Eloisa Royal Suites

Bed and cleanliness was hood

I did not like that there was limited hot water in my room. The water would turn off when the shower handle would be set to the hot water side.

The staff were fantastic, so helpful and wonderfully friendly - I'd go back just for that! Breakfast was pretty good, quite a few choices, sometimes a bit repetitive but good for the price. Loved the swim up bar and live music on Saturday night.

Facilities in the room quite often didn't function, e.g. hairdryer in each room only operates for about half a minute before cutting out for 5 minutes. The air-conditioning unit in our room kept malfunctioning, especially in the middle of the night so we had to call out the staff at 2am twice. However, we asked to change rooms after the second time and this was done efficiently and made a big difference! Also the booking.com information does not say how noisy the rooms at the front of the building are. It would be much better to state this information upfront rather than mislead guests.