotel managements behavior very cold.