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Value for money
Distance to city centre
|Manila Ninoy Aquino Intl|
Distance to airport
|"Great breakfast, Fantastic location"||(in 127 reviews)|
|"Location is perfect, ambience is superb!"||(in 193 reviews)|
|"Staff are very friendly & accomodating."||(in 201 reviews)|
|"The room service was terrible."||(in 28 reviews)|
|"Food, quality of electric plugs!"||(in 22 reviews)|
|"Check out took long time."||(in 5 reviews)|
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The folks at the Ascott were super friendly, from the front door, to check in on the 6th floor, the restaurant was very good, staff attending to the room all were outstanding. Have been coming to PI for 10 years 20 plus trips. 1st stays were at New World, last 6 years have been at the Dusit...price/value was better in comparison than both of those hotels...we were in the old wing, rooms were spacious, we did check out the newly remodeled wing and it is newer for sure...the location next to Glorietta was great and only a 12 minute walk thru the mall to get to the Greenbelt Mall and theaters. We will be staying at the Ascott from now on. PS loved the pool area and the Jacuzzi
There was nothing to complain about at all
service, facility, location, rates
Bad customer service, clueless how to handle lost
Ascott could not locate my reservation even when given my confirmation number and booking agents number. Front desk did not know what to do, they wanted to charge me double my original paid reservation and credit my paid reservation when it came through.....WHAAAAAT! Very late and tired, no one offered to make it right, front desk seem to have attitude. I finally called Kayak and had them locate original reservation which was faxed to front desk. Front desk calls me to tell me they have fixed it and I clearly told them... I FIXED IT BY CALLING KAYAK...which is something they should've done in the first place!!!!!
We stayed here only because we missed our flight and the Holiday Inn was full. We wanted to stay near the popular shopping areas (Glorietta and Greenbelt). The location was excellent and they upgraded our room so we had a washer/dryer, kitchen and separate bedroom. This was perfect because we desperately needed to do laundry and didn't want to spend extra money on laundry service. It was also nice that we could cook our own meals and didn't have to spend a ton eating out and the Landmark grocery store was only a short walk away.
We will probably not stay here again because they allow smoking in the rooms so once we made it home, all of our clothes that we just washed smelled like cigarette smoke. The worse part was the little ants that crawled around the whole room even the dining room table. We noticed it the second day there and had all of our luggage on the floor so we were paranoid that ants got into our luggage. We even found some crawling in bed with us. We were very ready to leave.
The service and security level provided by the Ascott's was excellent and to 5 stars international standards. Honesty and responsiveness of front desk personnel is commendable.
Bathroom furnishing needs to be enhanced in order to improve averall staying experince.
The Ascott Makati hotel offers 5-star aparthotel accommodations near Ayala Center in Manila. This luxury hotel is connected to a shopping center and convenient to other area attractions, including Fort Bonifacio, RCBC Plaza, Greenbelt Shopping Mall, A. Venue Mall, and plenty of local dining. There are also multiple hospitals and medical centers in the area and public transit is just a few minutes from the building.
The hotel offers free parking for guests and complimentary WiFi throughout the building. There is an outdoor pool and lounge area for guest enjoyment and there is a free children’s club program, along with a children’s pool and playground area. The hotel also offers a bar and lounge, a restaurant, and a fitness center. The front desk is open 24 hours and daily housekeeping is available.
There is a business center in the hotel for guests who need to stay in touch. Airport shuttles can be arranged for a nominal fee. There are 362 apartments available, including a number of suites with premium amenities and accommodations. Pets are not permitted at this hotel, which offers room service during limited hours.
There is a game room, steam room and sauna, tennis court, and guest laundry facility at this hotel, which also offers air conditioning in all guest apartments and throughout the building. Guest apartments also include cable TV and DVD players, a fully-equipped kitchenette, in-room safe, coffee and tea service, and separate living and dining areas. In-room massage services are available for a fee.
based on 1,597 reviews
Value for money
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Reviews about Ascott Makati
Most popular landmarks
- Glorietta Mall 73 m
- Ayala Center 375 m
- Ayala Museum 0.4 km
- Greenbelt Chapel 0.5 km
- Makati Stock Exchange Center 0.6 km
- Greenbelt Shopping Mall 0.6 km