Camilo was amazing! He was short staffed and handling all check ins and outs himself. He had already helped me sort out a reservation issue through Amoma and it's suppliers and he was under no obligation to do so. After waiting patiently, he offered us a really nice upgrade to our room.
Walk to everything and beach
The hotel itself wasn't the cleanest
BED BUGS! STAY AWAY!
There were bed bugs. I got 9-10 bites in ONE NIGHT! They didn't act like it was a serious issue, and wanted me to remain in the room until morning when the manager got in. They had no other rooms to move me to in the meantime. I requested they relocate me to another hotel, but they were unwilling to. I checked out early and relocated to another hotel on my own, which was more expensive because of no notice. The manager never called me in the morning, or ever. I called twice to speak to a manager, and did not once receive a call back. I was promised a refund for the remaining nights that I did not use, and I never received the refund. The hotel does not have the proper policies and procedures in place to handle a bed bug claim. They left me on my own and did not offer to help. Horrible customer service, horrible experience, STAY AWAY!
Proximity to lincoln rd mall
no parking!!! no vending, no fridge in room or any other amenities
Staff and organization is very good.
Listing from Kayak is confusing. Double Superior is for 2 people (1-2 beds) vs Superior Double is for 2-4 people (2 double beds). Needs better clarification within the company.
"Crest Hotel & Suites is an award-winning boutique hotel completely restored with modern design and rich materials, characterizing the Art Deco Revival in South Beach. Its interesting faade with coral color stone and its exquisite lobby with marble floors are reminiscent of another era, while its modern room interiors invite you to calm down and unwind.Enjoy al fresco people watching at the main front terrace, relax in the tempered pool area or have a quick bite in the lavish inner courtyard of the Cafe - all with a view towards Miami Beachs Art Deco Skyline. Crest Hotel & Suites is a hidden gem at the heart of South Beach at a walking distance of the areas best attractions. Crest Hotels unique design, modern amenities, unparalleled location and experienced staff make it the perfect place to stay and enjoy Miami's best."
Based on 1,883 reviews
Policies vary by room type and provider.