Lihue SUV Rentals

Friendly staff and efficient pick-up and drop-off. The vehicle was not thoroughly cleaned with sand on the seats and floors, a deteriorated rear wiper blade and smearing on the inside of the windshield.

Convenient and efficient.

The car was available and worked great the whole trip. However, it took a very long time to check in, find a car and leave when we picked up. I was not picky at all. The car they decided to give me changed 3 times before I could leave. Then it turned out that the person who sent me off with the car didn’t complete the paperwork properly, so I had to wait in the office for someone to fix it and print me a receipt. Not the end of the world, but not the smoothest experience I’ve had, by far.

Fast and easy

Aloha

Quick pick up and drop off!

Better car options for the deals. Our car service light came on. Little nerve racking, not no issues. The people make the difference here. Handling COVID well.

Easy rental. Clean car. Convenient.

The check in/out employees were very friendly. The car interior was dirty with a layer of dust over everything, and the floors were poorly vacuumed.

When I went to pick up the car at the Lihue Airport on Kauai on Sunday October 10th at 1:30 PM HST, the Alamo staff screwed up the contract three times. They first failed too hand me a written contract before sending me to find the car. Then, they took 20 minutes to come up with a contract with $1,877 estimated total charges, which was roughly $500 higher than the correct total of $1,344 based on the reservation I had made on line at Alamo{s website over a month earlier. After I pointed out the error, they took another 20 minutes to produce a contract showing $2,880 estimated total charges! I then asked the Alamo staff to let me speak to their manager. He acknowledged the series of errors and apologized for the long delay, and took another 15 minutes to produce a contract with $1,366 in estimated total charges. By that point, my family and I had been sitting in the car at the exit gate. A few hours later,I discovered that they had put both a $2,880 and a $1,877 pending charge on my credit card. When I attempted to call several times between 3:30 and 4 PM for an explanation, I was unable to have my calls answered by a live person rather than recordings, none of which provided an option to talk to someone about a billing issue. I finally reached someone at Alamo{s national 800 numbers, who promised to have an answer from a live person at Alamo{s airport se tal office call me in the morning. The person who called me understood the problem but explained that the $2,880 pending charge had been removed, but said he couldn’t correct the other $1,877 pending charge without deleting the old contract and creating a new one. I had him confirm that he had put a note in your system about the error, and guaranteed that I would not be charged more than $1,344 as long as I returned the car on time without any damage. About 24 hours later, both pending charges had been removed from my credit card, and I was indeed charged only $1,344 when I returned the car at approximately 10:15 AM on Sunday October 20th. Although everything worked out in the end, I am still dumbfounded by the inability of the seemingly completely inexperienced and incompetent Alamo staff at Lihue Airport that day (except for the manager) to produce a contract that was correct and conformed to the reservationI had made on-line over a month earlier.

The whole process took 3 hours, made worse by the fact that even after the paperwork was completed, there was an additional hour wait to clean the car.

Extremely Slow in rental desk area

Took two hours from when I walked in the door to pickup vehicle till I drove out of driveway. Worst pickup ever, and I have rented a lot of cars in my time.

Gave us a 6 seater people carrier instead of small compact we had ordered and reserved. Impossible to drive due to enormous size. Ditched it.

Car was pretty beat up. Pick up process was slow as computer systems are antiquated. When we didn’t want to pay for an upgrade, we felt a different, less friendly, attitude.

A car with better breaks.

Friendly service. Vehicle ready and clean.

Waited over two hours standing in line to get the car. Waited twenty minutes to get the shuttle and we were the only ones there.

Over 2 hours at check-in. Everything else good or very good. Return excellent.

Insane delay to pickup

Pick up took almost an hour

A terrible experience across the board. Over an hour wait to get the car at a site that was clearly disorganized and not service-oriented. I tried 5 times to extend my rental (3 different calls, and 2 visits to the site) and no one answered as able to explain the rate doubling despite being able to book a new reservation at more than half the rate less. Made no sense and not only could people not explain why, no one seemed to care to resolve the matter. Horrible experience that didn’t seem hard to get right. Never again.

Faster pickups and cleaner

Wrong billing

The check in process is very slow. Once we checked in and signed papers, they had us wait outside for our car, it “wouldn’t be long”. It took two hours. A dozen people standing around in the heat not understanding why the delay was occurring.

Ended up with a convertible corvette. What’s to complain about? Nice staff with frequent shuttles.

Check in process took an hour and a half. Only 2-3 employees were working and the line was out the door.

The check in/check out is extremely fast, very easy and customer friendly. The personnel is friendly and supportive.

No air conditioning in the building waiting to pick up our rental, long line, chickens at our feet, car wasn’t what we wanted, car had defects, oil change needed to be done, previous renters bluetooth info still in the car, could not connect my own device, the windows were defective… no room for our luggage.. the budget teller said it was an upgrade. Would you consider this an upgrade? I would hate to see what I upgraded from…

One of my worst rentals ever. Check in and check out was a breeze. I revived an older car with a lot of scratches and dents. I signed for 3 adults and one 5yr old, but no offer of a car seat despite a major fine and court date if a child was not in a car seat. Then it turned out the key fob was dead. The tires needed air and one nearly went flat by day 4 of 5. And the best one, is while the care was obviously cleaned on the inside, there was an active ant colony somewhere in the vehicle, that kept attacking our groceries.

Truck wasn’t cared for and seems far older than it is. Didn’t have windshield washer fluid in it which suggests routine maintenance is skipped. Also had to wait forever to pick it up.

It needs to be stated that this is a SMALL office within the resort. The address maps out to the resort that this Hertz is inside of, nothing in the confirmation informs of this. It’s referred to as the “Downtown Lihue Hertz” and that it isn’t at the airport. I did not expect to pick up car at a resort. Was very confusing. Everything else was great.

Staff was very helpful & friendly. Location not far from the Lihue Airport so need to Uber or Left to offsite location - no shuttle. Car was great & would use again.

Had difficulty picking up the car. The pick up location which was other than the airport was canceled at the last minute via VM. I was told to pick up at the car rental location at the airport now. They kinda gave me the run around. I think I'll rent a car directly from the car rental company next time.

Took two hours to get a rental car…their system for assigning cars and arranging insurance was slower than any other rental car company we have used.

my reservation got cancelled

The rental location is really convenient if you are staying at Kauai Beach Resort, because that is where the rental office is located. We found this rental location on Kayak and thought it was located at the airport in Lihue. Luckily for us, we were staying at the KBR. We did have to take a $20 dollar cab each way. So the deals that were close in price (less than the $40 difference in Airport location vs off-site), are the ones we would have chosen.

Beams on the car were weak! Footbreak was oldfashioned.

Car was picked up at a resort located 3 miles from airport--Hertz office, but no transportation was provided. We had to pay to get there. $44 each way (3-miles from LIH) or pay $150 drop-off fee. This was not disclosed at time of online reservation. Car was not clean and seemed old. Did not have opportunity to discuss with rental rep. as they were busy with another customer. Additional fees/taxes were added, even though this was a PRE-PAID rental that INCLUDED TAXES.

Like: Nothing. The one person there was not helpful in any way!

Pick up and Return was flawless. Excellent newer SUV.

Car was great, service staff great, drop-off great. Unfortunately long queue to pick up car, which took quite some time. It is quite clear what time the planes arrive, and how many vehicles are booked, so this shouldn't occur. We had also prepaid the car, so only needed to show licence and sign off, but had to wait in queue, with others who either hadn't paid yet, or hadn't even booked.

Slow moving line. Staff were not very friendly.

A/C quit working and the car lost power going up hills, had to exchange the car. After we got the second car all was good. We had no issues getting the exchange accomplished other than the inconvenience.

Waited in line for an hour and 20 minutes before reaching the counter. Staff were unpleasant to the point of rudeness. Didn't respond to questions...had to ask twice. Type of car that was ordered wasn't available or ready for some customers. Yes, it was busy with long lines...but that's no excuse to not meet basic expectations for courtesy and customer service. Return of car at the end of our trip was easy.

Waited in line for almost an hour to pick up car. Staffing seemed inadequate to meet number of customers.

The representative had too much of sales pitch to sell something other than what we already ordered online. And the car came with empty tank! We originally thought it was their standard procedure (because they had do many rules about the gas!), but realized later that it was their mistake. We ended up wasting so much money for that. Please check your gas tank. If it’s empty, tell them right away.

Long lines at checkin. Had to search for someone to return the car.

Waiting 3 hours to get the car because they were understaffed is unacceptable.

2.5 hour wait to pick up car that was reserved months jn advance. Overcharged $37.00. Not recommended.

The van was comfortable for a family of 5. Checkin and drop off were relatively smooth. Unfortunately the vehicle was not completely clean when we picked it up. Despite their promise to clean out all the pockets and cup holders, there was a whole stash of trash in the one compartment. Otherwise a decent experience.

Our rental had a low pressure warning after the first 5 days. No documentation in car on how to clear it after adding air and finding pressures were good. Returned to Enterprise and they gave us a replacement in roughly 5 minutes, let us pick our replacement, no charge for 3/4 tank of fuel.

Only confusion was at pickup. Waited for1/2 hour for my turn. Apparently I was supposed to go offsite and take a cab, adding another 1/2 hour. Everything else was great.

They canceled my reservation so I went with Dollar for a great experience

The pick up location was away from the airport and we had to take a cab who ripped us off to get there. But the agent there (Jeff) was very nice and accommodating, upgraded us to a brand new SUV and let us drop the car at the airport for no additional fee. All in all a great experience.

Airport location was oversold and had to be redirected to an off site location. Both sites were closed by 5pm and I had to wait until the following morning to pick up.

Excellent customer service. Super friendly. Clean and good condition cars to choose from.

This was perhaps the dirtyest car I've ever rented. We bought two glass cleaners and still could not get the windshield clean. The rest of the car inside was also not clean. The cost of the rental was ridiculous, more than double the cost for the same period from same time two years ago. Pick-up was great and attendant very helpful. Drop off was very confusing but attendant also was very helpful.

Make sure you tell them it is a pickup at the airport! We rode the shuttle from the airport to the pickup location (we thought) but it was a mile away with no shuttle! Ended up getting a car there but had to paid the “airport tax” which was an additional $200+ on an expensive car already! Customer service was great and they were quick

All was good

Overall great experience, however the windshield wipers we a bit warn causing some visibility issues when driving in the rain.

3.5 hour wait for car.

Car I reserved they didn’t have.

Pick up process was horrible. After we arrived, we found out that Avis closes at 5 so Budget handles cars for both. 2 agents and at least 30 people picking up cars-it was a 2 hour process. Agents were pleasant just so short staffed. Drop off was fine. Car was fine, too, if on the small side.

The car had a lot of miles. It was quite dirty inside. The outside had lots of dings. It rattled over every bump, no matter how small. The price was outrageous.

Easy in and out. Friendly. Close to terminal. Loved the KIA!

Picking up at Lihue Airport is slow as molasses, for every car rental company. The lines are sooo long! But once we got our car, everything was great. And we saved quite a bit of money compared to Hertz or Avis.

Working with Payless was very easy, efficient and got me on my way in a short period of time. Had a small snafu at first but was handled very professionally and timely. I interacted with two of the rental clerks at pickup and both were courteous, helpful and willing to make sure we were satisfied. Sometimes, during the stress of travel, we forget that there are processes that must be attended to. A little patience and courtesy goes a long way in smoothing these out. I would rent from Payless again.

Take an hour and fifteen minutes to get a car. First, a 45-minute wait in line and then the another 30 minutes to bring it from another lot and clean it.

Unfortunately the amount of characters allowed will not constitute enough to give an accurate assessment of the horrible experience at Payless car rental. In short, IT WAS HELL! It appeared extremely overbooked and extremely understaffed

Everything was convenient

3 hour wait to get the car. Had a leak in the back right tire I had to fill a few times. Drop off was chaos. They are severely understaffed but taking reservations as if they are fully operational. Cost us a half a day of our vacation

It was the worst experience I’ve ever had renting a car! Never will I use Payless again! Nor Avis or Budget!

Everything was great! I forgot to fill the gas tank and they were very fair in settling with me… would highly recommend!!

Please call me - kayak booked me at the wrong provider and I did not pick up. Horrible service. I said I needed at the Sheraton and it made a reservation at the airport. 917-863-8947

The wait to get the car was very long and hot. The car we got was filthy, with windows that would not stay clean due to the gross windshield wipers. The streaks made for very unsafe driving at times. On the plus side, my agent was the friendliest, most amazing person who seemed to make everything okay. I think he name was Alila.

The pick up was so easy and fast and so was drop off! Would recommend using them

Took forever to get car. Had flat tire on top of Waimea canyon. Tire was bald and no owners manual to help figure out where spare tire was. Waited 2 hrs and still no tow truck. Finally found someone with same vehicle and looked at owners manual regarding spare tire. We would appreciate a partial reimbursement for our terrible day!!

Easy process when actually picking up our car and when returning. Great people at the rental, so friendly and helpful.

Easy process, really expensive for what we got

I liked the ease of pick up; I was allowed to go out and choose any car on a particular row that was in the category I had reserved. I wasn't given any high-pressure treatment, trying to get me to upgrade to something I didn't need or buy an unnecessary insurance policy Then it was just a matter of looking the car over for any scratches and proceeding out to our destination. The return was equally straightforward. I applaud the company for this most appreciated streamlined approach!

Great experience overall! I would definitely rent from Sixt again.

I really liked not waiting in line for ever before getting served! I appreciated the fast service when the car key stopped working. I would have liked to have a direct number of the Sixt Kauai location where we rented the car to talk about the fact that a wallet with canadian money was left in the car when they exchanged our car because the key did no work. I sent the rental store an email and they never got back to me and when I went to the Sixt Kauai location the person from the lost and found location said they did not find anything.

The staff was very helpful and friendly. Wallace was great with pick-up. I don't know the employees name at drop-off but she was outstanding. Everyone was quick to help us both at pick-up and drop-off. I recently used Sixt in Florida and was not impressed with the staff. I almost didn't use Sixt again because of that experience. But my experience in Hawaii with Sixt will keep me coming back.

Great group of people at Sixt Lihue!

Great experience at a fair rate!

The folks at Sixt were very courteous and helpful. I would recommend them

Pick up from the airport was prompt. The van has the logo on the side so watch for that instead of the typical white bus. From the time we were picked up at the airport to the time of return we were always greeted with friendly, helpful, professional staff. May, at the return center, helped us complete the return process promptly, making sure that we had no issues with the rental. Would gladly rent from this company again. Thank you Sixt!

Pick up and drop off was seamless. Had a shuttle to the airport right away. Location is close to airport

A short transfer in comfort to a very smart office in Lihue. No queues and a new fleet of cars. Staff were great. I definitely recommend above some other higher volume rental firms.

they dinged us and charged extra for "excessive sand" in the car ... on a beach vacation!

Communication was great. They reached out to me and let me know they were waiting. Picked us up, took us to car and we were off. Same with drop off. Could not be more pleased.