Quay West Suites Melbourne

The room was clean, bright and airy with great views of the city. The location is great with the city and transport right on your doorstep.

The feeling was that the staff were generally disinterested and non-helpful. I don't know whether it was understaffed but moral seemed low. Reception staff were dismissive and inattentive. The breakfast was good but the operation was a bit of a shambles, the tables and chairs were dirty and left uncleared for longer than should. Needs improvement especially for the amount of money they're asking, have had better service from a roadside Motel.

The team at the desk were very helpful and friendly. We had a small maintenance issue in our room that was dealt with quickly and properly. Great stay and the bed, best sleep for ages.

Breakfast was delicious. The bed was big and really comfortable. Double glazing was great to keep out the street noise.

The picture on the booking.com showed a view looking over the Yarra, so we were disappointed when our view was looking out over the sports complex. Plus I am not sure whether it was the fridge or the aircon but there was a motor-noise that was almost too loud to sleep with even with the sliding door shut.