Pros (+) Their was nothing to like, horrible hotel, service and unprofessional
Cons (-) Everything, poor hotel, service food was unpleasant, and we saw many rodents
5 stars
Grand Hotel National
Photos of Grand Hotel National
Overview
Luxury hotel with 4 restaurants and a full-service spa 4 restaurants, a full-service spa, and an indoor pool are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a sauna, and a 24-hour business center are onsite. Grand Hotel National offers 41 accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. 40-inch flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries. This Lucerne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and safes. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily. Recreational amenities at the hotel include an indoor pool and a sauna. The recreational activities listed below are available either on site or nearby; fees may apply.
Latest deals for Grand Hotel National
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Amenities at Grand Hotel National
- Indoor pool
- Spa and wellness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
- Business centre
General
- Family rooms
- Seating area
- Hardwood or parquet floors
- Sofa
- Lake view
- Telephone
- Carpeted
- Tile/marble floor
- City view
- Storage available
Services and conveniences
- Business centre
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Express check-out
- 24-hour front desk
Basics
- Free Wi-Fi
- Internet
- Towels
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Adapter
- Air-conditioned
- Dustbins
Things to do
- Hiking
- Bicycle hire
- Casino
- Fishing
- Board games/puzzles
- Golf
- Cycling
- Skiing
- Water sport facilities (on site)
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Disabled access
- Lift
- Hypoallergenic
- No smoking
- Upper floors accessible by stairs
- Designated smoking area
Pool and spa
- Spa and wellness centre
- Massage
- Heated pool
- Indoor pool
- Sauna
- Pool towels
Bathroom
- Bathtub
- Bidet
- Hairdryer
- Toilet paper
- Bathrobe
- Private bathroom
Dining
- Minibar
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Food can be delivered to guest accommodation
Parking and transportation
- Parking
- Airport shuttle (surcharge)
- Valet parking
- Shuttle service (additional charge)
Kitchen
- Electric kettle
- Tea/coffee maker
- Coffee machine
- Kitchen
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
- Smartphone dock
Laundry
- Laundry facilities
- Ironing service
- Laundry service
Family friendly
- Babysitting or child care
- Cribs available
- Kids meals
Outdoor
- Terrace/Patio
- Balcony
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Bedroom
- Wardrobe or closet
Reviews of Grand Hotel National
8.7
Very good
926 verified ratings
Wonderful
559
Very good
159
Good
101
Okay
40
Fair
35
Mediocre
12
Poor
20
Summary of reviews
Guests say
Guests appreciated the hotel's excellent location, particularly near Lake Lucerne, and noted the cleanliness of the rooms. However, many reviews highlighted significant service issues, including unresponsive staff and delays in service. Overall, while the hotel has a lot to offer in terms of location and cleanliness, the service quality needs improvement.AI-generated from customer reviews
Sort by:Most recent
Score by provider
8.7 out of 10
40 reviews
5 out of 10
2 reviews
All reviews
Pros (+) Location, restaurant & bar
Cons (-) Small rooms, weird cut/shape, overstuffed with random furniture. Too noise with next doors, hall way noises very audible, especially in the morning with the house staff - vacuuming rooms with open doors... Not exactly 5 star hotel behavior.
Location
Haldenstrasse 4, 6006 Lucerne, Luzern
What's nearby
- Hofkirche84 m
- Grand Casino Luzern192 m
- Bourbaki Panorama336 m
- Löwendenkmal0.5 km
- Lucerne Culture and Congress Centre0.5 km
- Glacier Garden0.5 km
- Kapellbrücke0.6 km
- Luzern Train Station0.7 km
- Old Town0.7 km
- Rathaus Lucerne0.7 km
- Wilhelm Tell Express0.8 km
- Jesuitenkirche0.9 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Grand Hotel National
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
FAQs when booking at Grand Hotel National
Nearby hotels and places to stay
Closest
See more nearby staysCheapest
See cheapest stays in LucerneMost recommended
See most recommended stays in LucerneGood to know
Value for money | 7.9 |
|---|---|
Distance to city centre | 0.7 km |
Nearest airport | Zurich |
Distance to airport | 48.3 km |
Everything you need to know for your stay in Lucerne
Complete your trip
Popular destinations