Hotel & Suites Galeria

The sizes of the rooms and bathroom were large, the cleanliness was excellent, there was abundant hot water, and the location were great. The breakfast was minimal, but OK in a pinch. Extra food items can be ordered a la carte. We would have returned since we need a good hotel in Morelia for repeat visits, except for TWO VERY IMPORTANT problems. The internet in the rooms was very sketchy and in part of the suite non-existent. This could be considered minor or major according to your needs. See below for descriptions of the bigger issues.

OK, now for the important problems: 1) We arrived and checked in a little early and asked if my credit card had been charged. The receptionist said NO, which is what I had understood on my reservation, that we would be charged by the hotel on arrival. We paid in full with another card, but then as I checked my email, I saw alerts from my credit card company that someone had tried to charge on my card, but they rejected it. When asking the receptionist I discovered that indeed that had tried to charge my CARD about 2 hours BEFORE we arrived but she SAID nothing! It put me through some hoops to make sure that my card did not get locked!! BEWARE of this nefarious practice of this hotel!! 2) The second problem came up as we left. Here is what the victim of this theft, my travel partner, has to say about it: "I truly wish that I could highly recommend this hotel because it has large, clean rooms, a good breakfast for a small extra sum, and everyone appeared to be most kind and accommodating. Unfortunately, the day after I checked out of the hotel with my friend, I discovered that two of my rings were missing from my briefcase, which had been in our room the entire time of our stay, except for the day of departure when the briefcase sat at the reception desk being cared for during about 4 hours before we could depart. The rings were hidden inside two interior pouches. I immediately contacted the manager, Darío, and although he was helpful in attempting to uncover the whereabouts of my possessions, his investigation yielded no results, although he did comment that this sort of thing hadn't happened "in a long time". So, if you decide to stay here, I highly recommend that you put anything valuable in the room's safe."

Big and clean apartment

Poor towels and bed sheets