Euro Hostel Liverpool

The YHA is central for all the delights that Matthew Street has to offer. Close to all the nightlife and also the local shopping which is very extensive.

On arrival the staff were stood talking whilst we stood waiting for someone to see to us. The ignored us until they have finished their private conversation and laughing. We were greeted with a sour face from the girl on the reception and told we couldn't book in and to come back. On check out we were greeted by the same cheery face that greet us on our arrival and she was as frosty as ever, no thank you or I hope you enjoyed your stay, instead a grunt and back to the conversation she was having yet again with another staff member. Place itself is very modern and adequate just for the night, but not for a duration of 2 or more nights. Rooms were very clean and facilities also very clean. Staff just need training on meeting customer expectations and needs instead of worrying and chatting amongst themselves as if it were a playground.