Hotel Real Palacio

Overall, the Real Palacio is great place to stay in Lisbon. The interior is adequate, the staff is helpful, the rooms is generous and clean. The Wifi worked well, the Spa had a sauna, steam room and whirlpool. The beauty products are of good quality. You get a kettle in the room, so you can make tea and coffee which is provided. So it ticks all the boxes for 5 star hotel.

I would expect higher standards from 5-star hotel, especially considering the price of €135 per night. The breakfast was not bad at all, but it wasn't outstanding compared to other 5-star hotels; you get a buffet only, so no food station or coffee service; nice coffee though, but from the machine where queuing is needed at peak times; the scrambled eggs were really soggy and you pretty much get the same options every morning, so no variety. The guy at the spa is very friendly and helpful, but inside the spa area are no loungers. What is a spa without a relaxing area? The sauna works fine, but has seen better days. The woods is old, really old. If you use room service, you pay €5 on top of every order. The big water bottles on the desk are not complimentary, you pay €3.50 per bottle. My complaints are minor, but it is adding up. It could have been much better, if only a few things would be changed for the better.

Good food and good wine

Eating at the restaurant and the drinks were good. Helpful service. Great house keeping. Nice curb appeal.

Elevator would not go to the correct floor. Worse elevator I have ever experienced. In bar got an orange juice. 12 ounces for 3 euros. Same server at dinner 6 ounces for 3 euros.