Palazzo Della Scala

Excellent location and breakfast

Pool could have been warmer as it says it’s heated

The staff on reception were particularly welcoming and helpful and accommodated our changing arrangements with a smile and efficiency

Location perfect. Comfort and cleanliness very good. Staff excellent and breakfast plentiful Great place to stay

I was so impressed with this hotel. We went as a family of 5 (all over 20 years old!) and stayed in a 2 bed apartment. The apartment was so spacious and airy, and beautifully cleaned. The beds were amazingly comfy and the curtains were very effective at keeping the light out, meaning a really good night's sleep. The staff were all very friendly and approachable - one of the waitresses at breakfast had memorised our coffee order by the second day, which was a lovely gesture. The breakfast was really impressive and had something there for everyone, including a member of our party who was gluten free! The little corner shop next door also had a good range of gluten free snacks, so we were very impressed again. Finally the pool area- this was lovely. We are used to staying in places where you have to fight for your spot by the pool - here there was a lounger for everyone! The ratio of people staying in the hotel to pool size was perfect, it never felt cramped or busy , even our noise-intolerant autistic family member was happy spending the day by the pool, in the shade from the beach umbrellas provided. If you want a proper swim swim, then the lake is only a 5 minute walk away - the beach there is definitely busier but I am sure for some people that is a good thing, so there is something for everyone. (While we were child free, the pool area and the hotel as a whole is definitely very child friendly too) Lazise, the local town was about a 5 minute walk away from the hotel and was a lovely old town - we ate somewhere new every night, and probably could have kept doing so for another month easily! The harbour and old town/ castle walls made for a lovely walk, improved only by gelato.

I just wish we could have stayed for longer - 4 nights wasn't nearly long enough to relax and explore. And (very minor detail) to have labels on the baked goods section at breakfast - these just need to be in Italian, we can translate but there were some very interesting cakes there and no way to know what they were! (Other than trying them of course!)