DoubleTree by Hilton Luxembourg

The rooms are spacious and the facilities are decent. The property is close to a bus stop into town. The gym was small but offered a good range of weights (according to my boyfriend).

The shuttle wasn’t available both at pick up and drop off to the airport despite me emailing at the time of booking (three months before my stay) and, as advised by them, emailing a few days before my stay. I would have stayed in the centre of town had I known it wouldn’t be available. They mentioned a check-in cookie in the email I received prior to staying but I didn’t receive one until I asked (petty but I was in a negative mood regarding the shuttle). The pool wasn’t open when it was meant to be and sauna was unavailable. I found the breakfast disappointing, although my boyfriend thought it was decent. There was a dead roach in our room when I first checked in and it remained there after cleaning the next day so I’d say cleaning isn’t very thorough. All minor points but they add up and I expect more from a Hilton.

I did not like anything related to this hotel and stay in Luxembourg at DoubleTree by Hilton. It was not like another DoubleTree's around the world.

The receptionist saw me that I am waiting for check-in, but they continued to chat with each other. I have never seen in any DoubleTree hotel in the world, that they are giving cold cookies at check in, at least they had to be warm. It is not a problem but I mean, why not they do not have equivalent quality in Luxembourg. I have not used breakfast in the morning, but there was a huge waiting queue even for breakfast. Also there was queues for elevators, after 10min wait, I used stairs to go down from 10th floor.

I am from Spain and had a reservation for this weekend in March. As much as I have offered to change the date to avoid the spread of the covad-19 pandemic, they have refused. I have not requested a refund. I am healthy, but I think that for social conscience and to avoid contagions, one should not travel and even less coming from a country that is the focus and the WHO declaration in relation to Europe. A pity that there are hotels with this human quality and sensitivity towards their own guests, beyond being excellent in cleanliness, location and restaurant...