Country Inn & Suites by Radisson, Miami Kendall FL

The beds were comfortable. The room cleaning was done well. The breakfast was also good. Some of the other receptionists at the information desk were polite.

1- Right at the arrival the customer service was unsatisfactory. A young man ( George) was unpolite. Kept me at the desk for a long period. It seems as if he didn't know how to do the check in I was very specific to explain that I will pay with cash. He said he needed to put the card through. I said fine but I will pay with cash. Then , he said: " the card was declined". I told that I wanted to to pay by cash. He then said: no, that the card accepted to pay for one day only. Then I suggested to pay the rest in cash. He Then said that he couldn' do it. During all this young man did not look at me in my eyes. He was constantly looking down at the compute's screen. He's asking me: what do you want to do. I told him that I just wanted to be able to pay and go, with my family, to the room. Well, it took a while. He said: he can only take cash because the card was not accepting for the whole payment. I was getting so frustrated. Finally he took my cash for the total payment and for the day with the card it will be returned to the card. He didn't know when would that be. Ugh... So frustrating! Next morning, at 8 o'clock, my bank called me, from the fraudulent department for suspicious activities, six of them. They asked me if I was aware of those transactions. Not a good welcoming. I told him ( George) I will mention this on the survey. 2-The pool was filthy. A lot of debris. The water was not clear. It didn't seem the filter was set up. We didn't want to get in. Next day it was a little better but still unclear