Surfside On the Lake

The room had a kitchenette which was great...and a balcony with a table and chairs microwave toaster and frig and utensils

Overall it was nice...although the cable kept coming in and out...and the maid service left me coffee once in the 5 days I was there...went to the office and was given an attitude I dont think who I think was the manager believed that the service didnt leave any....dont think it was a big deal about a packet of coffee but apprently they did....

The room was clean ! And the cleaning employees were pleasant

Good morning .. My family and I stayed at your hotel from Saturday to this morning , we will not be returning to your hotel .. when we arrived late Saturday night the woman at the front desk gave us a room key we went upstairs with our kids and we let our son into the room when we all walked in there was people already sleeping in that room .. which is a complete horrendous safety hazard . When we got up the next morning the man of the room we went into said I complained to the front desk but they didn’t seem to care . So I went down and voiced my worries and complaints and asked to speak with a manager .. the two young woman at the front counter were smirking completely unprofessional disrespectful... and said you can wait here all day but my manger isn’t coming out .. so I left and I went to get a water bottle and went inside to the elevator and to the left you can see the office of said manager and all I heard was the two young woman and the manger laughing about the situation and then they saw me and went oh there she is ... I felt like I was in high school all over again , if you want your business to succeed you need to show respect to your customers and customer service is number one .. I am Completely disgusted .. Best regards Danielle Fragoso