DoubleTree by Hilton Luxembourg

Passable

Nothing special

Breakfast was mega poor. Hilton has a reputation. Not a single glass to drink water...

Disappointing.

The bed and the view.

The pillows disappear when you touch you head on them, very uncomfortable. The breakfast was a joke. When I booked this hotel I called to ask if I could get a place for the swimming pool and I’ve got confirmation by phone and email. When I arrived it was full. The sink in the bathroom was dirty, the side tables were dirty.

Pleasant

Take away breakfast was not so worth it.

very disappointed

I like I was upgraded to a Junior Suite, the room was spacious and had a couch

We did not liked the room nor the facilities. The bedroom was cold and extremely dry. Particularly bad was the breakfast. We were looking forward to a good breakfast and we got a terrible sandwich that would have been better at the gas station, a coffee and a banana. It Was a lack of effort, a terrible solution to Covid. Really disappointed

Do Covid19-Measures exclude guest service?

The property offers large bedrooms with a nice view and does provide guests with overall comfortable accommodation.

I can’t help but I have the impression that the current COVID19-Crisis is a good excuse to allow for poor guest service. After having asked Room Service for glasses (there were none), I called back 40 minutes later as they hadn’t been delivered yet. I got in touch with the Front Desk and the lady (a supervisor or even the Manager?) asked me to come down to the desk to pick them up!?! So I asked whether this was a serious statement because usually, if a guest asks for a service, it is up to the hotel to deliver it and not the other way round... she wouldn’t let me talk and said: yes yes yes, you come down. Which I did! When picking up the glasses, I took the opportunity to inform her that the room hadn’t been cleaned even though it was specifically requested at the desk (as per updated guideline due to Covid19). She didn’t let me finish my sentence, called the Housekeeper and asked for the service. There was no apology, no explanation, nothing. I fully understand that services are being limited during those exceptional times. I also understand that any contact with the guest should be avoided. I am still comprehensive about potential staffing problems due to quarantaine etc. However I am wondering why Room Service did not bring up the glasses, leave them in front of the room door, so that the guest can just pick them up? Why does a guest need to get down to the reception to pick up something which should be anyway in the room?? It’s really like a guest carries his suitcase himself and the porter is watching ..... I was staying at a HOTEL after all, not at a camping! A minimum of service should still be feasible! It is not the guest’s fault if rates are low, if Covid19 exists and if the situation is challenging. You should rather be grateful for those supporting you and show appreciation!

Improve communication

Nice rooms

Overall good, however some things to improve: Nowhere it is mentioned that the pool is accessible for only 30 minutes - which is really nothing Reception should know how the public transportation works. They have us the wrong information twice and also wrong time for shops opening hours. I would not pay the full rate to be a guest of the hotel, but for going rates of the moment - it was fine.

Okay, but did not meet...

Room was cozy and comfortable. Breakfast food was pretty okay.

20 minutes after arrival, a cleaning lady unexpectedly came in without knocking on the door and left without apologizing. The same thing happened the following morning where we were woken up by a cleaning lady fidgeting with the door handle and trying to come in. We were expecting bottles of water in the mini-bar, however it was empty. When asked at the reception, they claimed they had no bottled water in the hotel. We asked for cups so we could at least drink from the tap and after 20 minutes of waiting they gave us PLASTIC cups. We ended up having to drink tap water from plastic cups because supposedly, there was no bottled water anywhere...

Ok, but the hotel is...

I got a free upgrade, so we had a bigger room.

The hotel blocked 110eur more than the actual price for our stay. It should have been 280eur, but I had 390eur blocked for almost 2weeks after the checkout. Nobody told me that this 110eur will be blocked or for how long. It is pretty far from the city center, like 20-30min by bus. Bus which comes every 30min. Also we paid 13eur for parking/ day, which was not announced. It's not a big amount, but I would have liked to know about it. The cleaning ladies came every day @10, we told them to come a bit later, nobody cleaned our room for 3 days. The room was a bit old, not quite the quality you expected for a 4 stars hotel.

Poor

Room not really clean corners full with dust. Also not even battle of water in the room and this we found it very very weird! For this service 250 euro for 2 nights its much !

Hotel was okay. Experience was...

Staff was nice

Not on the staff but the waterpump exploded and we had to move room twice in the evening while I had an important event the next day

Very poor

The restaurant wasn't open neither was the bar due to covid, so basically no option to get at least water to drink. Plus the water in the whole hotel went down in the evening, so no shower, no brushing teeth possible. I will neither come back nor recommend this hotel.

Pleasant

Clean breakfast. Located in a quiet neighborhood and easy to reach the city by car. Parking space available (for additional payment).

We were located at the 16th floor and there was no running water in the evening. The entrance of the hotel had a broken glass, which has not been repaired. The sink in the room was broken as well.

Disappointing stay at a Hotel...

Clean room, comfortable bed

Abuse of Corona restrictions. Limited use of Pool on Saturday, closed on Sunday. Didn't realize that Covid-19 was only infectious on weekends in Luxembourg. No parking available around the hotel, only paid Hotel parking. Everything was removed from the room, from water glass, to coffee/tea items, etc... At the check out, they wanted to charge me a higher rate than booked.

Bad

Nothing. Also breakfast is fail.

Passable

Tv doesn’t work, not even one glass, warn function with delay.

Disappointing

Good bed and friendly staff.

Overpriced (166€ one night 2 persons 1 child with small breakfast and parking). Gloomy gray building, restaurant closed, basic room (despite free upgrade via Booking), breakfast no hot dishes. Swimming pool opening times are tight, so it cannot be used for 1 night stay. Not what one can expect from Hilton.

stay at the hotel was...

staff at restaurant for dinner was very friendly. Food also good. Large room (junior suite?)

some of the staff at reception not very kind. Ordered and paid king size bed, but got a much smaller bed. Breakfast in restaurant too busy, no compliance with COVID regulations

Might consider other options

Breakfast variety very nice, fresh made and well served.

The bed was so uncomfortable.

Pleasant

Staff very nice and helpful.

That I couldn’t get a cup of coffee without having to get the whole breakfast.

Not sure we'll come back....

-

Given that in Luxembourg post CoVid restrictions do not prevent restaurants etc... from opening, I don't understand why they could not even have a minimal level of room service. On top of it the breakfast buffet food choice ended being poor, especially for vegetarian people such as my patner. Finally, the bathroom of our suite was not clean when we got in (hair on the floor, etc...) and the bathtube had some leakage which made the bathroom floor totally and heavily wet after a normally long shower...

Passable

Friendly and skilled staff

Broken facilities in the shower

Pleasant

Size of the room Parking Service for baby

Not as clean as expected. Hairs of others in bathroom and on carpet. Head end of bed stains of gel. Bed and pilows not comfy.

lack of people to attend,...

Breakfast was not very well organized

not enought people and food

Pleasant

Location is great. Close to the city. Staff is very professional and friendly.

The parking entrance did not work once during entire stay. Breakfast was very bad. The food was incredibly bland. It is possible to get good food, even during COVID times.

Disappointing

No water in the room, no shampoo and no shower gel...

Passable

Paid parking while the hotel is not located in the city center. No room cleaning due to corona.

4 stars Hotel? Uhm I...

I liked the position.

I didn't like the condition of the room (with broken sheets), the brakfast and the way the staff treated the customer.

Room was clean en tidy. Hotel seemed to comply well with the corona measures.

Nothing was mentioned on the website, but breakfast was a big disappointment (cold takeaway of 2 little pieces of bread, a slice of cheese and a slice of ham, very disappointing for the price) and had to be eaten at the room. All extra services were closed, no restaurant, no bar, hardly any staff. Parking is pretty expensive, and in my opinion should have been free to compensate for the other missing parts. Finally, room is quite dated, really nothing special at all. I can't say any of those things were very negative, but I can hardly find any positives.

Room was clean en tidy. Hotel seemed to comply well with the corona measures.

Nothing was mentioned on the website, but breakfast was a big disappointment (cold takeaway of 2 little pieces of bread, a slice of cheese and a slice of ham, very disappointing for the price) and had to be eaten at the room. All extra services were closed, no restaurant, no bar, hardly any staff. Parking is pretty expensive, and in my opinion should have been free to compensate for the other missing parts. Finally, room is quite dated, really nothing special at all. I can't say any of those things were very negative, but I can hardly find any positives.

I didn't like that you booking.com lied to me about the sauna and the swimming pool that turned out to be unavailable, last time i use your services, extremely disappointed

I didn't like that you booking.com lied to me about the sauna and the swimming pool that turned out to be unavailable, last time i use your services, extremely disappointed

Nothing

Arrived late to find no mini bar, no water and no cups in the room. When I asked reception what I should do they said 'drink from the tap' The shower in the room had terrible pressure and the plug was stuck. There was also only 1 towel for 2 people and no housekeeping. Awful hotel, terrible location.

Nothing

Arrived late to find no mini bar, no water and no cups in the room. When I asked reception what I should do they said 'drink from the tap' The shower in the room had terrible pressure and the plug was stuck. There was also only 1 towel for 2 people and no housekeeping. Awful hotel, terrible location.

Staff ok

Car parking fees didn’t say on when made booking that it was charged to use, poor breakfast wouldn’t have paid for breakfast if known it was so poor because of Covid 19 I would have gone to a local cafe instead.

Staff ok

Car parking fees didn’t say on when made booking that it was charged to use, poor breakfast wouldn’t have paid for breakfast if known it was so poor because of Covid 19 I would have gone to a local cafe instead.

Friendly staff Location Good WiFi

No free parking No water in the room Bar still closed even though restaurants all over town are open and full of customers Old and even broken furniture

We recieved a suit instead of small room because we had to wait in raws! But this was not a solution for the risk for which the client was exposed! The bed is comfortable The bathroom is of high quality The room was cleen

The Corona measurements are not safe. It is a dangerous place to be in in this period!!!! Long waiting raws and times at the reception and the breakfast!! The hotel had a large number of clients! The hotel arrangements for Covid-19 are of total failure! The breakfast should be collected personally and served in the room, good Idea! But the arrangements are very bad! There was just one collection point, and we had to wait 50 minutes next to other clients in long raws for the meal! It was not safe and we felt humiliation!! We came to feel good and not humility. Covid related restrictions should be done for reducing the risk of infection, but in Hilton the increased the risk instead of reducing it!!! The number of the staff was totally not favoring better functioning of the appliede measurments!!! We missed a coffee machine There was no good answer for answer questions. Room service is missing because of Covid! But water bottles are minimal requirement in a hotel! We had to go out at midnight to search for a gas station and buy water!!

We were waiting for almost 1hour during checkin, the hotel gave us a promotion because of that, however the room has a door which is connect to other room. We can hear sound from the other room when they are watching TV.

Hotel Checkin was great- Aline did a great job in providing a quick checkin with little hassle Elevators worked great Room was large, bed was comfortable Air conditioning worked fine.

We booked a suite on the 15th floor- Room was nice, but all windows were very dirty. The room had two nice balcony’s, but the door handles had been removed- and no one was allowed to use them. Coffee machine had been removed and no one came to clean the room. We assume it was because of the covid19 issues.. Restaurant and bar were closed (covid19) we had to pick up breakfast in a bag each morning and bring back to room. Would not recommend the breakfast. Nothing served hot- no boiled eggs- just meat/cheese/ yogurts and a apple- and small hard bread rolls- coffee was good.

It is easy to get by car at Luxembourg from this hotel.

We used the same towels for 3 days, because the housekeeping did not clean our room. When I asked for clean towels, the lady told me that she did not had enough. So I only got 2 small clean towels for 3 days. We had to eat breakfast in our room, we knew this, but we had to wait a long time to get breakfast and it was the same food every day. The plates we used for breakfast stood at our room for 3 days because housekeeping did not picked it up. When we put it outside of our roomdoors, it stood also there for a day. The bar and restaurant was closed, but we had no coffee of tea in our room, or any glasses for our own drinks.

The towels

Not even a waterboiler in the room Small bed and not good No balcony Littl old

The rooms are spacious and the facilities are decent. The property is close to a bus stop into town. The gym was small but offered a good range of weights (according to my boyfriend).

The shuttle wasn’t available both at pick up and drop off to the airport despite me emailing at the time of booking (three months before my stay) and, as advised by them, emailing a few days before my stay. I would have stayed in the centre of town had I known it wouldn’t be available. They mentioned a check-in cookie in the email I received prior to staying but I didn’t receive one until I asked (petty but I was in a negative mood regarding the shuttle). The pool wasn’t open when it was meant to be and sauna was unavailable. I found the breakfast disappointing, although my boyfriend thought it was decent. There was a dead roach in our room when I first checked in and it remained there after cleaning the next day so I’d say cleaning isn’t very thorough. All minor points but they add up and I expect more from a Hilton.

I did not like anything related to this hotel and stay in Luxembourg at DoubleTree by Hilton. It was not like another DoubleTree's around the world.

The receptionist saw me that I am waiting for check-in, but they continued to chat with each other. I have never seen in any DoubleTree hotel in the world, that they are giving cold cookies at check in, at least they had to be warm. It is not a problem but I mean, why not they do not have equivalent quality in Luxembourg. I have not used breakfast in the morning, but there was a huge waiting queue even for breakfast. Also there was queues for elevators, after 10min wait, I used stairs to go down from 10th floor.

I am from Spain and had a reservation for this weekend in March. As much as I have offered to change the date to avoid the spread of the covad-19 pandemic, they have refused. I have not requested a refund. I am healthy, but I think that for social conscience and to avoid contagions, one should not travel and even less coming from a country that is the focus and the WHO declaration in relation to Europe. A pity that there are hotels with this human quality and sensitivity towards their own guests, beyond being excellent in cleanliness, location and restaurant...

Shuttle service was amazing. Driver was exceptionally friendly. Free cookie when we booked in.

Pool was freezing cold and separate gender sauna. Staff awaiting behind counter near the section for special hilton members not serving anyone when they could have served us.