Suburban Extended Stay Hotel Melbourne Airport

The staff were very friendly and responded promptly to requests. The bed was comfortable. The laundry room was spotless and the machines all worked. It was quiet in spite of being so close to the airport. Great location.

The hotel is in the process of being upgraded. The new parts are fine. The older parts are dirty and worn. The hallway carpets need to be replaced and the entryway needs to be made more attractive - new paint, sweeping, etc. The grounds were often filthy with cans and bottles and the stairwells needed a good sweeping and scrub. This hotel is badly in need of TCL. The kitchen was barely adequate. Only a 1 cup coffee maker; no toaster, no dish drainer, paper towels, or coffee filters. We were there for 4 days. A longer stay would have been difficult. We had a full size fridge but found out that was only because we had requested a king bed. Another guest, who was there for a month, only had a bar fridge because he had queen beds. This was not clear in the room descriptions.

Room was clean

They made me pay a $100. Security fee for my 1 night stay was never told about fee until I checked in I would never walk around property alone not safe also you hear everything in rooms next door and in hall