Really bad for the price
Room and bed were comfortable
Key cards would stop working after about 1 hour so we kept having to go to the front desk to get them reswiped. Staff was extremely unhelpful and actually rude a few times. Won't be staying in IHG hotels anymore.
Kayak ripped me off
I booked this hotel last minute. An unexpected death in the family prevented me from going on the trip. I called immediately to cancel. The "policy" for the hotel was cancel at noon then day of arrival for reimbursement with no reimbursement of the first night. Understanding this I requested reimbursement of the second night. The hotel desk would not reimburse and said I needed to talk to the manager. I attempted to get a hold of the manager however he never answered or called back. I called Kayak to get help. Kayak called the hotel and was told now that the manager has left for the day. Kayak PROMISED me they would get a hold of the manager the following morning and then report back to me. It's been 48 hours since then, my credit card has been billed the full amount and I am still yet to receive a phone call from Kayak OR the hotel manager. Typical customer service of large companies in today's world.... bill your credit card, promise returned calls and then forget about it. I will not be using kayak to book any more unless they can prove they care about their individual customers.
Room was great, breakfast was a challenge
The room was great, bed was a dream
The breakfast staff need to improve their process. They ran out of most of the protein for 20-30 minutes.... Is should be a sin to run out of Coffee at breakfast...especially when you put out three pots of regular and allow all of them to go empty
The Holiday Inn Express & Suites is the premier family hotel in Missoula and we are so excited to serve you and possibly your family and/or friends. All of our spacious rooms come complete with microwave, refrigerator, 40" HDTV and DVD player; as well as free high-speed wired or wireless Internet. Our guestrooms have premium bedding and a choice of pillows for the best possible sleep experience, plus large showers with the fantastic, Simply Smart™ showerhead to help start your day off right! Each morning our complimentary Express Start™ Hot Breakfast features eggs, bacon or sausage, biscuits & gravy, a pancake bar, hot or cold cereal, fruit, bagels, muffins, our famous cinnamon rolls, milk, coffee, juice and more. If you need to get some work done; access our 24-hour Business Center with computer, printers, fax and copy service available. Fit a work-out into your schedule, our 24-hour Fitness Center is fully loaded with treadmills, elliptical machine, stationary bike, cable machine, mats, bosu ball, foam roller, resistance bands, and free weights. Relax in our indoor pool and whirlpool, or spend some time in our Game Room with four 50" HDTVs with Xbox 360 Kinect consoles and games are checked-out for free at the front desk! We are conveniently located a half mile off Interstate 90 on the corner of Reserve and Expressway, near a variety of restaurant’s and shopping centers; and less than two miles from Missoula International Airport.
Based on 404 reviews
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