Hilton on level one. NOT Hilton quality in the room.
The lobby, check in, restaurants, and sitting areas are generous and pleasant. I chose this hotel for its convenience to the Heathrow Express train and local underground lines, and it did nit disappoint. There is also a lovely canal nearby with restaurants for breakfast, lunch, dinner, or a beer. In the lobby, the customer service was world class.
Our room was in the Tower, an older part of the hotel. I specifically booked Hilton because I wanted excellent quality beds and a room comfortable for my elderly mother. The room was tiny, with a dangerously high step into and out of the combination bath/shower. The beds were of poor quality with creaky springs. The mini fridge did not work. This is acceptable for a budget tourist hotel, but this room severely degrades the Hilton Brand. It should not be sold under the Hilton flag. My mother and I independently compared the room to a Motel 6. If you stay here, request a room in the newer portion of the hotel. Hopefully it's better.
Rooms way to expensive for the quality. Rooms old, air-conditioning broken and stinky
central location, clean room
Rooms could be better
Location, nice reception
Rooms could do with a revamp, breakfast buffet was very busy with things running out and people being messy
After doing online check in with room numbers allotted to me, my one of the room was allotted to someone else. This is ethically wrong. I had booked the hotel with extended stay but checked out the next day.
Very comfortable beds location was a little far from downtown
Our stay at HILTON Metropole
The Hotel is well located, close to the underground (important in London), the staff is wellcoming and friendly.Rooms are ok, nothing fancy but clean and comfortable.
Breakfast is poor, and cheap... needs to be improved..
Shower was broken when we got into room, though they did send someone rather quickly to get it fixed. Also bar was understaffed and had long wait times.
Very close to 3 Underground stations.
Hilton London Metropole is ideally located with easy transportation links in and around London. The hotel is a two minute walk from Edgware Road station which serve the District, Circle, Hammersmith & City and Bakerloo underground lines, while Paddington station with the Heathrow Express is just a 10 minute walk away. Well-known London attractions near Hilton London Metropole include Madame Tussauds, London Zoo, Hyde Park and Oxford Street shopping. The hotel is outside the Congestion Charge zone and has 172 space car park. Take in great views of London from Deluxe Rooms or relax with family or friends in Superior Rooms, some of London’s largest guest rooms. Upgrade to an Executive Room or Suite with access to the Executive Lounge which offers continental breakfast and refreshments throughout the day. Start the morning with a breakfast buffet featuring over 100 items or enjoy a dinner of international cuisine at Fiamma Restaurant. Cheer on a favourite team at the hotel Sports Bar, or sample a variety of whiskies at the Whisky Lounge. Take in breathtaking views from Asian fusion restaurant, Minako at the Met located on the 23rd floor. Discover the contemporary EDG Bar & Lounge before venturing out into London’s nightlife. Enjoy many convenient amenities including on-site car hire, Contrasti Hair & Beauty Salon and WiFi (charges apply). This London hotel's LivingWell Health Club boasts weight machines and cardio equipment. Swim in the 12.5-meter heated indoor pool and unwind in the sauna or steam room.
Based on 11,504 reviews
Value for money
Policies vary by room type and provider.