Iberostar Las Letras Gran Vía

Lovely old building tastefully modernised.

Staff service was somehow off across the board. It's hard to put my finger on it, but not helpful, somehow distracted, not attentive to guest? Examples: 1. there are 4 or 5 step steps between reception with no ramp or disability access, but no offer of help with luggage; 2. at breakfast I asked waiter if I could order the omlette on the menu from him---he replied "I suppose you can"; 3. I returned to hotel from a walk at 12:03 (checkout time 1200) I asked for my room key-card to be updated to open room door (as it expired at 1200) so I could get my bags---receptionist ignored my request and asked "Did you have anything from the minibar"; 4. When i completed checkout 5 mins later, I asked if manager was available, receptionionist replied with "No", 5. When I asked again to speak with manager, receptionist replied with "I suppose I could try to call her". All small things, but in sum detracted from stay and left me feeling I won't return in future.