Residence L´ Heritage Aristóteles 225 By Bluebay

The apartments are in a great location, close enough to the main streets in Polanco, but in a quiet, tree-lined street. They are spacious and well-appointed. The breakfast on the roof terrace was excellent. The guard/concierge is very helpful and accommodating. It was great to have on-site parking included.

When I arrived at 8pm, the hotel had no record of my reservation, even though it was booked and confirmed by booking.com. The receptionist is not empowered at all to make any decisions and put things right, and had to phone the manager several times to check the reservation / send my booking.com confirmation / get approval to put me in another room / confirm my reservation, etc. This was frustrating and tedious, and during the whole process, I was given no assurance that this would be sorted out. Totally unnecessary and unprofessional. The furniture in the apartments is dated and shabby - time for a revamp.

Location was great, room was very neat and tidy. Breakfast was fabulous. Staff were very friendly.

Was a little confused at first how to get into the property but figured it out - it’s through a large green gate. Also, there was a very loud party on the roof next door with amplified DJ music until the very early hours of the morning. Hopefully this is a rare occurrence. We had earplugs so were able to sleep through most of it.