Hotel Lugano

I LIKE THE LOCATION. THE HOTEL WAS VERY CLOSE TO TRAIN STATION.

ROOM WERE TINY AND SMALL. BREAKFAST WAS VERY POOR.

Be very careful of this hotel and when they ask you for city tax... They charged me twice and the night receptionist was incredibly arrogant and even tried to threaten me when I refused to pay the second time around!

Location

The bathroom was leaking making noise the whole night (we complained after the first night), the staff promised to fix it next morning. It never happened. No room cleaning or change of beddings even if we contracted 4 nights.

The cleaning staff entered my room before check-out time (approx. 8.30am -> check-out time:11am) despite the fact the reception was advised about my absence during the night time. The staff for some unknown reason wrongly assumed I was not going to come back to the room anymore - when I did (approx. 9am) I was informed that "all" my belongings were packed and were waiting for me at the desk. Some of my small belongings were irretrievably gone, needed to ask for every single object seperately at the reception. My trousers were "accidentally" washed - would not like to think what for - I received them back during my 3rd visit at the reception - when I had to beg them to give me all my stuff back. Obviously, somehow my money (3 notes - £20) vanished as well, noone saw anything. I obtained an answer to my letter of complaint which was offering a refund, however noone bothered to answer to my second email explaining the situation and the lies stated by the hotel. Do not choose this hotel if you want to relax and spend some nice, non-problematic time in the city. That incident completely destroyed my whole trip.