MStay 27 Paddington Hotel

Friendly staff, quiet room (considering it's in central London - nothing will ever be silent but it did a good job keeping ambulance sirens etc. to a minimal level), modern decor and room was a reasonable size (not a shoebox). Location is fantastic to access trains/underground, and is a perfect base for visiting tourist areas.

Was quite strange that the bedroom was in a separate building, so we had to go outside and back in another building to get breakfast. Definitely not a major complaint just slightly unexpected

The property is located 5 minutes by foot from Paddington station making it super convenient to get to and from the airport. The room was clean and comfortable although very cold but warmed up after the heater was on for a few hours. The bed was comfortable and the bathroom nice.

The property itself was fine but I didn’t like how strict the staff was about check in and check out time. I arrived at 1pm exhausted from my cross Atlantic flight and was told that if I wanted to check in early, it would be £20 extra pounds per hour! I didn’t want to pay an extra £40 so I had to walk around for 2 hours before I could check in. Check out was worse. I went over by 5 minutes and got a call from the woman at the front desk telling me I was late already. I was just doing a once around of the room to make sure I had everything so I said I would be at the front desk (which is down some tricky stairs and in another building) in 10 minutes. She told me that she was going to charge me an extra £20! So I rushed as fast as I could to get out immediately hoping I didn’t leave anything behind or fall down the steep stairs with my heavy bags. Later on, I came back to pick up my bags for my outgoing flight and the man at the front desk scolded me for being late to check out! In total, it was about 15 minutes after check out time when I got down to the desk. I found this extremely rude and inhospitable. For the record, I’ve stayed in 2 other hotels since, arrived much earlier and they both let me check in immediately with no questions asked and no additional charges. I wouldn’t stay there again because of this.