Nice Historic Hotel
Lobby is impressive
Rooms in older section need updating.
The room at the tower good. Breakfast has lots of choices and good service too.
When i was online trying to select a room. From the website, the room grade i select was suppose to be the newly renovated rooms with rain shower, marble bathroom counter, tv in bathroom and etc... But when i check in, i was assigned to a older room at the main building without all as described. I call the loddy and they told me that my room grade was not the newly renovated rooms, it is available at the next higher grade room. I was not too happy about this as i feel that i was misleaded to book at this hotel because of the renovation. But not so. I talk to the manager and she allow me to change room, but keep reminding me that this is only a courtesy upgrade, next time please book the higher grade room. My point is that the hotel are giving miskeading into on website to customers and the staff should be aware of the room class and provide the correct room to customer.
Breakfast buffet, pool, comfortable room, friendly staff, beautiful lobby and wonderful musicians, elegantly dressed staff
Attitude toward guests not up to European standards The required deposit is unnecessary if a credit card is used to book room
Location. Near shopping malls and landmarks
Carpet is old..needs updating
Historic look, reflects Philippines culture
Breakfast buffet had good variety but quite salty
The Best Hotel
Stayed at Manila Hotel 35 years ago and it was luxurious and elegant then and it still is! Breakfast buffet was more like a brunch! It was excellent, delicious but sinful !
The second time we were there it was very crowded but then considering it was a weekend, it's understandable !
A portal into old Manila with all the classic immunities one would need in any 5 star hotel.
Diminished value of a landmark
The carpets are dirty and needs replacements. The lights are uneven. The old charm of the hotel has vanished. It looks old rather than historic. It looks tired and at time tacky.
Elegant hotel Friendly staff Breakfast buffett had numerous selections Very clean room had, no problem with hot water
None so far, I stay at Manila Hotel a few days per year on my vacation and business trips
Breakfast buffet was great. Many selections.
The buffet breakfast was really good. Ms. Cruz was very helpful.
When you booked online, you need to know how their rooms really look like. They place me in the worst rooms (which was on the side of the hotel building). I have been in Manila Hotel a lot of times and I was very upset when I entered the room (smelly, dusty, old) does not look like what I saw in their website. you can asked for the manager and have her (ms.mcruz) fixed the problem.
The staff is incredibly friendly and attentive. The bedding is excellent and the furnishings are all nice. The bathrooms are very nice too. Didn't have meals other than the breakfast buffet, which was the nicest I have ever had, in any hotel (previous stays U.S., Canada and Europe). Had never been to the Philippines and wasn't sure what to expect in accommodations. Manila Hotel surpassed my expectations by a significant margin. Has a feel of true luxury.
Some of the surrounding areas seem like they could be a little unsafe. This is not a criticism of the hotel, which is over 100 years old and has probably seen much change in the city. The hotel takes safety and security of its guest very seriously. Just ask them if you have questions about the surrounding areas. We did venture out for dinner and were careful. Keep most of your money in the hotel safe and don't be alone if possible. Bottom line is I will still look to stay here when in Manila.
With a stay at The Manila Hotel in Manila (Ermita), you'll be a 5-minute drive from Baywalk and 8 minutes from San Agustin Church. Featured amenities include complimentary wired Internet access, a business center, and complimentary newspapers in the lobby. Event facilities at this hotel consist of conference space and a meeting room. Free self parking is available onsite.
Based on 3,117 reviews
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