Hotel was all booked didn't get room
Upon arriving to the hotel at 11:30. The front desk person said they were sold out. And Kayak was misinformed
Mostly Negative Experience
The first thing we noticed when entering our room is that the toilet was running nonstop. Almost immediately after, we noticed that there was black mold in the bathroom. The third negative thing is that the carpet, in front of the air conditioner was wet. The next morning, we notified the front desk worker that the toilet was running nonstop and that the air conditioner appeared to be lacking. She said maintenance would address these issues. We came back at the end of the day and the toilet wasn't running, but I noticed maintenance had left a wrench in the bathroom. Then, after using the toilet, it wouldn't flush. It turns out that maintenance had simply turned off the water to the toilet and had not corrected the problem. The air conditioner was also not addressed. Even for an inexpensive hotel, I would not recommend this place.
A nice stay!!
The staff was excellent. Great customer service. Louisville has a lot of great tourist attractions!!
No microwave in the room, but mostly I didn't have enough time to see all the attractions the city has to offer.
The price was decent. Shuttle doesn't run late. Staff was very professional. Overall decent. When I mentioned my concerns, the front desk apologized, and informed me they were remodeling extensively this summer. I would consider coming again after remodeling.
Bed was sagging, room was older, and furniture was aged.
With a stay at Cottonwood Suites Louisville Fair & Expo Center in Louisville, you'll be within a 15-minute drive of Churchill Downs and Muhammad Ali Center. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Louisville? This hotel has 5146 square feet (478 square meters) of space consisting of conference space and a meeting room. A roundtrip airport shuttle is complimentary (available on request).
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