Good to know
Value for money
Distance to city centre
Distance to airport
|"Wonderful helpful staff"||(in 18 reviews)|
|"Amazing luxury hotel in the heart of Matera."||(in 3 reviews)|
|"The hotel staff was extremely helpful."||(in 19 reviews)|
Time of year
Show reviews that mention
location, courtesy of staff, matera itself
the hotel is poorly maintained. Cold room, heating didn't work and it could not really be fixed, room electricity key switch didn't work, internet worked very badly, inconvenient shower. Not compatible with a five stars hotel.
Old world elegance with modern luxuries. Bed exceedingly comfortable, soft bed linens. Parking in a partner garage efficiently organised so you don’t have to drive through the old town. Staff professional and friendly, great breakfast buffet.
Upon departure, we had a car booked to take us to the airport at 4 am. That car never showed up. The night person (he didn’t give us his name) was absolutely terrible. He didn’t know how to make the payment, didn’t know how to calculate it or how to use a credit card. When we realised the car wasn’t coming, he was arguing with us and blaming the day staff that the didn’t leave a note telling him and he doesn’t have their numbers, they aren’t picking up, he doesn’t know who the driver is. When we asked him to call another taxi for us he did absolutely nothing and said no one is picking up. We had to call ourselves and find a taxi to pick us up and rush to the airport because we were 45 minutes late. This night person also refused to give us a contact of a manager because we were furious with him at that point, he even tried arguing with the taxi driver when he came (the one that we called) about how he tried to call him but his phone was off (which wasn’t true because we clearly managed to call). This person ruined our stay at the very last moment. He had no knowledge of his job or duties, blamed everyone else and took no responsibility. This was unacceptable.
Excellent room in a lovely hotel, friendly staff and great location for Gallipoli.
The rooftop pool and large room!
Hotel is centrally located and has a great overall ambiance. The modern decor juxtaposed with the ancient setting really works and it is very charming
Services and staff are not at 5 star level and not ready for "the big time." 98% of the hotel is amazing but the other 2% are vexing and frustrating. There is no porter service of any value --we had to lug our own bags to our room-- the hot water was scalding hot and could not be changed, and there were no Kleenex in the bathroom. Directions to dinner were flat out wrong, and the service in general was distant and cold. The "attitude" type hotel should be met with flawless service and standards. In this case it was just odd and out of place.
A stay at Palazzo Gattini Luxury Hotel places you in the heart of Matera, steps from Sassi and the Park of the Rupestrian Churches and Cathedral of Matera. Featured amenities include a 24-hour business center, express check-in, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
based on 187 reviews
Value for money
Policies vary by room type and provider.
FAQs when booking at Palazzo Gattini Luxury Hotel
Where is Palazzo Gattini Luxury Hotel located?
When is check-in time and check-out time at Palazzo Gattini Luxury Hotel?
Does Palazzo Gattini Luxury Hotel offer free Wi-Fi?
Does Palazzo Gattini Luxury Hotel offer free parking?
Does Palazzo Gattini Luxury Hotel offer free airport shuttle service?
How far is Palazzo Gattini Luxury Hotel from the airport?
Can you bring pets to Palazzo Gattini Luxury Hotel?
Does Palazzo Gattini Luxury Hotel have a pool?
Most popular landmarks
- Cattedrale di Matera 29 m
- Sassi di Matera 63 m
- Museo Laboratorio della Civilta Contadina 150 m
- San Giovanni Battista Church 302 m
- Museo Archeologico Nazionale Domenico Ridola 331 m
- Castello Tramontano 0.5 km