Aspen Apartments

The staff was friendly.

There was a funny smell in the kitchen, was quite impossible to be there. The light was very poor, couldn't find a place to take my contact lenses out.

Very close to facilities

We stayed in above hotel from 10th – 14th Sept in apartment 509. Apartment was booked for 4 persons including my mother who is 94 years . When we arrived lift for the 5th floor was out of order . Receptionist asked us to take a lift for the 4 th floor and find the room according to instruction given by her . It was like a jigsaw puzzle . We couldn’t work out how to get there . Finally receptionist came and showed us the way . With greatest difficulty my mother went to the room but could not go out until she checked out on the 14th as lift was out of order and stairs were too steep . Also we had to carry all heavy suitcases along the steep stair cases . Place did not have a porter . We wanted to check out of the hotel , manger said we cannot get a refund . It really ruined our holiday . We really deserve some compensation . Thanks