Good to know
|Distance to city centre||2.5 km|
|"Very friendly staff Excellent location."||(in 253 reviews)|
|"The hotel was excellent ."||(in 164 reviews)|
|"Amazing breakfast and swiming pool."||(in 136 reviews)|
|"VERY VERY VERY Slow service."||(in 38 reviews)|
|"Poor customer service on arrival/check in."||(in 32 reviews)|
Time of year
Show reviews that mention
|allowed to bring||in 8 reviews|
|bring drinks||in 10 reviews|
|excellent service||in 117 reviews|
|good breakfast||in 199 reviews|
|good location||in 160 reviews|
|great facilities||in 55 reviews|
|italian restaurant||in 11 reviews|
|mall and carrefour||in 40 reviews|
|mint tea||in 16 reviews|
|nice hotel||in 273 reviews|
|restaurant staff||in 453 reviews|
|room service||in 124 reviews|
|swimming pool||in 251 reviews|
|took a long time||in 58 reviews|
Service very slow. Too many employed but service needs improvement Lady at the main entrance asked to call a taxi, speaking in English and she said she didn’t understand because she was Arabic
Great hotel. Lot's of facilities and a super location. Clean and modern. Friendly staff and very helpful.
Unfortunately, the isolation is sub-par. One could hear outside noise clearly, let alone footsteps from the people in the room above (in our case, they did wear heels, which is a nightmare)
The location of the hotel is excellent and good for those who don’t necessary want to use taxis for everything and are able to walk around in the lovely Moroccan sun. Next to a Mall, lots of restaurants in local area. Some of the staff were very nice, and made experience nicer for example some of the pool area staff I think his name Badr pronounced something like Badder very friendly and gave good service, and some of the breakfast staff team too. The cook that made the omelettes during our stay 11-15th October was very nice too. The concierge team gave an excellent service and the lady at security desk who wears glasses was very nice. The 2 bedroom suite was clean and spacious and good for a group of friends or a family of 4/5 depending on ages of children. Beds were comfortable. The money exchange rate at hotel was quite competitive rates for a hotel to offer.
Check-in and Check out For us we were not seen to straight away when we arrived, we were told to take a seat and we will be called and tea would be brought over. No tea arrived and then we saw staff standing around and not calling us over to check us in So we had to go up to the desk again to check in and get some help after a long journey that was disappointing. Check-out was not a quick process after paying up front in advance. You have to wait for someone to check your room to see if you used the mini bar, fair enough in a hotel that moves at speedier pace. This can take awhile so make sure you give check out process at least 10 mins.
Bad check in experience Took forever to get the room
The pool & restaurants. The service staff in the restaurants were lovely. Room was comfortable.
Reception staff were very rude and snarky. They were arguing with other guests when we arrived. Our iron was broken & when we requested a new one at reception, the receptionist was rude and we never received the replacement she said would arrive in 5 minutes.
Ideally located in the heart of the city, Savoy Le Grand Hotel Marrakech offers premium access to the city's major attractions. The hotels is 5mn drive to Marrakech Menara International airport and less than 5mn drive to the city's historical landmark Jamaa El Fna Square.The hotel offers direct access to the city's largest shopping, attraction and dining mall, the Menara MallAll our 369 rooms and suites offer an ultimate chic and elegant experience in the heart of town.A large number of rooms and suites are overlooking our beautifuly designed pools.Our esteemed guests will enjoy large and exclusive dining facilities (International buffet, Italian Cuisine, All day snacking, lobby bar, bella lounge).The guests may indulge in our Spa and relax in our indoor swimming pool.
based on 5,571 reviews
Things to know
- Spacious rooms
- Friendly service
Policies vary by room type and provider.
Reviews about Savoy Le Grand Hotel
Most popular landmarks
- Place de le Jeunesse 0.5 km
- Mosquée de la Koutoubia 1.6 km
- Place du 16 Novembre 1.7 km
- Bab Agnaou 1.7 km
- Saadian Tombs 1.9 km
- Jamaa el Fna 2.1 km
|Marrakesh Menara||2.8 km|