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Hotels near Lake Charles airport

Hotels near Lake Charles airport

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Lake Charles (LCH) - Lake Charles, LA, United States
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Best hotels near Lake Charles airport

Cleanliness
9.1
Comfort
9.1
Location
9.3
Services
9.0
Staff
9.1
Overall 9.0 Excellent
Based on 153 reviews
Cleanliness
9.1
Comfort
9.1
Location
9.3
Services
9.0
Staff
9.1
Cleanliness
9.7
Comfort
9.5
Location
9.7
Services
9.5
Staff
9.2
Cleanliness
9.2
Comfort
9.2
Location
9.5
Services
9.1
Staff
9.3
Cleanliness
7.9
Comfort
8.1
Location
8.8
Services
8.1
Staff
8.1
Cleanliness
9.3
Comfort
8.9
Location
8.6
Services
9.3
Staff
9.3
Cleanliness
8.1
Comfort
8.1
Location
8.1
Services
8.1
Staff
8.1

Excellent 10.0
Pros: The front desk staff was very friendly and attentive. The room was very spacious and comfortable. Had everything we needed to make our stay as comfortable as possible. Traveling for baseball games was nice to come back and relax in after a hot day in the sun.
Cons: The walls were a little thin was hard to sleep with noise. But that’s only complaint.
Okay 4.0
Pros: Clean on the outside
Cons: Clean down stairs
Excellent 9.0
Pros: It was very nice and not crowded!!
Cons: N/A
Excellent 8.0
Pros: it was a great hotel with great amenities
Excellent 10.0
Pros: Room was very spacious. The Paul Mitchell products for bathing were great.
Excellent 10.0
Pros: Everything
Cons: None
Good 7.0
Pros: Clean
Cons: Nothing
Excellent 10.0
Pros: Size
Excellent 10.0
Pros: Nice room, friendly staff.
Cons: No.
Okay 5.0
Pros: Location
Cons: Staff didn't wear mask!Trash cans overflowing. Entrance way dirty too.
Excellent 10.0
Pros: The breakfast was wonderful. Including the two types of smoothies.
Excellent 10.0
Cons: Doesn’t serve alcohol on site. But you can go next door.
Good 6.0
Pros: Close to casinos
Cons: I was told the dishwasher was broken and not to use it. I was running water in the kitchen sink and did not notice water fill and overflow the dishwasher onto the floor. It was reported and it turned out the sink disposal was locked up/clogged.
Excellent 10.0
Pros: Room size
Cons: No
Excellent 9.0
Pros: Close to casinos and central to other great activities in the area.
Cons: Pool was too small.
Good 6.0
Pros: Breakfast presentation was timely and very nice... Staff did a good job and was friendly. Conveniently located but parked after 7pm is challenging to find a spot.
Cons: Had to wait to check in after 4:30pm check in so my experience for room was high. Room had coffee but only decaf.; room had no soap, shampoo and only two towels. Discussed expectations with staff and it seemed like it was my fault,below average experience
Excellent 10.0
Pros: Convenient to everything, very clean
Excellent 10.0
Pros: This was one of the best hotels I have stayed in and the staff was all just amazing! Wonderful experience!
Cons: Not one thing! It was the best hotel!
Okay 4.0
Pros: Horrible smoking.., order AC horrible in first room Great breakfast & service in the good area.
Cons: Not a Marriott category ...
Excellent 8.0
Pros: Location. Room setup.
Cons: Parking in front. Limited parking spaces near front door.
Good 7.0
Pros: The hotel is new and very clean. The staff working to server breakfast did a great job.
Cons: I showed up to the hotel at 2 PM hoping for an early check-in and the person explained that check-in was not until 3 PM and asked me for a phone number they could call me when a room became available. She never checked to see if a room was available.
Poor 1.0
Pros: Close to casino
Cons: I was charged double cor the room and have been trying to get it corrected for 2 weeks now.
Good 7.0
Pros: BED AND KITHCHENET
Cons: CLEANLINESS
Residence Inn Lake Charles - Lake Charles
Rated no. 1
9.0
Excellent 9.0
Based on 153 reviews
Details
Reviews

Cleanliness
9.0
Comfort
9.1
Facilities
9.0
Location
9.3
Overall
9.1
Overall 8.9 Excellent
Based on 423 reviews
Cleanliness
9.0
Comfort
9.1
Facilities
9.0
Location
9.3
Overall
9.1
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.0
Comfort
8.0
Facilities
6.0
Location
8.0
Overall
6.0
Cleanliness
8.9
Comfort
8.9
Location
9.4
Services
8.7
Staff
9.2
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.0
Comfort
9.0
Facilities
9.0
Location
10.0
Overall
10.0
Cleanliness
9.0
Comfort
9.1
Location
9.3
Services
8.7
Staff
9.2
Cleanliness
9.1
Comfort
9.3
Facilities
8.0
Location
9.4
Overall
8.0
Cleanliness
9.2
Comfort
9.3
Facilities
10.0
Location
9.2
Overall
10.0
Cleanliness
9.1
Comfort
9.1
Location
9.1
Services
8.4
Staff
9.1

Poor 1.0
Cons: The entire facility was under the renovation/construction.. smelled like smoke .. couldn’t use the hotel freely , so many construction restrictions staff was not friendly, distracted by phones .. and you could hardly find anyone there ..
Okay 4.0
Cons: Price gouging!! Super Overpriced due to hurricane damage in area , staying someplace else tonight..,
Mediocre 2.0
Pros: We arrived garbage in the trash can we call to pick them up no one came. The room is very dusty, bathroom not clean properly, the room is to small to have two queen bed, the room is two dark, carpet very dusty is not vacuum properly, the front carpet is coming out it for safety of my husband I was very concerned. My husband is disable, The hallway there’s no tiles/ flooring. Some of the tiles in the lobby is coming out. If I was told that the hotel is still on Construction I will understand it but no one said anything about it. Very disappointed!!!! And also my daughter ask for extra blanket the person was rude
Cons: None
Excellent 9.0
Pros: The entire staff was very warm and welcoming. I was pleased with their shuttle service and the hours they operated. Hotel employee was the absolute best!!!
Okay 5.0
Cons: The building looks like it was getting work done and they never finished. The whole floor was pulled up so you step down into nasty looking concrete floors. The breakfast was a joke. Bagels, pancake on the stick , frozen sandwiches and drinks. The staff was so unwelcoming it’s pathetic. The Caucasian lady was actually throwing a fit and going off because she couldn’t take her smoke break in front of the building where there’s no smoking. Oh yea and they were only using one floor for rooms but people was booked for the other rooms they shut down. I definitely would NOT stay here again.
Excellent 10.0
Pros: Staff was helpful and really went behind there own means to help
Cons: Not much great staff
Mediocre 2.0
Pros: Location
Cons: Not worth the price
Okay 5.0
Pros: Location, I¿ve stayed her lots of times. Unfortunately I usually went on a Friday, or Saturday. So I expected to be able to use the hotel shuttle to the casinos. It doesn¿t run on Sundays!!!! So I had to do a taxi back and forth to casino.
Cons: No shuttle to casinos on Sunday!!!!!!!Also the carpet in my hallway was torn out. I think I was expecting my same hotel from a year ago. And I searched and asked for bottled water. Vending machine empty, non in the little store area.
Excellent 8.0
Pros: The front desk people were really nice. Breakfast was really good. Cookies in the afternoon were also a nice treat.
Cons: The shower head was all stopped up and barley worked. There was old soap left in the shower.so that made me wonder how clean the shower was.
Excellent 10.0
Pros: The bathtub
Excellent 10.0
Pros: Everything
Cons: I enjoying my stay over there
Excellent 10.0
Pros: Very clean, friendly helpful staff.
Cons: I always miss breakfast!
Excellent 10.0
Pros: The Shuttle they offered to take you out and about was amazing. Our Driver was the sweetest thing, so nice and Right there within minutes of calling. Rooms were nice and clean with lots of space to move around.
Cons: The pool area was not horrible but could be cleaned and more towels accessible.
Poor 1.0
Cons: The room was not clean air was not working tv and lights did not work
Excellent 10.0
Pros: the pool was nice
Excellent 10.0
Pros: It was convenient to the loop and the room was comfortable and clean. Staff was very nice. They are pet friendly! My pups liked the bed too!
Okay 5.0
Pros: The location is awesome! It is close to shopping, food and the casino.
Cons: There was a incident with noise but they handled it after a few calls to the front desk.
Okay 4.0
Pros: Staff was nice.
Cons: It was near the highway. The blow appliances in the room didn't work. The jacuzzi along with the pool looked all around dirty. We didn't want to get in either because we were worried we would catch something. Atmosphere was worrisome.
Excellent 10.0
Pros: Easy check in, clean rooms and 2 minutes from Casinos!
Excellent 10.0
Pros: Very clean, friendly staff, convenient location.
Excellent 9.0
Pros: Location was convenient for going to the Casino and nearby restaurants. The shuttle service was an excellent perk and checkout was convenient.
Cons: The bed was a little more firm than I like it, but I slept fine.
Excellent 8.2
Pros: Staff very helpful.
Cons: Breakfast not very good.
Excellent 10.0
Pros: The room and bathroom were very clean as was the lobby and every other area of the premises. The bed was comfortable and the area was quiet. The breakfast was very good. We would definitely stay here again.
Good 7.1
Pros: Front desk was very friendly and efficient for check in and check out.
Cons: The room was clean and comfortable but the walls weren't very soundproof. We checked in for a good night's sleep on a long road trip and were kept up most of the night by loud people in the next room. Needless to say it wasn't very restful.
Excellent 10.0
Pros: Room was clean and staff was excellent. Bed was comfortable.
Excellent 10.0
Pros: 100% non smoking facility!
Excellent 8.3
Pros: The staff was great and the rooms were nice.
Cons: After showering and walking barefoot on the room carpet, the carpet felt dirty beneath my feet.
Wingate by Wyndham Lake Charles Casino Area - Lake Charles
Rated no. 2
8.9
Excellent 8.9
Based on 423 reviews
Details
Reviews

Cleanliness
9.0
Comfort
9.0
Facilities
6.6
Location
9.3
Overall
6.6
Overall 8.8 Excellent
Based on 204 reviews
Cleanliness
9.0
Comfort
9.0
Facilities
6.6
Location
9.3
Overall
6.6
Cleanliness
5.0
Comfort
5.0
Facilities
5.0
Location
8.0
Overall
5.0
Cleanliness
8.3
Comfort
8.7
Location
9.0
Services
8.8
Staff
8.9
Cleanliness
9.1
Comfort
9.0
Location
9.2
Services
8.9
Staff
9.1
Cleanliness
9.5
Comfort
9.3
Facilities
10.0
Location
9.7
Overall
10.0
Cleanliness
9.0
Comfort
8.9
Location
9.4
Services
9.6
Staff
9.2
Cleanliness
8.6
Comfort
8.8
Location
8.8
Services
8.6
Staff
8.7

Excellent 9.0
Pros: No hot water in the building but the manager was very nice to give us half off the price of our stay. I would go back just because he is a good manager and knows how to treat his costumers.
Cons: Hard to get to
Good 6.0
Pros: The staff were very much all great and helpful.
Cons: The rooms were hot. No hot water. There was an issue with it. Also our door was hard to close and open.
Poor 1.0
Pros: Hanging wires off the ceiling because the light was out. TV wires completely mangled so no reception. Had to call in technicians to fix both. Dead bolt frozen so couldn’t close the door. Plenty of rust in many parts of the room. Awful experience. My daughter is a GM at Mariott Albuquerque and there is no comparison. Maririott needs to maintain its reputation, but this place won’t help the reputation and in fact tarnish its normally quality standard. Very disappointed and will be writing to Marriott corporate about this poor quality establishment.
Cons: See above
Excellent 10.0
Pros: Clean, comfortable and the bed was very nice. As someone that suffers from Fibromyalgia a good bed is essential.
Cons: There isn’t anything to dislike about the property.
Good 6.0
Pros: Clean room convenient location - but nothing is walking distance
Cons: Check in - had to insist I had a reservation. Front desk - seemed to prefer a no show. Otherwise there were no breakfast even though reservation seemed to state that it was included. At least the room had a kitchenette but no expresso coffee machine.
Excellent 8.0
Pros: Large room. Quiet. Well-stocked kitchen. Helpful staff.
Cons: Carpet dirty/stained, grout and caulk in bathroom poorly finished, couch uncomfortable.
Poor 1.0
Pros: The guy at the desk is nice the only good thing about this experience
Cons: Everything it’s hard to get the pictures to show just how dirty this place is. The carpet is even stained. Not impressed at all.
Mediocre 2.0
Pros: The staff here is very friendly and helpful. They are the only reason I didn't rate all poor.
Cons: Upon arriving we were told the room we reserved was not available anymore due to some flooding issues. So we were appointed to a different style room then originally wanted which was OK due to the circumstance. Once we entered our room, I immediately noticed a moldy smell and it was moist feeling in there. Thought nothing of it until we seen mold on the ceiling, wall and all over the door frame of the bathroom. This was disgusting and uncomfortable to see. We went to the front desk to see if we could get another room due to the environment in ours and she immediately moved us to another. Now she did say let me check the new room for mold before I put you in it. She came back and said it was good. So we moved all our things to this new room. Well it turned to have mold in it also, just not as much, but it was on the door frame also. We were not in the mood to bother the clerk again and move again. We just dealt with it. Also later on a big cockroach came crawling along the wall which was also disgusting. As far as the pool goes, we are not fans of the fact that you have to share one with the people from the hotel next door. It is too small for this situation. Needless to say, this was our first bad experience at a hotel. The first time we say we will not be coming back.
Excellent 10.0
Pros: The room was very clean, the view was nice, we were able to watch the tide come in and leave from the little pond on the side. We had a room on the end so we had double the view.
Cons: The only issue was there was no sheets for the sofa bed only a cover, a pillow , and 3 pillow cases... But we made it work.
Good 6.0
Pros: Front desk staff
Cons: Showers were not hot Short staffed. Lights in certain areas didn't work. Microwave and stove were greasy. Urine and hair on toilet
Excellent 10.0
Pros: Bed were very comfortable room was nice and spacious The small kitchen area is nice to have even if you don’t use it just having the option Is nice
Cons: Maybe an update the bathtub/slash shower more than towels For a room with double beds I can always ask for more but why not put 4 minimum in the first place
Mediocre 2.8
Pros: The location of the hotel was convenient
Cons: Everything. My room had spiders in it, the carpet smelled and the most frustrating part of the experience was the toilet in my room would not flush at all ... throughout the duration of my stay. There was no maintenance person on site to fix it and no manager reached out to resolve that concern.
Okay 4.0
Pros: The location, it was very close to the reason I went there.
Cons: Our room smelled like a wet dog and the elevator smelled the same. Our room was smaller than any room we have ever stayed in. I could have also saved about $30 if I stayed a mile up the road. Very disappointed
Okay 5.0
Pros: Very average
Excellent 10.0
Pros: Everything
Excellent 10.0
Pros: The location was superb.
Cons: The original representative whom whacked me in was rude and unprofessional. The representative whom checked me out was nice and professional. She also fixed the double billing issue that the first rep created.
Excellent 10.0
Pros: Very clean and room very nice
Cons: No
Excellent 10.0
Pros: That the hotel was newer and that there was a refrigerator.
Cons: Maybe add some additional breakfast items such as other baked goods like danish, scone, croissant, cinnamon roll. Maybe some additional cereals or granola for yogurt. Would like full fat milk for baby
Excellent 10.0
Pros: I love the beds and kitchenette.
Cons: There was a dirty hand towel on the shower curtain bar but other than that it was great.
Excellent 10.0
Pros: This was a new hotel. The staff was very friendly. Our room had a very nice kitchenette. Beds were comfortable.
Excellent 10.0
Pros: This hotel is perfect for a weekend getaway. The suites are new and contain a small kitchen. The bathroom is large and well appointed. The location is perfect if you are in town to visit the local casinos.
Cons: The placement of the table was such that it made it difficult to get a luggage caddy into the room. Minor inconvenience and nothing that would influence my decision to stay here again.
Excellent 10.0
Pros: The rooms were nice and the pillows were AMAZING. Breakfast area was clean and coffee was strong:) will return again.
Cons: No, everything was AMAZING.
Excellent 10.0
Pros: Very good.
Excellent 8.0
Pros: Very convenient shuttle to and from casinos. Excellent Greeting by check in staff. Very good room, new. The hotel was full, but still quite in room.
Cons: The room was a bit small, however packed with stuff you want for a long stay; full size frig., small stove & microwave.
Okay 5.0
Pros: Location
Cons: My sheels had blood stains on them
TownePlace Suites by Marriott Lake Charles - Lake Charles
Rated no. 3
8.8
Excellent 8.8
Based on 204 reviews
Details
Reviews

Cleanliness
9.0
Comfort
9.1
Facilities
8.8
Location
9.1
Overall
8.5
Overall 8.7 Excellent
Based on 1,036 reviews
Cleanliness
9.0
Comfort
9.1
Facilities
8.8
Location
9.1
Overall
8.5
Cleanliness
9.0
Comfort
9.0
Location
9.0
Services
8.9
Staff
8.5
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.7
Comfort
9.2
Facilities
9.2
Location
8.5
Overall
8.0
Cleanliness
9.1
Comfort
9.2
Location
9.2
Services
9.1
Staff
8.8
Cleanliness
8.8
Comfort
8.8
Facilities
7.6
Location
9.0
Overall
8.8
Cleanliness
8.8
Comfort
8.9
Facilities
10.0
Location
9.3
Overall
9.0
Cleanliness
8.8
Comfort
9.1
Location
9.2
Services
8.9
Staff
8.8

Excellent 10.0
Pros: Room was great, lovely lake view.
Excellent 10.0
Pros: Vic & Anthony’s Steakhouse. Very friendly staff Nice view of lake.
Cons: Refrigerator in room. Better toiletries.
Good 6.0
Pros: New, clean
Cons: Understaffed. Workers could not keep up with crowd.
Good 7.0
Pros: We enjoyed the pool and hot tubs and the outside bar. We enjoyed the stay!
Cons: We had booked ahead for a lake view room and ended up with a pool view which was not all that much difference. Our room was not cleaned after our first nights stay leaving us with no clean towels. We did contact house keeping to bring some up and they did at 11pm. For $300 a night, guests deserve a total clean up. I will be anticipating a reply!
Okay 5.0
Pros: I love the cabana area and the layout of the pool area
Cons: The prices on the food and the drinks are so expensive and it takes you an hour before you get your food are drinks. Management is not doing their job
Okay 4.0
Pros: It was ok
Okay 5.0
Pros: Bath tub
Cons: Elevators malfunctioned, did not clean room or offer towels or coffee, calls to room service and housekeeping went unanswered and pool was not heated.
Excellent 10.0
Pros: Ok
Excellent 8.0
Pros: The bed was comfortable and clean and the room itself was very nice.
Cons: The staff need to better inform you of how to get off to your floor as a key was needed to do this. A fridge would be nice in the room also.
Excellent 10.0
Pros: Amazing view pool hot tub
Good 7.0
Pros: We like the hotel. Especially that it has a lot of amenities, and plenty of places to eat without having to leave. The casino is large and the rooms are nice and roomy.
Cons: Understaffed. We called for room service at 11:30 at night and there was a 1½ hr wait. Concert seating chart was deceiving. Pd extra for a seat that was right in a walkway. Worst seat in building! Everyone in row was upset and thought it was on a ris
Good 7.0
Pros: Close to Texas
Cons: We arrived back to our room after dinner and had no running water. When we called down to inquire, the staff person was rude and stated that there were "signs at the front desk regarding the water outage"
Excellent 9.0
Pros: Nice view, friendly staff
Cons: More poker games available.
Excellent 10.0
Pros: We had a wonderful time. We enjoyed the food and entertainment as well as the casino
Excellent 10.0
Pros: It was very helpful having a staff almost every corner I turned to when I was lost. They were very helpful.
Cons: Was surprised to not have a refridgerator.
Excellent 10.0
Pros: Cleanliness!!!
Cons: Hands down all the EXTRA charges added to the bill!!!!! A $-- Room ended up being $--- and because of that, I felt I was ripped off and will not stay there again
Excellent 10.0
Pros: The lazy river & jacuzzi. Enjoyed the seating place with a table. Beautiful bathrooms. The staff was excellent. We had 2 rooms, booked separately, and the young lady @ check-in was able to give us adjoining rooms. We were SO happy. FREE parking!
Cons: We had 2 queen beds and on one side of those beds, there was no bedside table...no place for that outside person to put water, eyeglasses, phone, etc. Missed not having a refrigerator, but not a big deal.
Excellent 10.0
Excellent 10.0
Pros: The view from the 19th floor
Cons: No fridge in room. We ordered one and it never got delivered.
Excellent 9.0
Pros: conveyance,price
Cons: no
Mediocre 3.6
Good 6.4
Excellent 10.0
Pros: A very clean and comfortable room with a nice view, convenient for dining and gaming.
Cons: Not on this trip.
Poor 1.0
Pros: I will not go back because of resort fee hidden fees
Good 7.0
Pros: The size of the room was nice. Also liked the bathroom, but a second trash can is needed in the toilet closet.
Cons: Guests are required to bring a photo ID to the pool. Really? Who wants to take a purse to the pool? Key cards did not work in all elevators. Many guests complained to each other while waiting for a working elevator. Overpriced for amenities.
Okay 4.0
Pros: Lighting around the property
Cons: Room service
Poor 1.0
Pros: No good compliments at all! Customer service just horrible. Hotel employee was rude and did not offer any accommodations due to the error on their staff end. I m still waiting on a phone call from a manager to speak on the terrible stay.
Cons: Horrible! I brought my husband here to celebrate his birthday since this was his first time experience coming to Lake Charles/casino. The room was not ready on time, did not get the lake view as I paid for, no hot water, sheets had hair all over them
Okay 4.0
Cons: Hallways and elevators smelled like vomit
Poor 1.0
Pros: It was horrible. The staff was awful
Cons: It was horrible. The staff was awful
Good 7.0
Pros: Great hotel, great service
Cons: Tub stopper did not work. Did not let hotel know until checkout because I wasnt willing to get dressed again so someone could repair,. That would have been more stressful than relaxing!
Good 6.0
Pros: Nice hotel and amenities
Cons: Room was not ready at check in Room was still dirty with dirty floors, etc.
Good 6.0
Pros: Pool lazy river rooms were very nice
Cons: Swim up pool bar was poorly stocked and they were not serving any food on the menu. Took way too long to check out in the morning
Good 7.0
Pros: Rooms were very nice
Cons: Landry's was horrible. Both my wife's shrimp and my salmon were dry and way overcooked. Would not eat here again
Okay 5.0
Pros: Security
Cons: Check in they gave me a key and room to someone elses room
Okay 5.0
Pros: Lazy river
Cons: Housekeeping knocked three different times with privacy sign in place once even came on in. Able to come night early made separate reservation check told no problem would could combine. Next am had to go to desk twice to handle. Locked out of room at 3pm
Okay 5.0
Pros: Lazy river for my son
Cons: Housekeeping knocked not once but three different times in one day with the do not disturb sign in place. Was able to come a night early booked same type of room at check in told no problem next day three trips to registration and locked out of room at 3p
Mediocre 2.0
Pros: Food options
Cons: Charged for something we did not purchase at the pool bar. Room view was of a wall Lunch was a long wait
Mediocre 3.0
Pros: Hotel employee steakhouse
Cons: Service is terrible. Housekeeping made bed but didnt replace water bottles or pick up trash.
Good 7.0
Pros: Clean and friendly
Cons: No fridge or microwave in hotel
Poor 1.0
Cons: at check in they charged my boyfriends card 2x which caused us to miss swimming in the pool (which was the main reason i booked this hotel)then we got up to our room& it had only one bed, even after i had called 2 days before to confirm we had 2 beds.
Okay 5.0
Pros: The pool was great.
Cons: There was an additional charge to change to a two bed room and a resort fee that I wasn't expecting.
Good 7.0
Pros: Clean
Cons: A little disorganized at front desk and pool area
Poor 1.0
Pros: Nice room.
Cons: There are hidden fees they will not tell you about. They disguise a fee (8.99) by telling you they need your credit card for incidental damages and say they will not charge your credit card unless there are damages to the room. Which is a complete lie.
Good 7.0
Pros: Nice views and pool area
Cons: It wasn''t the cleanest place. A hair in the shower, residue on drinking glass from previous occupant, lotion messy and used from previous occupant, ant on the bed, funny smell in the room and in the toilet area.
Okay 5.0
Pros: Several choices in restaurants.
Cons: Waited for room to be cleaned to check in, but room had not been cleaned upon arriving to room. Had to go back to check in again and wait. Was then given room with undesirable view.
Mediocre 3.0
Pros: The pool area was nice
Cons: Some of staff was rude, missing basics in room, for the price was very disappointed.
Mediocre 2.0
Cons: The hotel charged me again for my stay. The bathroom door was broken and would not close. The bathtub would not hold water. I complained to the front desk clerk who did not believe me, but assured me she would send someone to fix it - they never came.
Okay 5.0
Pros: THE ROOM WAS SPACIOUS AND THE BATHROOM WAS CLEAN WITH GREAT FEATURES.
Cons: THE FOOD AND SERVICE AT THE DIFFERENT RESTAURANTS WAS POOR. THE WAITRESSES LOOKED SHABBY AND DIRTY.
Poor 1.0
Pros: nothing
Cons: Totally disappointed in this property. I was very sick with flu like symptoms, so I tried to reschedule. They refused. Not a fan of this at all. I went and probably got a lot of their guests and employees sick as well. NO BUENO
Excellent 10.0
Pros: Loved almost everything about the Golden Nugget this stay. The staff were always above and beyond in help and attention. The value of the experience was top notch. You can instantly relax once on property. I did not get a change to play golf but overheard a few making very positive comments about the course. Several good restaurant choices but Lake Charles has a number of good places as well. The bed was very comfortable.
Cons: There is only one complaint I have - the smell. There is a combination of smoke from the Casino and a deodorizer used to mask the scent that is overwhelming to me. Others will find it less so. My wife who has respiratory problems would not make it past the entrance. Unfortunately, there is no escaping it on the main floor. I guess that comes with the territory of a casino but it seems a bit much.
Poor 1.0
Cons: Front desk staff
Mediocre 3.0
Pros: Close to all attraction
Cons: My room had a bug in it. We request to change room, the second room smelled stuffy and the room needed a make over.
Poor 1.0
Cons: Booked a Non Smoking King. Received two double beds. Called to confirm room two hours before I arrived....they flat out lied to me
Mediocre 2.0
Pros: It was very clean and had a great view
Cons: We had to wait hours past maximum check in time and there was no comp for that offered by management. Then we finally get to our room at 10:30 at night and it was still being cleaned and had to wait even longer. We were given a small handicap room.
Mediocre 3.0
Pros: Pool
Cons: Staff
Excellent 10.0
Pros: Amenities were all nice
Cons: Beach on a bayou
Okay 5.0
Pros: Rooms and Casino were beautiful
Cons: Wait staff were scarce. I understand it was Good Friday, but not enough staff to take care of the amount of people at the Resort.
Excellent 9.4
Pros: Everything is in walking distance. We don't have to leave the hotel for anything. Love the food!!
Cons: We stayed for 3 days and 4 nights. Gambled a little everyday and never won. This has never happened to me before. Anywhere else we've gambled we always won a little something. Disappointed
Excellent 10.0
Pros: Customer service was spectacular. Room layout and decor was fabulous Pool area was incredible can't wait to return in the summer
Cons: small, petty annoyances but honest feedback nonetheless : toilet paper was CHEAP, an obvious mismatch in quality based on the other fabulous assessories/toiletries The privacy door hanger falls off door EVERY time door closes. Bad design. Our group had 3 rooms next to each other with a lot of room hopping over 3 days. We prefer no housekeeping thus we use privacy tags. Room doors need the swing latch at top to keep doors from closing all the way at guests discretion.
Good 7.7
Pros: Casino paid generously on the slots. Free drinks were not watered down. Salt Grass Restaurant was expensive but well worth it. Claim Jumper Restaurant was excellent
Cons: Horrible buffet for a $66.00 dinner, and very poor selection. All restaurants are very expensive. Daily resort and pool fees even though we didn't use the pool. Additional fees on my credit card statement related to restaurant. Mattress was extremely soft and not supportive.
Okay 5.0
Pros: nice rooms
Cons: Staff was not helpful and rude upon check-in and check-out. I didn't get my room until 5:30 when it was guaranteed by 4 pm. We had an emergency evacuation at 3 am that was a false alarm. Won't be heading back too soon.
Excellent 9.4
Pros: Entertainment at Rush Lounge was fantastic. Speedy bartenders. Pool was great and felt safe letting kids (10,13) swim freely. Golf course was in great shape and clubhouse was amazing. Speedy service at check in. Rooms are beautiful. Landrys restaurant was great.
Cons: Other than losing $ at casino, maybe quality of drinks at bar. $11 you hope to taste some liquor in your drink. Valet was extremely slow in retrieving my wife's car at checkout.
Excellent 9.1
Cons: Tons of ants at pool area
Excellent 10.0
Pros: Availability of facilities. It is like a stand alone city. Whatever you want is right there. A standard room is done up so luxuriously.
Cons: No tv check out.
Golden Nugget Lake Charles - Lake Charles
Rated no. 4
8.7
Excellent 8.7
Based on 1,036 reviews
Details
Reviews

Cleanliness
9.1
Comfort
8.9
Facilities
9.0
Location
9.1
Overall
9.0
Overall 8.8 Excellent
Based on 112 reviews
Cleanliness
9.1
Comfort
8.9
Facilities
9.0
Location
9.1
Overall
9.0
Cleanliness
9.2
Comfort
9.2
Location
9.3
Services
9.0
Staff
8.8
Cleanliness
9.0
Comfort
8.9
Location
9.1
Services
8.8
Staff
9.0
Cleanliness
8.8
Comfort
8.7
Location
8.7
Services
8.8
Staff
8.7
Cleanliness
9.4
Comfort
8.8
Facilities
9.0
Location
9.4
Overall
9.0
Cleanliness
10.0
Comfort
9.3
Location
10.0
Services
9.6
Staff
10.0

Excellent 8.0
Pros: The location is convenient as we went to the casinos The pricing was also good basically half of Golden Nugget or Lauberge amd just 5 minutes away
Cons: The pillows were very very flat which made our night a bit uncomfortable and the customer service was slow we had to wait for a couple of minutes just to get checked out
Poor 1.0
Cons: This hotel canceled my reservation due to poor communication. Once I able to check in I was told I would only be able to stay one night instead of two ( which I booked two nights). I was told it was nothing that they could do because their rooms were in the negative. It gets better, my card was authorized for two nights.. and I was told it would fall off within 3-5 days. This was my wedding weekend and they didn't do anything to accommodate me, so I had no where to stay for the night of my wedding. Once we got into the room it had a very strong mildew smell as if the room was previously wet. Once I got in the bed, I noticed brown marks on the white comforter.. Called the front desk to inform them, they told us to put the comforter out in the hall and we had to go to the front desk to get another. This staff wasn't accommodating and they weren't hospitable.. I didn't feel welcome at all. I will never stay at or recommend this hotel to anyone, this room was over $200 per night, wasn't worth it at all.
Okay 4.0
Pros: The rooms were clean
Cons: On the website it stated a continental breakfast and a pool... but they didn’t state that both of those things were unavailable due to COVID, until check in...if the amenities aren’t available, customers should pay less for the rooms...
Excellent 9.0
Pros: Location was convenient , we were celebrating our 40 Anniversary
Cons: The room was nice until we went into the bathroom to find that the customer before us had left behind his dirty socks. We did let 2 different ladies know and both of them gave us an I don’t care attitude. Especially because of everything (COVID-19)
Good 7.0
Pros: Everything else was great. Front desk person was very friendly.
Cons: Hallways and elevator temperatures were too warm. Luckily room AC was great.
Excellent 8.0
Pros: It was ok
Cons: Tub drain wouldn’t start open; shower head with build up and low pressure; although “cleaned for covid,” I took a Clorox wipe and scrubbed MANY parts (Back of door with stains, bench was NASTY, bathroom wall filthy). Staff asleep at che
Excellent 9.0
Pros: Very clean. Nice rooms.
Excellent 10.0
Pros: Indoor pool
Excellent 10.0
Pros: Absolutely wonderful stay! Would definitely stay here again.
Excellent 10.0
Pros: How clean the room was
Cons: No
Excellent 10.0
Pros: Shuttle was convenient. Staff was great and breakfast was great
Excellent 10.0
Pros: Location and the shuttle availability (the shuttle driver is such a joy).
Cons: NA
Excellent 10.0
Pros: They are 5 minutes from the casinos and even provide an evening shuttle until 3am.
Cons: Breakfast ends at 1030....but if you did the night right, it is hard to be up that early...great waffles.
Hampton Inn Lake Charles - Lake Charles
Rated no. 5
8.8
Excellent 8.8
Based on 112 reviews
Details
Reviews

Cleanliness
9.0
Comfort
9.0
Facilities
10.0
Location
9.3
Overall
10.0
Overall 8.7 Excellent
Based on 197 reviews
Cleanliness
9.0
Comfort
9.0
Facilities
10.0
Location
9.3
Overall
10.0
Cleanliness
8.9
Comfort
9.0
Location
9.4
Services
9.1
Staff
8.8
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.1
Comfort
9.1
Location
9.4
Services
8.9
Staff
9.2
Cleanliness
9.1
Comfort
9.2
Location
9.4
Services
8.6
Staff
9.3
Cleanliness
8.6
Comfort
8.6
Location
8.8
Services
8.0
Staff
9.2
Cleanliness
9.0
Comfort
9.4
Location
9.2
Services
8.8
Staff
9.0

Okay 5.0
Pros: Very nice, clean and the staff was very friendly.
Cons: The air conditioner in our room was broken, but the man that was working came down and looked at it when we asked him to. He also gave us a discount on the room because of that.
Excellent 8.0
Pros: Location
Cons: Kitchen close
Good 7.0
Pros: The bed.
Cons: The bathroom sink nozzle you hardly get any water out. We didn’t have keys for our room as the machine was broken. Staff was very helpful In Opening our door every time.
Good 7.0
Cons: There were no options for breakfast and after we arrived they explained that due to the unfortunate events there will be no breakfast. I thought that was false advertising and it should have been noted on the website. I was disappointed because I always stay where there is available breakfast.
Good 7.0
Pros: I like that the room was easy to enter it was clean and great location
Cons: I wish the breakfast was open
Okay 4.0
Pros: The property was nice. But the workers were so rude.
Cons: The workers were so rude. Like I felt very uncomfortable asking for anything or buying stuff. I won’t ever stay here again. I will tell my friends about how rude.
Good 6.0
Pros: Decent room size
Cons: Bathroom door didn’t close, bed box spring made noise when turning, no Every day room service /clean up (due to covid), fresh towels only upon request, had to get them myself
Poor 1.0
Cons: Room wasn’t clean. Staff were rude. Will not be staying here again.
Mediocre 3.0
Pros: Location right next to the casinos
Cons: My bed sheets was not changed
Excellent 10.0
Pros: So clean, so nice!!!!!
Good 7.0
Pros: The decor and atmosphere. The beds were also great.
Cons: 2 of our rooms had a mildew smell. But they changed us into new rooms.
Good 7.0
Pros: Very friendly staff.
Cons: Awful location: and the AC made noise! Had to be fixed
Excellent 10.0
Pros: Staff was friendly and helpful.
Excellent 8.0
Pros: Location - close to Casinos. Fridge and microwave in the room.
Cons: Room was small. False pillows on the bed. Room service and luggage carts were not offered at check-in by staff.
Excellent 10.0
Pros: Location /staff
Cons: No
Good 6.0
Pros: Location
Cons: Our rooms were not clean and had ants
Excellent 9.0
Pros: Modern styling
Cons: No
Excellent 10.0
Pros: This Hotel is perfect. Stayed April 18. It is brand new, clean, convenient and had a very pleasant front desk attendant on duty when I checked in. Trust this review, I usually don't leave them.
Excellent 10.0
Pros: The hotel and staff were excellent. It far exceeded my expectations. It was an overnight stay but I would definitely return if in the area again.
Excellent 8.0
Pros: The rooms
Cons: No
Excellent 10.0
Pros: Proximity to casino. New, clean rooms and friendly staff.
Cons: No.
Excellent 10.0
Pros: Close to casino
Cons: No
Good 7.0
Pros: We really enjoyed the internet tv access for our young children as we got them settled for the evening. King bed had wonderful bedding and the walk in modern shower was pleasant to use with great water pressure.
Cons: Stayed on a Mon night. Overhead the check in of another & the clerk was chatty. I check in with my kids 4 and under and she was rude when asked time for breakfast. She said it wasn't complimentary and I said I knew. Rude also for rollaway bed question
Okay 5.0
Pros: Nice and clean.
Cons: The staff was rude and would not sell food when it was right out in the open for folks to buy. When questioned they were not willing to make multiple gues happy.
Courtyard by Marriott Lake Charles - Lake Charles
Rated no. 6
8.7
Excellent 8.7
Based on 197 reviews
Details
Reviews

Cleanliness
8.7
Comfort
8.9
Facilities
8.0
Location
8.7
Overall
7.6
Overall 8.6 Excellent
Based on 560 reviews
Cleanliness
8.7
Comfort
8.9
Facilities
8.0
Location
8.7
Overall
7.6
Cleanliness
10.0
Comfort
8.0
Facilities
6.0
Location
10.0
Overall
8.0
Cleanliness
8.8
Comfort
8.9
Location
9.0
Services
8.8
Staff
9.2
Cleanliness
8.0
Location
4.0
Overall
5.0
Staff
2.0
Value for money
6.0
Cleanliness
8.8
Comfort
9.0
Location
8.6
Services
8.9
Staff
9.0
Cleanliness
8.2
Comfort
8.7
Location
8.3
Services
8.1
Staff
8.8
Cleanliness
8.7
Comfort
8.9
Facilities
10.0
Location
8.4
Overall
10.0
Cleanliness
8.6
Comfort
8.8
Location
8.5
Services
8.5
Staff
8.7

Good 7.0
Pros: Nicest hotel staff I have ever experienced! Above and beyond!
Cons: It was just expensive for what it was, due to the previous year’s hurricane damage. It was extensive, and they are doing the best they can. Just hard to swallow $200/ night for Best Western.
Excellent 10.0
Cons: Price was a bit more than other motels in the area.
Excellent 10.0
Pros: Mrs. Dorothy at the front desk was amazing!!! She was courteous, fast and genuinely seemed like she enjoyed talking to the guests.
Cons: Nothing
Okay 4.0
Pros: Staff was friendly
Cons: Not very clean
Excellent 9.0
Pros: Good customer service from front desk personnel
Cons: DID not like the bag breakfast.
Okay 5.0
Pros: Very nice and updated room . Room was spacious. Hotel and town had no water due to ice storm. We were there working for two days with no shower. To flush the toilets we had to take our room trash cans to the pool for water. A discount should be applied.
Mediocre 2.0
Pros: It was not too far from the Golden Nugget.
Cons: Lots!! The area was rundown. The room was Over-Priced. No tv, no phone in the room. The bed was uncomfortable, no toiletries not even curtains on the window only brown paper and tape. Would not ever stay again!!
Excellent 10.0
Pros: Room was very clean and comfortable
Poor 1.0
Pros: The people were nice
Cons: They had bed bugs in the room I stayed at. And one bite me and my kids i was not happy with it at all smh
Good 7.0
Pros: Location to our event was great
Cons: Most of the staff members were great. You had 1 staff member that was not nice, her tone was very rude. Also due to the COVID, housekeeping was not cleaning rooms during the 2 night stay. Dirty towels left outside rooms or taken to front desk.
Excellent 10.0
Pros: The lighting behind the bed.
Okay 5.2
Mediocre 2.0
Pros: Nothing.
Cons: The room was dirty. It was clear they didn’t vacuum nor wipe down any of the surfaces. The shower head was old and not working well. Build up dirt in many places from not cleanig thoroughly. Sheets were itchy.
Excellent 10.0
Pros: Everything
Cons: No
Excellent 10.0
Pros: The cleanliness and friendliness
Cons: No
Excellent 10.0
Pros: Room was great. Extremely clean! The front desk employee was the best! Helpful. Caring. Welcoming. And more I would love for her boss to know what a great employee they have.
Cons: Nothing
Excellent 10.0
Pros: Great staff and accommodations.
Cons: Not really. Overall a good experience!
Excellent 10.0
Pros: Indoor pool and friendly front desk clerk that checked us in.
Excellent 10.0
Pros: Great breakfast and it was quiet at night. Towel rack broke & they fixed it really fast. Also liked the indoor pool.
Cons: No. They were great!
Excellent 10.0
Pros: Everything
Cons: The restroom by the pool was dirty
Okay 4.0
Cons: The room was dirty! The doors, headboard, tv were dirty. Handprints and smears of dirtiness were extremely obvious. Never expected something like this.
Okay 4.0
Pros: Location to casino
Cons: The check-in staff was not prepared, couldnt answer questions and seemed puzzled about which rooms were available. We couldn't check in until 4:45 pm, once we got into the room there was a long hair on the side of the shower. I wish I could get my $ back
Excellent 8.0
Pros:  the guy at front desk was very pleasant. I got upset about a situation while trying to check in and had pretty much made up my mind I wouldn't be returning. But he came on and started his shift and quickly recognized I was a regular and fixed it.
Cons: Some off the staff was not so friendly.
Good 7.0
Pros: The lobby area
Cons: The sheets were not clean, it was so late we didn't bother asking to change. The staff was very accommodating and helpful
Good 7.0
Pros: The staff was very friendly,the lobby was nice.
Cons: Being that this was new hotel I was surprise to find out that the toilet wasn't working well. I called front desk and she handed me a plunger. Smh. Also the breakfast was very poor.
Good 6.0
Pros: New, and staff.
Cons: Knob missing in shower divertor. Also tv was very erratic because of direct tv and a rain storm...
Best Western PLUS Prien Lake Inn & Suites - Lake Charles
Rated no. 7
8.6
Excellent 8.6
Based on 560 reviews
Details
Reviews

Cleanliness
8.4
Comfort
8.5
Facilities
8.5
Location
8.8
Overall
8.3
Overall 8.1 Excellent
Based on 1,627 reviews
Cleanliness
8.4
Comfort
8.5
Facilities
8.5
Location
8.8
Overall
8.3
Cleanliness
6.0
Comfort
8.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
8.0
Comfort
8.6
Facilities
8.0
Location
7.3
Overall
8.0
Cleanliness
8.4
Comfort
8.4
Location
8.8
Services
8.3
Staff
8.5
Cleanliness
8.2
Comfort
8.5
Facilities
8.0
Location
8.2
Overall
8.2
Cleanliness
8.2
Comfort
7.1
Facilities
8.0
Location
8.2
Overall
7.1
Cleanliness
8.4
Comfort
8.5
Location
8.7
Services
8.4
Staff
8.6
Cleanliness
8.5
Comfort
8.7
Facilities
9.3
Location
9.0
Overall
10.0
Cleanliness
8.6
Comfort
8.6
Facilities
9.5
Location
8.7
Overall
9.1
Cleanliness
8.6
Comfort
8.7
Location
8.9
Services
8.6
Staff
8.6

Good 6.0
Pros: The pool was pretty and the staff was friendly.
Cons: It was too cold in our room and we couldn’t change the temperature. There only seemed to be 2 elavators working. The cleaning staff knocked on our door an hour before checkout. They were going down the hall doing that to everyone. That’s not a way to treat your guests, especially when they paid $265 a night.
Excellent 10.0
Pros: It's an excellent place around Lake Charles, Louisiana
Excellent 10.0
Pros: Good breakfast at Southern’s, all personnel encountered were very professional and friendly. Rooms very nice, large and comfortable.
Cons: Checkin could have taken less time. Waited 45 minutes in line.
Excellent 10.0
Pros: The property was more than we expected. There were so many restaurants and shops within the resort. The grounds were immaculate. Our room had everything we needed and the bed was comfortable.
Cons: We checked in around 9pm and were told restaurants were open until 1am. Only 1 was open after 10 so we went in 2 and sat down to eat around 930 only to be told they were closing. We ended up eating at Asia and it was delicious!
Good 6.0
Cons: Broken A/C had to change rooms
Good 7.0
Pros: It was close to a lot of stores and restaurants and I loved the pool. The waitress at the pool was great.
Cons: I didn’t like that housekeeping wasn’t running so our room didn’t get cleaned and we had to call for towels the next day.
Good 6.0
Pros: I love the casino atmosphere and the fact that it’s in Lake Charles
Cons: We were there for 3 nights and I had to call on the 2nd day and request clean towels and wash cloths and have them empty our small trash cans. But with that being said I understand the short staff situation during the Pandemic.
Excellent 10.0
Pros: We enjoy the hotel stay and all that it offers. We will come back and visit again in the future.
Excellent 9.0
Pros: Price
Cons: Lengthy check-in line. Line moved slowly, stood in line ~15 mins.
Excellent 10.0
Okay 5.0
Pros: The staff was nice and checkin was fast. I would recommend the hotel because of the casino and if they¿re just looking for a bed for the night.
Cons: When I walked in the room, it smelled like someone had smoked lots of weed. Mirrors were really dirty and the carpet didn¿t look vacuumed. I was too tired to ask for another room. If someone is looking for a 3-star+ room, absolutely not it.
Excellent 10.0
Pros: Very clean
Cons: Coffeemaker did not work, rooms around were loud, doors slamming did not sleep much could here the conversation from next door when they came in at 3:00 am. It was like they were in our room talking. For what we paid for the night not worth it.
Mediocre 3.0
Pros: Hotel was close to a shopping center.
Cons: Hotel couldn¿t find reservations when we got there
Excellent 10.0
Pros: Room and restaurants
Cons: Drinks in Casino stopped at 11 PM.
Good 6.0
Pros: I like staying in the same hotel where there is a casino... Staying in sight is SO much more convenient.
Cons: The hotel rooms and decor are tired. The carpets all around the hotel seemed over used. I KNOW the area is still recovering from 2 hurricanes that came through as well as limitations because of Covid-19, but great hotels recover faster than this.
Excellent 9.0
Cons: Bell boy was careless and dropped out Xbox that was in a backpack.
Excellent 10.0
Pros: The lobby and friendly people who helped with check in and check out.
Cons: The room is outdated. The best part about the room was the bathroom.
Poor 1.0
Pros: Location
Cons: Did not enjoy the discrimination for two days!
Poor 1.0
Pros: the pool, but did not like that children had to get out at 8 with nothing else to do while other family members got to use the casino all night.
Cons: worst hotel experience I booked a non smoking room was not given that walls are paper thin could hear all of neighbors interactions pool bars do not serve guest only waitresses and it took 2 hrs to get 1 of the 4 to serve kids have to be out by 8
Excellent 8.0
Pros: Casino
Cons: I was charged a room deposit and spa fee on top of your price. Not happy about that.
Excellent 9.0
Pros: Friendly staff and the pool. The initial room was smoking. I called the front desk and they quickly sent a bellman up and gave us a new room. That's great customer service!
Mediocre 3.0
Pros: Swimming pool
Cons: Service, service, and service. First of all, the waiting for check in is long, and front desk was not friendly at all. Secondly, the house keeper was very rude and loud when they knock the door. NEVER go there again and won’t recommend to others
Good 7.0
Pros: Location
Cons: No microwave or refrigerator
Excellent 10.0
Pros: The pool area was very nice and the room was clean and comfortable.
Cons: The price per night was not worth it, we have stayed in other places they were better. I think its because of covid
Excellent 9.0
Pros: Attractive inside and outside.
Cons: no
Okay 5.0
Pros: Nice location
Cons: Not too impressed this time. Not as clean and nice as previous visits. The younger staff members aren’t super helpful or nice, but that just seems to be the case anywhere you go. Was looking forward to their awesome seafood buffet but it was BBQ in
Excellent 10.0
Pros: Excellent choices for on site restaurants; lazy river with in water bar is as good as it gets
Cons: The visual decor/color pallet of the hotel rooms felt a bit dated, but not to the point of detouring me from returning
Okay 4.0
Cons: I paid too much for this hotel. It was not what I expected. I will never stay at this hotel again.
Good 7.0
Pros: Room was clean
Cons: Hallways are very loud at all hours of the night.
Okay 5.0
Pros: Restaurants & proximity to concert venue
Cons: room was not clean. There were handprints on the bathroom wall. Tub was dirty. The floor wasn't vacuumed. Pillows had blood stain.. We had to call for a broken tv. We asked 2 housekeepers in the hall to clean & at front desk. No one cleaned. Upsetting
Mediocre 3.0
Pros: The customer service was pretty good. Every problem I encountered was immediately resolved.
Cons: The room was filthy. There was pee, blood, and other substances in the beds. I had to have every layer of the bed changed. There was also a man following me around the casino to where I had to have security walk me to my room to feel safe.
Poor 1.0
Pros: NOTHING
Cons: IT TOOK FOREVER TO BRING TOWELS! WHO IS A TABLES GAME SUPERVISOR IS A RUDE GRUMPY OLD MAN! ASIA RESTAURANT ISNT ACCOMMODATING OF SPECIAL REQUESTS AND COULDNT CARE LESS ABOUT THEIR CUSTOMERS.
Poor 1.0
Cons: From my check in to my check out....I must say this was my worst hotel stay!!!
Poor 1.0
Cons: Smells bad and AC did not work, they said we would get a refund after arguing about the situation
Good 7.7
Pros: The layout, pool area and the shops! Friendly staff
Cons: The pillows, too hard! The rooms were not very soundproof. Could hear everyone around you! Shower faucet was broke.
Mediocre 2.0
Cons: Booked through Kayak. When I got to the hotel, was told they couldn't find my reservation. I gave them my ID, my CC, and left my luggage with the desk with the understanding that they would put my bags in my room and have a room key waiting for me when I got to the desk later. When I did get to the desk later, my bags were still at the front desk. They had found my reservation, but said that since I booked through a third party, they wanted to charge another $50 on my card. They said it was refundable, but after everything I had been through I wasn't so sure. Will not be booking through Kayak or staying at LDL any more.
Good 7.4
Pros: Restaurants on site. Room was clean. Entertainment readily available. Great rate.
Cons: Room not r day upon arrival. Two hour wait to check in. Food was okay.
Good 6.0
Pros: Location
Cons: Room wasn't ready at 5:30 when check-in was at 4. Waited a long while to get another room. Usually hotel upgrade you if not ready by time specified. Was suppose to have fridge but did get one. Was suppose to have shower tub but only got shower. Water was cold in shower. Toilet had trouble flushing.
Excellent 8.0
Pros: The hotel was very nice
Excellent 9.7
Pros: Very relaxing and comfortable.
Excellent 9.4
Pros: We loved the pool area.
Good 6.0
Pros: To expensive for what you get...no microwaves....no refrigerator...poor security...loud parties in rooms...no response by desk...restaurants perfect....slots too tight....no real variety in types of games. Regular old fashioned boring slots...need more give aways and lively as sudden activities...like vegas
Excellent 9.7
Pros: Bed was nice and comfortable. Room was clean. My dinner at the restaurant Asia was delicious. Comfortable seating in the lobby near gas fireplaces and a coffee shop nearby. The only personnel I dealt with were the check-in people and they were friendly. It was too cold during my stay to look into any of their outdoor facilities/entertainment. The price was great during my stay, it was cheaper than many of the other hotels in the area. Though it can get very expensive at certain times of the year.
Cons: No hooks or racks in the bathroom to hang towels/washrags. No mini-fridge included. While they offer free internet, it is slow. They offer faster internet but you have to pay extra for it each day you want to use it.
Good 6.2
Pros: The location was good.
Cons: They wanted 3x the daily rate for the next nights stay.
Excellent 8.5
Pros: Location, price, mostly comfortable, friendly atmosphere. Got 2 queen beds instead of the king that we had requested, but not a major problem. Room starting to show signs of wear, mostly in bathroom, but overall was clean. (Cleanliness is the thing with me!)
Cons: Major carp of mine (ever since they started using it) is the way the beds in hotels are made up: the coverlet between 2 sheets. The coverlet doesn't come up to my shoulders, and all three pieces seem to be cemented in place so that I can't pull them higher (I have tried!), leaving me with cold shoulders or cramped feet and legs when I try to burrow further down the bed. What is with this system? It's the reason I will not give an excellent rating for comfort to any hotel that uses it.
Okay 5.4
Pros: This place is normally an amazing place to stay, but I was dissapointed when we didn't get the room we reserved.
Cons: I reserved a room with 2 queen beds, for my girlfriend and i to go on a couples date with another couple for st party's. We get to the hotel to find out they don't have the room we booked and said all they had was a room with 1king bed. Therefore there wasn't room for us to sleep 1 couple got the king bed, the other had to sleep on a couch which is ridiculous
Excellent 9.1
Pros: All amenities are inside hotel; resauraunts, casino, and shops.
Cons: Parking at the check in desk was a little odd, nowhere for guests that are checking in to leave there vehicles while checking in other than Valet parking.....
Good 7.0
Cons: Room never cooled off
L'auberge Casino Resort Lake Charles - Lake Charles
Rated no. 8
8.1
Excellent 8.1
Based on 1,627 reviews
Details
Reviews

Cleanliness
8.3
Comfort
8.3
Facilities
9.0
Food
10.0
Location
8.7
Overall 8.1 Excellent
Based on 303 reviews
Cleanliness
8.3
Comfort
8.3
Facilities
9.0
Food
10.0
Location
8.7
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.0
Comfort
8.1
Location
8.5
Services
8.0
Staff
8.5
Cleanliness
9.3
Comfort
8.0
Facilities
8.6
Food
10.0
Location
8.6
Cleanliness
8.5
Comfort
8.4
Location
8.8
Services
8.3
Staff
8.8
Cleanliness
8.6
Comfort
8.5
Location
9.4
Services
8.2
Staff
8.3
Cleanliness
8.0
Comfort
7.9
Location
8.2
Services
8.2
Staff
7.8
Cleanliness
8.9
Comfort
8.9
Location
9.1
Services
8.9
Staff
8.8

Good 7.0
Pros: Breakfast was ok, not enough variety & seating.
Cons: Make sure the milk is fresh daily.
Okay 5.0
Pros: We had to get a room at last minute
Cons: Fridge in our room didn’t work all our food spoiled that was in fridge.. I asked for a bathtub and seemed to be ignored.
Excellent 10.0
Pros: The cleanliness and comfort of the room. I love the layout of my suite. Very happy with my room.
Excellent 10.0
Pros: The bathroom!!! So cute in a room on its own.. oh & the bed SUPER comfy...
Cons: There's nothing to not like... my sister fell in love with the room.
Excellent 10.0
Pros: I hope that the over priced hotel rooms in Lake Charles and surrounding area will end soon. This hotel was at the level I expect to see at this price range.
Cons: No issues. The hotel was very nice.
Excellent 8.0
Pros: Clean. Bed comfortable. Room configuration odd. Toilet in a separate nook.
Excellent 10.0
Pros: It was clean
Cons: nothing
Poor 1.0
Pros: The clerk was nice
Cons: We booked 2 king suites. Upon checkin, we were told they had no more king suites and were given queen suites instead. The design of the rooms was weird. Toilet room with a closet next door and next to that was a shower room. The beds and couches were firm
Okay 5.0
Pros: It was very close to where I attended a funeral. And there were alot of restaurants and stores to eat and shop in the area.
Cons: I'm pretty sure one of the younger employees was taking a nap in the room before we checked in. When we went to unlock the door, the chain was on. We went and found a housekeeper, then the young man came out after about 10 minutes of knocking.
Excellent 10.0
Pros: The separated bathroom
Excellent 10.0
Pros: A couple of minor issues in the room, for instance there was no caffeinated in room coffee.
Cons: While they did actually have breakfast, which seldom happens these days, it was terrible.
Excellent 9.0
Pros: Guest services in this pandemic
Cons: Nope
Poor 1.0
Pros: Nothing!
Cons: They did not have the room available and they said I have to wait till 10 PM to check in due to employees not showing up and the manager was cleaning the room herself?? No excuse!! so, I left across the street and paid cash for a hotel name Hampton Inn.
Okay 5.0
Pros: The room was nice and clean.
Cons: Check in was at 3. On arrival, was told by front staff check in was at 4 and no rooms were ready? Upon checking in one staff was balancing receipts and person checking me was speaking to her instead of me. No courtesy, no smile. Bad customer service.
Okay 5.0
Pros: Location
Cons: The hotel is not a 3 star hotel
Okay 5.0
Cons: The A/C rattled like it was about to fall apart every 15 to 20 mins. Horrible night sleep.
Excellent 10.0
Pros: Great bed, large room, friendly staff, excellent breakfast setup. The real standout was the staff and bed. The breakfast was kept well stocked by a very efficient woman, thanks so much!
Cons: Nothing
Okay 5.0
Cons: The room was not clean. When I went to use the bathroom the was stuff in the floor knfeon of the toilet. I had to clean the floor. And the whole floor was dirty. They light didnt work. And the ice machine didnt work.
Excellent 10.0
Pros: Room amenities. Location.
Cons: Appeared housekeeping had not thoroughly mopped bathroom floor. Had to ask for this.
Excellent 10.0
Pros: Everything was great
Cons: Nothing at all
Okay 5.0
Pros: Location and night staff
Cons: Parking, Breakfast, Room
Mediocre 3.0
Pros: Friendly staff
Cons: AC in room stopped working in middle of the night. Poor breakfast, hard boiled eggs floating in yellow water, no lids for cups
Excellent 9.0
Pros: Hotel was clean and the staff friendly.
Cons: The room had some unrepaired damage. Door handle missing one lamp switch broken.
Good 6.0
Pros: Location and microwave and refrigerator in room
Okay 4.0
Cons: The furniture was very stained and dirty looking. The chair was very worn. The chairs stuffing was exposed. I was vwet dissatisfied.
Okay 4.0
Cons: Stayed here last year, and it was great. This year it was incredibly dirty and run down. Terrible management. Wouldn't stay again.
Excellent 10.0
Excellent 10.0
Pros: The staff was very friendly and our room was amazing!!!! Very clean!!
Cons: There could've been a little more food at breakfast.
Good 6.6
Pros: staff was courteous and professional
Cons: It took around 10-12 minutes for the water.to.get hot. Not a good thing when you are standing there freezing waiting and.wondering if it.is worth it.
SpringHill Suites by Marriott Lake Charles - Lake Charles
Rated no. 9
8.1
Excellent 8.1
Based on 303 reviews
Details
Reviews

Cleanliness
8.1
Comfort
8.2
Facilities
7.3
Location
8.8
Overall
6.6
Overall 7.9 Good
Based on 605 reviews
Cleanliness
8.1
Comfort
8.2
Facilities
7.3
Location
8.8
Overall
6.6
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
7.9
Comfort
8.1
Location
8.7
Services
7.7
Staff
8.2
Cleanliness
8.0
Comfort
8.0
Facilities
6.0
Location
6.0
Overall
6.0
Cleanliness
8.0
Comfort
8.2
Location
8.8
Services
8.0
Staff
8.4
Cleanliness
8.1
Comfort
8.4
Location
8.8
Services
8.2
Staff
8.9
Cleanliness
8.8
Comfort
8.5
Facilities
6.0
Location
9.0
Overall
4.0
Cleanliness
8.5
Comfort
8.2
Location
8.6
Services
7.9
Staff
8.3

Excellent 9.0
Pros: The breakfast is always wonderful, I do like their check out is at 12 not 11 but theyvwa
Excellent 8.0
Pros: No breakfast due to the covid 19 precautions.
Cons: No problems.
Excellent 10.0
Pros: No breakfast due to conrona virse
Cons: n/a
Okay 4.0
Cons: Fridge not working
Excellent 9.0
Pros: The swimming pool and the staff is very nice. Our room was clean and comfortable.
Cons: That you couldn't get any breakfast.
Good 6.0
Pros: Location
Cons: Asked for 30 minutes extended check out, arrived at 11 pm day before, and was told no ma'am, in a very condescending way. Booked room was a king with sofa and sitting area. Upon arrival was given king bed only. Basically told take it or leave it.
Excellent 8.0
Pros: Clean environment
Cons: No
Okay 5.0
Pros: Location close to the casinos.
Cons: The rest room was not very clean. We only had one roll of toilet paper And no hooks for the towels.
Good 6.0
Pros: Location
Cons: They seem to have low standards for cleanliness.
Mediocre 2.0
Pros: Location
Cons: Bedsheets had stains on them, wires were hanging out of the A/C unit, tub was filthy, no one answers the front desk phone, room was warm even with A/C set to its lowest temperature
Excellent 8.0
Pros: Desk clerk was amazing and very friendly
Cons: Hotel listed having a hot tub, there was not one. VERY user about that
Okay 4.0
Pros: It was close to the casinos
Cons: We had issues about the air conditioning. It wasn't blowing that cold. The employee came in, unplugged it and said she was calling maintenance who never showed up that night nor the next day. I have stayed here numerous times and never this bad.
Mediocre 2.0
Cons: There were at least 4 dogs staying in the hotel during our two day visit. The place smelled like wet dog. The walls were so thin we could hear everything in the hall and rooms around ours. The floors felt dirty, we had to keep our shoes on at all times.
Okay 5.0
Pros: The hotel is located in a area with easy freeway access and good places to eat out.
Cons: We noticed the hallways were not vacuumed and the room should have been cleaned better. The person that cleaned out room the day we checked in was terminated that same day. The Front desk made an error on our bill but corrected once presented to them.
Excellent 10.0
Pros: Hotel very nice and the staff was extremely nice and friendly.
Poor 1.0
Pros: Only the location.
Cons: Got there eat 3:30 when checkin was at 3. I was told they needed another hour because my room was not clean. This was upsetting because I had just driven 3 hours.The hotel room was dirty and the bathroom was even worse. I will NEVER stay here again!!!
Excellent 8.0
Cons: Barking dog all night
Excellent 8.0
Pros: Breakfast was good. Clean room.
Cons: Shower in morning never got hot, warm at best. Hotel was a little bit further away from casinos then I thought. No shuttle,Lyft or cab or self drive away.
Excellent 8.0
Pros: Location and comfort
Cons: Door did not secure easily
Excellent 9.0
Pros: Cleanliness of the entire hotel.
Cons: Breakfast was cold, but had a great variety of foods.
Excellent 10.0
Pros: Staff was nice and very helpful !! Beds were reall comfy and breakfast was terrific.
Cons: All was good !!
Excellent 10.0
Pros: Most comfortable bed ever!!
Excellent 10.0
Pros: Very clean room and friendly staff
Cons: No smoking allowed in rooms
Excellent 9.0
Pros: Great location. Not to far from casinos.
Cons: If not careful one could miss the entrance
Okay 4.0
Pros: Location
Cons: Noisy.
Good 6.0
Pros: Laundry facility , gym
Cons: Terrible wifi
Poor 1.0
Pros: THE PERSON WORKING FRONT COUNTER WAS SLEEPING ON COUCH WITH A HOODIE OVER HIS HEAD LOOKED LIKE A VAGRANT
Cons: CHECKED IN AND WENT TO ROOM, WALKED IN ON PEOPLE ALREADY IN ROOM. TRIED TO FORCE ME TO TAKE SINGLE BED ROOM BUT REFUSED, THEY FOUND ANOTHER RM AFTER A LONG FIGHT. 2ND DAY CAME IN LATE 9:30, BATH RM NOT CLEANED, NO CLEAN TOWELS. ASKED & DIDN'T HAVE.
Mediocre 3.0
Pros: Quiet room, decent location.
Cons: Sheer curtain on window was broken, fire alarm dangling from ceiling above bed. Went to breakfast around 8:30 a.m.; items such as coffee creamer, plates and cups were not restocked despite a parade of staffers passing by in and out of kitchen.
Okay 5.0
Pros: Location & pet friendly
Cons: Broken shower
Excellent 10.0
Pros: Hotel was clean, room was large, beds were super comfortable, was convenient to activities, restaurants and stores. The staff was friendly, helpful and informative. Wonderful hotel.
Mediocre 3.0
Pros: Location and that the hotel was relatively new. We have never stayed at a La Quinta hotel before and thought we would give it a try. The hotel was clean and modern along with out room. The AC worked good, bed was comfortable and the LCD TV was great.
Cons: Door sticking to our room. Mold in shower, especially around the grab bar. Coffeemaker was full of water and had mold floating on top. The side back splashes in the bathroom sink area were separating from the top. No Tissues, even after asking for som
Poor 1.0
Pros: Location
Cons: We reported problems without resolution from the staff. Then requested to speak with manager 3 different times with promise of call back. Never contacted for followup. Worst stay at a hotel, especially at a La Quinta ever!!!!!!
Mediocre 3.0
Pros: The room was nice.
Cons: The hotel is right next to two crossing train tracks. The trains run several times during the night and woke me up. If the a/c could be set to run all the time, you would never hear the trains, but it couldn't.
Mediocre 3.0
Pros: Nice staff. Nice room.
Cons: Unclean bathroom! mold all over shower. We wiped it with a towel and brought to front desk. This clearly brought us to believe the rest was unclean. Didn't feel safe in this location either. Breakfast area was unclean and only one of every item was left.
Okay 4.0
Pros: I did not really care for this place. There were roaches and bugs all in the room and when I notified the manager he said was that it was normal to have them crawling around because of the weather. The front desk staff was friendly.
Cons: The room that I had reserved was dirty and the dresser drawers were full of trash. The bed linen was stained and it looked like it was never washed. The pool was still under construction and there was not a hot tub like it specified when I booked.

Cleanliness
8.2
Comfort
8.2
Facilities
9.5
Location
8.1
Overall
9.2
Overall 7.9 Good
Based on 252 reviews
Cleanliness
8.2
Comfort
8.2
Facilities
9.5
Location
8.1
Overall
9.2
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.2
Comfort
8.1
Location
8.5
Services
8.1
Staff
8.5
Cleanliness
8.1
Comfort
8.2
Location
8.0
Overall
8.0
Services
8.0
Cleanliness
8.9
Comfort
9.1
Facilities
10.0
Location
8.1
Overall
10.0
Cleanliness
7.8
Comfort
8.0
Facilities
8.0
Location
7.8
Overall
8.0
Cleanliness
8.0
Comfort
8.2
Location
8.0
Services
7.8
Staff
8.0

Mediocre 3.0
Cons: These rates were over priced. The outside of the hotel look modern but the inside was dark, outdated, and smelly. The rooms had a strong mildew smell.
Good 7.0
Pros: The comfort and coziness in the room was great. I liked the suite setup.
Cons: Pool was closed, vending machines out of service , not much. Breakfast options and wish there was 24 hour room service
Good 6.0
Pros: Breakfast was good and quick
Cons: The hotel is over priced for what it is I think they are just taking advantage of the hurricane after math
Excellent 8.0
Poor 1.0
Pros: Nothing
Cons: Smell bad (Mold)
Excellent 10.0
Pros: The bed and hotel were clean!
Cons: The bathroom was clean but needs to be updated. Like the shower was old. But it was doable.
Excellent 10.0
Cons: The pool is closed due to covid
Excellent 10.0
Pros: Centralized location near casinos and restaurants
Cons: No
Excellent 9.0
Pros: The staff were all great. From front desk,housekeepers, bartender, all friendly and very helpful.
Cons: No not particularly.
Excellent 10.0
Pros: Great attitudes and service
Cons: No
Mediocre 2.0
Pros: Location was good, pretty quiet, away from casino traffic.
Cons: Several things; room was not clean, empty beer containers and trash found in room. Pillows smelled like dog. Carpet was wet, dont know if they just cleaned it,but it was inconvenient? Several incidents of being awoken by people partying and banging.
Excellent 10.0
Pros: Clean and very freindly staff
Cons: Due to Covid restrictions, pool was off limits as well as bar, but understandable considering.
Okay 5.0
Cons: NO HOT WATER TO TAKE A SHOWER
Excellent 10.0
Pros: Friendly staff and very clean hotel
Cons: No. Perfect hotel
Excellent 9.0
Pros: The fact that there was a shuttle to the casinos! No need to pay for pricey room on sight.
Okay 4.0
Pros: The location only
Cons: The room was old. There was paint peeling from the tub and shower was filled with soap scum. Floors were filthy
Excellent 10.0
Pros: The rooms were large and love the amenities included
Cons: no
Okay 5.0
Pros: Location
Cons: WiFi wasn’t working
Poor 1.0
Pros: Nothing
Cons: The bathtub was dirty the water did not get hot.
Mediocre 2.0
Pros: Leaving
Cons: Bugs Smell AC humid
Okay 4.0
Pros: Close to shopping
Cons: Yes, was put on 3rd floor which was fine but had people on 4th floor with children that ran and stomped all night long. Called front desk and asked to be moved and was told that she would send security up there. The stomping and running only got worse.
Okay 5.0
Pros: Location
Cons: There were several roaches in the room (alive and dead)
Good 7.0
Pros: Location was good
Cons: Place smelled like must and mold everywhere and some of the staff seemed a few cans short of a six pack.
Excellent 9.0
Pros: Location , clean
Okay 4.0
Pros: Location
Cons: Coffee maker didn’t work. The A/C was dirty and had a mold-mildew smell in the room.
Good 6.0
Pros: The lobby area was nice. Easy check in process
Cons: Our room 333 smelled like mildew. There were clothes and shoes in a closet left by another customer. The person who checked us out was rude.
Mediocre 3.0
Pros: Checking out. I could not wait to get out of the place
Cons: Bugs in lobby, staff, location was sketchy, ran out of pool towels.
Good 6.0
Pros: It was a bit below average for a Holiday Inn.
Cons: It smelled horrible. The bath room needed to remodeled. Literally the view made us laugh. We looked in to people back yards, lots of junk. For $--- night, it should have been MUCH better. We will not be back to this hotel.
Excellent 10.0
Pros: Everything! The entrance, staff, room, space, location. It was comparable to a few 5 stars i’ve Stayed in
Cons: Nothing this time.
Mediocre 2.0
Pros: Plenty of pillows on both beds... they came in handy with the uncomfortable bed.
Cons: Hardest & most uncomfortable bed we ever slept on. Thank God for 2 beds full of pillows...we slept ON them. Staff very rude & unprofessional. Also kept banging on door even after we had a late check-out scheduled.
Good 6.0
Pros: Location. Nice lobby, good food.
Cons: Rooms smell weird and aren't as fresh as front of house.
Good 7.0
Pros: Location was perfect for what I needed
Cons: Restaurant hours could have been better Vending machines did not work Would have liked a free continental breakfast
Mediocre 3.0
Pros: Nothing
Cons: The AC rattled the whole time and I could not sleep
Good 6.0
Pros: Friendly front desk staff. Comfortable bed
Cons: Got into the hotel room late. Went to take a shower after running in a nighttime 5K and found that the shower had not been cleaned. Used soap and shampoo bottles were still on the shelves. Toilet didn't flush and A/C did not work well at all.
Good 7.0
Pros: Location was convenient
Cons: The room had a musty smell.
Mediocre 3.0
Pros: The bed was comfortable.
Good 7.0
Pros: Price, room size and having a bathtub/shower instead of just a shower.
Cons: I'm very allergic to feathers so I asked when I checked in about the pillows. She called someone and found out there are both feather and foam in rooms which is fine. I later found out when I almost had an asthma attack is that the duvet is feather. :(
Good 6.0
Pros: Star average too high
Cons: Fire alarm twice at 4 and 4:30 in the morning
Poor 1.0
Pros: Paid --- dollars and we were told we had to pay for breakfast. Location was great an the room average.
Good 7.0
Pros: Location
Cons: Smell of mold
Poor 1.0
Pros: Location
Cons: It smelled like mold. I got extremely sick and had to check out first thing in the am.
Okay 5.0
Pros: Location & staff
Cons: The room had a bad smell. The A/C was dirty. It must've been moldy because my allergies were killing me when I woke up. The bed wasn't comfortable.
Poor 1.0
Pros: Room was dark damp and had an odor. People were walking outside from nearby residence and seemed unsafe.
Cons: Room was dark damp and had an odor. People were walking outside from nearby residence and seemed unsafe.
Mediocre 3.0
Pros: Clean, nice accommodation.
Cons: Hotel Check In was 3:00. Our room wasn't ready until almost 5:00.
Okay 5.0
Cons: YES I THOUGHT I WAS GOING TO GET A KING BED NON-SMOKING, BUT GOT A QUEEN!
Mediocre 3.0
Pros: Staff was very nice!
Cons: Mold & roaches! The room was very musky in smell and there was mold around the tub & shower walls. We were very surprised by our bad experience.
Mediocre 2.0
Cons: We were given a room with a dirty toilet, moved, and given a second room with a dirty toilet! (Unbelievably, we had been given a room with a dirty toilet our last visit here a few weeks ago!) Also, personal property went missing.
Mediocre 2.0
Pros: Location and free parking
Cons: The toilet was disgusting with dried feces on sides of bowl. A piece of toilet paper was stuffed into peephole from the inside. Room was extremely cold, as the air conditioner had been left at 60 degrees. Dirty room service tray sat by elevator for hours.
Excellent 8.0
Pros: Jerome (I might be misspelling his name) at the restaurant was very nice and friendly. Overall, the hotel was good
Holiday Inn Hotel & Suites Lake Charles South - Lake Charles
Rated no. 11
7.9
Good 7.9
Based on 252 reviews
Details
Reviews

Cleanliness
8.4
Comfort
8.4
Facilities
8.0
Location
8.3
Overall
7.5
Overall 7.8 Good
Based on 238 reviews
Cleanliness
8.4
Comfort
8.4
Facilities
8.0
Location
8.3
Overall
7.5
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.1
Comfort
8.3
Location
8.2
Services
7.9
Staff
8.9
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.4
Comfort
8.3
Location
8.2
Services
8.4
Staff
8.9
Cleanliness
8.9
Comfort
8.8
Location
9.1
Services
8.6
Staff
9.4
Cleanliness
8.4
Comfort
8.2
Facilities
4.0
Location
7.9
Overall
5.0
Cleanliness
7.5
Comfort
7.7
Location
8.0
Services
7.2
Staff
8.0

Excellent 8.0
Pros: Location
Cons: Bed could be better quality
Okay 5.0
Pros: It was in walking distance to all food places.
Cons: the air conditioner had the carpet wet and when I asked for coffee bc my pot wouldn't work the manager wanted to come into my room and wgen I declined she was asking questions about why and wanting to know how old my child was.
Excellent 8.0
Pros: Wasn’t any, didn’t receive advance notice it wouldn’t be served.
Excellent 10.0
Pros: The courtesy of all the staff, made me feel like they were there only for me.
Cons: I didn't like leaving, I want to stay forever.
Excellent 10.0
Pros: Friendly staff
Cons: The air conditioner in room 116 is leaking and the carpet was wet. I stepped in the wet carpet and my socks got wet. I only had one pair of socks with me at the time
Poor 1.0
Pros: Absolutely nothing !!
Cons: The GM was very rude and sent the cleaning lady to question me if I had a room and what number. No coffee
Excellent 8.0
Pros: The room was absolutely clean. I work for a Hampton inn so me and a friend who also works with me looked for everything in that room, we found nothing
Cons: I rented a double queen room and asked for a rollaway bed because my 2 teenaged son's were not happy about sharing a bed, I was told the double rooms were not aloud to have them. That's not the front desk fault that's the hotels but some exceptions should be made with situation's to accommodate the guest needs.
Excellent 10.0
Pros: COVID. No breakfast
Good 6.0
Pros: Everything
Cons: know
Poor 1.0
Cons: The staff was not polite. we were told upon check-in that breakfast would be served in the morning, and then it was not available We would have not stayed the second night if we were able to figure out how. Were told no to fresh linens and trash reoved
Excellent 10.0
Pros: The staff were very friendly, ensured that we had everything that we needed, and made our experience very welcoming! The breakfast was delicious! I would definitely return!
Cons: No
Good 6.0
Okay 4.0
Pros: Staff was friendly.
Cons: The room had a musty smell, and the carpet was damp. Not sure if there had been a leak, or they had tried to clean the carpet. Felt a little uneasy leaving our vehicle in parking lot.
Excellent 10.0
Pros: Location and price. Worked for us.
Mediocre 2.0
Pros: Close to mall and casino
Cons: No trash bags in room, close to a shady bar, room were old, different color paint on walls, didn't show my college football team game on tv, didn't give me an extended check out time, etc.
Excellent 10.0
Pros: Breakfast
Excellent 10.0
Pros: Excellent location for McNeese Football games....
Cons: N/A
Excellent 10.0
Pros: Everybody was very friendly
Excellent 10.0
Pros: Hotel was clean and really nice. The staff was accommodating. I love the location and the updated rooms.
Excellent 10.0
Pros: Location was key. I was a block away from my destination and the area was had many restaurants to choose from close by.
Excellent 8.0
Pros: Location was good.
Cons: Hotel felt tired. need some updating. There must be a bar or something near by. Heard roaring car motors until late night. Breakfast was not wonderful so went to McDonalds. Need vending machines for Diet Coke or diet Dr Pepper or some other option.
Excellent 9.0
Pros: Location
Cons: Smell
Okay 5.0
Pros: The upgraded interior looked nice.
Cons: The bathroom exhaust fan was so loud and annoying. There was also an odd odor in my room. I'm not sure if it was from a/c or the carpet. There was also a dead cockroach on the floor in the breakfast dining area.
Okay 5.0
Pros: My room was nice and clean. The breakfast was ok. Staff was really nice.
Cons: There's only one elevator that everyone had (cleaning people and guess) had to use which took forever. In the morning, the hallways smelled like bad stale alcohol breath from people drinking the night before. Check-in area smell bad. Not much parking.
Poor 1.0
Pros: Absolutely nothing
Cons: Parking lot,room smelled like meldow and hair in bathroom sink
Mediocre 3.0
Pros: Lobby nice breakfast was varied
Cons: Items left from precious guests, trash by bed and toothbrush in bathroom on wall hangings
Good 7.0
Pros: The staff were really nice, very hepful.
Cons: I didn't not care for the powered egg, but the rest for the breakfast was great.
Good 7.0
Pros: Clean, comfortable room at a fair rate.
Cons: When arriving in room late night, TV channels did not function. Upon contacting front desk, they were unable to help. After hotel staff came to my room, only then did they tell me they had been having TV troubles with antenna attached to the TV with tape.
Good 7.0
Pros: Super clean.
Cons: Only had one elevator
Good 7.0
Pros: Very spacious, clean rooms
Cons: limited front parking for guests
Mediocre 2.0
Pros: Location
Cons: Place was loud, dirty and very poor management. Will never stay here again!
Good 6.0
Pros: It was average.
Cons: No hot tub.
Good 6.0
Pros: Location
Cons: Breakfast
Okay 4.5
Pros: Facility was clean
Cons: Bed was too firm. Front desk couldn't provide wifi password, said that it changed and only the manager hadit. She was going to be late due to her daughter missing her bus and we were"just going to have to wait". Totally unacceptable response. Breakfast was poor.
Comfort Inn Near Casino - Lake Charles
Rated no. 12
7.8
Good 7.8
Based on 238 reviews
Details
Reviews

Cleanliness
7.5
Comfort
7.5
Facilities
5.0
Location
7.9
Overall
6.0
Overall 7.2 Good
Based on 420 reviews
Cleanliness
7.5
Comfort
7.5
Facilities
5.0
Location
7.9
Overall
6.0
Cleanliness
7.1
Comfort
6.9
Location
7.7
Services
7.1
Staff
7.5
Cleanliness
6.0
Comfort
6.0
Facilities
6.0
Location
6.0
Overall
6.0
Cleanliness
2.0
Comfort
4.0
Facilities
4.0
Location
6.0
Overall
6.0
Cleanliness
7.3
Comfort
7.3
Location
7.6
Services
7.1
Staff
8.0
Cleanliness
8.0
Comfort
8.2
Location
8.6
Services
7.9
Staff
7.9
Cleanliness
7.8
Comfort
7.9
Location
8.2
Services
7.7
Staff
8.2
Cleanliness
7.4
Comfort
7.2
Location
8.0
Services
7.2
Staff
7.2

Excellent 10.0
Pros: Location, Cleanliness, newly remodeled.
Cons: Too much traffic very early morning.
Poor 1.0
Pros: Location
Cons: Everything. The room was filthy and hadn't been properly cleaned in years. Commode, carpet filthy. The hotel had a strong mildew odor that was overpowered by air freshener. Made me sick to my stomach Never again
Excellent 8.0
Pros: The price and good location
Cons: Will be glad when it’s all remodeled It all takes time
Good 6.0
Pros: There was no breakfast and the rooms were not set for the amount I had to pay to stay there
Cons: The prices and not much comfort at all in the beds
Poor 1.0
Pros: Nothing
Cons: Dirty, mold, torn carpets I have pictures.
Okay 5.0
Cons: The smell of wet carpet and toilet issues and when they cleaned out my room for the second night they did not change the covers or sheets
Poor 1.0
Pros: Location
Cons: Other than location,there was not much to like about this hotel.
Poor 1.0
Pros: Nothing other than location
Cons: I'm quite surprised that this hotel is even listed on your site. Outside and inside were awful, from sight to smell was unbeliveable. The hotel should be listed at $--not $---!! We didn't even stay; walked in and walked out. Very disappointed.
Mediocre 2.0
Cons: No breakfast, coffee was cold, there was a smell and found roaches in the room.
Excellent 10.0
Pros: The rooms were clean & the air conditioning worked great. The staff was very friendly & helpful even though the reservations had not shown up in their system yet upon our arrival. it was quiet, very peaceful, & relaxing.
Cons: Only complaint I can even come up with is that there is no ice machine on the second floor... That's about it.
Excellent 8.0
Pros: Breakfast, pool, attendant
Cons: Room smell
Okay 5.0
Pros: Hotel was in a good location and fairly well managed. Rooms were clean although outdated. Overall fine for the money.
Cons: No one available at check in. No elev. Gym not well kept, as tv only had one channel and no remote, no gym towels. Stationary bicycle seat reclined all the way back with no way to adjust. I told management 3 times but not fixed by the end of my stay.
Poor 1.0
Pros: Hotel was Nasty It Stinks Rooms are Dirty burn holes in Blankets ,Room need a good cleaning. Smells like urine I will never stay at another super 8 hotel
Excellent 8.0
Pros: Staff was great. Very clean.
Cons: There was a dog tied to a pole outside our window. He barked until he was moved around 10:15pm.
Okay 5.0
Cons: Carpet maintenance
Excellent 10.0
Pros: Room was great
Cons: Great
Excellent 8.0
Cons: They ran out of eggs and milk at 8:30 on a Saturday morning.
Okay 5.0
Pros: The location. I was 5 minutes from away from all my destinations.
Cons: The hotel had a sign that said that they cleaned their rooms daily. My room was not clean, bed not made, towels replaced, or vacuumed. One young lady that was at the desk was more interested in gossiping than seeing to the guest needs. Others were great
Okay 5.0
Pros: Location
Cons: Everything smell like cigarretes
Good 6.0
Pros: Convenient commute to Chennault Air Park
Cons: Parking
Good 6.0
Pros: Good location. The room was large.
Cons: AC wasn't cold, hair and used soap in tub, hair on sheets and tv remote didn't work. It was late at night after a 4 hour drive. Waited 20 minutes to change rooms. Called back and said I was tired. Don't worry about it. Slept on top of blankets.
Okay 4.0
Pros: The front desk attendant when I checked is was very pleasant!!
Cons: The ignorant lady that was SUPPOSED to be doing breakfast was was very rude and lazy!! She tried to close the area 30 minutes early.
Excellent 10.0
Pros: The updated room
Cons: The location is more toward bad neighborhood and beds are hard.
Good 7.0
Pros: Hotel staff were kind and helpful
Excellent 8.0
Pros: The staff was very friendly and welcoming. The bed was very comfortable and the room was clean. Breakfast was nice, with fresh coffee, waffles, eggs and clean, well managed breakfast area. Good value for the price.
Cons: While there was no elevator, there was only one luggage cart, which wasn't avail upon checkout. While the rooms were clean, they could use an overall with more stylish decorum, and hallway/stair carpet needs replacing. No TV remote in gym.
Excellent 10.0
Pros: Continental breakfast .... wish it started at 5 am
Cons: Na
Okay 5.0
Pros: The price is great
Cons: This hotel has no elevator. Also for extended stays housekeeping don't really come see if you need anything.
Excellent 9.0
Pros: the sheets and bedding was clean. bathroom was clean. The bedspread had cigarette holes in it and smelled of smoke a little but the bed was comfortable and I really liked that this hotel had a shuttle on the weekends to take you to and from the casinos.
Cons: furnishings were a little dated but that's okay.
Good 7.0
Pros: The staff was very nice and the room was clean.
Cons: A little noisy and not a lot of parking.
Okay 5.0
Pros: Off the freeway
Cons: Staff was rude a little at check in
Poor 1.0
Pros: Nothing
Cons: Room smelled of urine television did not work and front desk worker was rude. He told us that we had to fix the television. We called the desk 4 times and he never even offered to change our room. We stayed 10 min and checked out.
Mediocre 3.0
Pros: Nothing
Cons: Bill boards on highway showed room rate at less than ----. Bad area of town.
Okay 5.0
Pros: I had some problems checking in, but the staff was wonderful.
Cons: Musty smell in rooms
Okay 4.8
Pros: Location suited our needs.
Cons: Dirty, dirty comforters -- 4 of them... Nothing special about the place at all. Included breakfast was basically awful.
Super 8 by Wyndham Lake Charles/Sulphur - Lake Charles
Rated no. 13
7.2
Good 7.2
Based on 420 reviews
Details
Reviews

Cleanliness
7.0
Comfort
7.4
Facilities
6.6
Location
7.7
Overall
6.4
Overall 6.9 Good
Based on 443 reviews
Cleanliness
7.0
Comfort
7.4
Facilities
6.6
Location
7.7
Overall
6.4
Cleanliness
6.0
Comfort
6.0
Facilities
6.0
Location
8.0
Overall
8.0
Cleanliness
6.0
Comfort
7.0
Facilities
7.0
Location
7.0
Overall
6.0
Cleanliness
6.4
Comfort
6.8
Location
7.4
Services
6.3
Staff
7.8
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
6.0
Staff
10.0
Cleanliness
6.4
Comfort
6.4
Facilities
6.0
Location
7.2
Overall
7.3
Cleanliness
7.1
Comfort
7.6
Location
7.9
Services
7.1
Staff
8.0
Cleanliness
7.1
Comfort
7.5
Location
7.8
Services
7.0
Staff
8.3
Cleanliness
7.3
Comfort
7.5
Location
7.5
Overall
3.0
Services
7.2
Cleanliness
7.2
Comfort
7.5
Location
8.1
Services
7.3
Staff
8.0

Poor 1.0
Pros: Still had hurricane damage
Cons: Everything
Mediocre 3.0
Pros: The price
Cons: The hotel was under renovation nothing mentioned online about this. The place really needed renovation carpet was gross, broken light switch covers. They had a humidifier in the room the tank was full so the room was moist and musty. We emptied it ourselves turned it back on in an attempt to remove the moisture but it put off so much heat it over came the AC so we turned it off. We climbed into bed a little warily but the bed was fine. Thank goddess, we only needed a place to sleep a little while. Oh and did I mention the “free breakfast” advertised online was also canceled due to renovation. I’m sure it may be better after they spruce it up but they definitely need new AC system… The people who checked us in and out were nice enough but not very apologetic about the mess. Not sure I would take a chance on staying there again.
Good 6.0
Pros: Front Desk and Cleaning Staff very courteous, friendly, and helpful.
Cons: Property was under renovations due to storm/water damage. Room and shower curtains had mold. The Fire Detector was covered with plastic (I assume due to the room renovations. Towels were low grade - very thin. Lobby full of equipment. Pool very dirty and unusable.
Poor 1.0
Cons: A/c in hall ways and main lobby didn’t work. Found a roach in my bed. Lights in bedroom not working proper. Not maintained well. Closet door falling off the hinges. Mold growing in the tub. One light didn’t work in the bathroom. Beer cans and bottles on the property outside. Did not feel safe. And the staff when it came time to checkout was no where to be seen. Had a sign to ring bell for service but had no bell. It was terrible.
Mediocre 2.8
Poor 1.0
Pros: There wasn't anything or special regarding this property.
Cons: The manager was rude an offensive.
Mediocre 2.0
Pros: Quiet, great location
Cons: This hotel is under construction from past storm damage, the elevator floor seamed sticky, don't think it was completely disinfected from last occupant ( bedding) .
Mediocre 2.0
Pros: NOTHING
Cons: The room was filthy. There were food crumbs on the floor, trash under beds, the tub dirty, desk was very wobbly. We were afraid to even use the desk. There was no smoke detector. We found what appeared to be a handcuff key. NO BREAKFAST AT ALL!
Okay 5.0
Cons: The hotel is in poor condition. The room had not been thoroughly cleaned, there was chewing tobacco in the sink and mildew in the shower. The walls and ceiling were peeling. Sheets were clean but the pillows were hard. I'd give it one star.
Mediocre 3.0
Pros: Nothing
Cons: Mold on my curtains. The room smelled bad. Pillows were bad. Location was not accurate.
Poor 1.0
Pros: Location
Cons: I was given a room on 3rd Floor, room was damp and smelly, then changed 3 other room. All of them are same dampness. Lots of noises, Water leaks in bathroom, Refrigerator water leaks, Pillow cover was dirty and smelly with yellowish mark, dirty Sheet..
Good 6.0
Pros: Very comfortable beds. The rate was good . Plenty of hot water and the a/c worked great.
Cons: There was no breakfast as advertised. Housekeeping left minimal amount of towels. The carpet really needed to be replaced.
Poor 1.0
Pros: Room dirty blood stains on sheets made my skin crawl just to be in the room I would not recommend my worse enemy to stay there
Cons: Everything was horrible
Mediocre 2.0
Pros: Location was only positive feature
Cons: The smell of marijuana was so strong coming from the employee desk and laundry area. I was nauseated. I asked the manger about it and I was told ,” I can’t control what people chose to smoke”
Okay 5.0
Pros: Price
Cons: Location
Excellent 8.0
Pros: The staff was overwhelming friendly and helpfull
Cons: Outdated, and bad smells coming from the bed. Had some nats flying around as well. Just did not seem clean at all.
Excellent 9.0
Pros: The privacy!
Cons: There were dirty rags still hug up on the shower rod in the bathroom. everyone oversees things at time. i wasnt mad, but that was the worst thing about my stay.
Mediocre 3.0
Cons: the comforter had stains on it, the bathroom floor had sticky spots along with the dressers in the bedroom.
Excellent 8.0
Cons: very strong odor from the AC unit!
Okay 5.0
Pros: Staff was really pleasant
Cons: location but because of the type of hotel i understand
Poor 1.0
Pros: the location
Cons: everything! the smell, the noise, the occupants next door to me, the noise from the time i got there til i woke up. i couldn’t sleep at all. i told the manager the next morning when it was time to check out and he was nonchalant to the issue. never
Poor 1.0
Pros: Where it was located I had to rent a truck from home depot and it was convenient right across the street
Cons: carpets in the room filthy the bed was just OK there was no laundry bag no soap in room NOT 1 TOWEL THE REMOTE FOR TV WOULD NOT SHUT THE TV OFF I. GUESS THAT IS WHY IT WAS PLAYING WHEN I OPEN THE DOOR THERE WAS NO DESK CHAIR OH DID I ALREADY SAY THERE
Poor 1.0
Pros: The one guy I spoke to mostly was very kind, when he wasn’t there I could not find anyone.
Cons: Yes, housekeeping was nowhere to be found and the rooms were visibly dirty. I woke up one morning and a cock roach that was the size of a baby turtle was in my personal space. NEVER will I stay at a place like that again. This is my honest opinion.
Excellent 10.0
Pros: The cleanliness of the room and hotel with great parking good area surrounded by restaurants and stores
Poor 1.0
Pros: Good location
Cons: This hotel is not will to accommodating changes in book at all!
Mediocre 2.0
Pros: Housekeeping stole my Cologne
Cons: Housekeeping stole my Cologne
Okay 5.0
Pros: Room was clean. Good price. Close to where I needed to be. Good restaurants near by.
Cons: Kind of a tucked away area, may be attractive to people not wanting to be noticed. There were a lot of people hanging out in lobby and parking lot. The smoke detector was off wall and tv did not work.
Good 6.0
Pros: Price was appropriate. Staff was friendly.
Cons: The first room they gave me had not been cleaned...bed not made...ironing board with iron on it set up on the floor. Staff was nice...place was old & funky.
Excellent 9.0
Pros: The staff on duty was amazing the entire stay! Always friendly, with a smile on their faces!
Poor 1.0
Pros: Staff was friendly room was descent but my tv wouldn’t come on and I reported it to the front desk and no one ever came to see about it ...so I stayed in a room all evening til mid morning the next day with no television.
Poor 1.0
Pros: The hotel was unsafe and disgusting. The hotel respresentative walked me to a room with her own shoes on.
Excellent 8.0
Pros: Proximity to shopping mall, Chuckie Cheese, and restaurants like Chili's.
Cons: Would have liked more room service.
Excellent 10.0
Pros: Affordable
Cons: Could do more thorough cleaning and better breakfast
Okay 5.0
Cons: Place in need of a remodel. Shower had a hole in the wall.
Okay 5.0
Cons: The 1st room they put me in wasn't clean. Bathroom filthy pillows filthy. The 2nd room was just a little better. Breakfast sucked. I'm beyond glad that it was just a night. I didn't even let my kids bathe because it was so bad. Housekeeping had atti
Mediocre 3.0
Pros: Complimentary breakfast
Cons: Very dirty, black curly hairs on bathroom floor, and on bed sheets, empty water bottle in room, asked staff to replace sheets and comforter and they told me no housekeeping staff available and hung up on me.
Good 6.0
Cons: No bathroom tub. If we bath, the water is coming out. Somehow the motel looks cheap like motel6.
Good 6.0
Pros: Free breakfast
Good 6.0
Cons: The first room I was assigned to was another persons room so after gathering all my things I had to walk back downstairs and tell them the room was occupied. This also the second time I extended my stay and the front desk person Comes knocking on the door
Excellent 10.0
Pros: very clean room
Cons: completely satisfied
Okay 5.0
Pros: It was pretty quiet.
Cons: The fact that I found someone else sock under my covers was not great.
Good 6.0
Pros: King bed
Cons: Because of the hurricane, there were a lot of people checking in, which caused the staff to be behind and not able to serve breakfast quick enough to Keep up with the people wanting to eat.
Okay 5.0
Cons: Smoky smell in room and stronger still in elevator area. Dehumidifier in room was full of water when we checked in and after we emptied it, filled again about three quarters by our checkout
Mediocre 3.0
Pros: The price
Cons: The most concerning part is the other patrons in the hotels! Tons of beer cans and had a room across from us was cussing a guy out and concerned me for our safety! Morning staff not The nicest.. probably wouldnt stay there again!
Excellent 10.0
Pros: Breakfast was good..
Good 7.0
Pros: Inexpensive, acceptable breakfast, very friendly, helpful staff.
Cons: Non smoking hotel, but everything, including pillows smelled of cigarette smoke.
Mediocre 2.0
Pros: Nice check in clerks.
Cons: Questionable folks hanging out outside of the property.
Good 6.0
Pros: The staff was friendly. Bathroom was clean.
Cons: It's very low-tier, but you get what you pay for. There was hair on the sheets that wasn't mine. Dated and needs much improvement.
Mediocre 2.0
Pros: priced resonably
Cons: The room was pretty nasty with mold on the pictures, stains running down the wall. The side entry doors were left propped opened, one the closing mechanism was broke. People were walking in and out until I complained after 10:00 pm to have them closed.
Excellent 10.0
Pros: Staff was friendly, room was clean and had an actual hot breakfast.
Cons: The walls were a little thin for me but overall nothing big that would stop me from returning.
Mediocre 3.0
Cons: The location was located in a hard to get to place. There was no blow dryer. I will not do the pick a hotel again.
Okay 5.0
Pros: ?
Cons: Check in took a long time, the hallways smelt of cigarette smoke and the locks on the exterior doors didn't lock.
Good 7.0
Pros: The size of the room
Okay 5.0
Pros: Room was ready in a timely manner
Good 7.0
Pros: Cheap and located close to interstate
Cons: Appears to be used for extended stay for some guests
Good 7.1
Pros: The people were friendly. Although it was very noisy, it was not the Hotels fault. I arrived early but was greeted with a smile and was allowed to check in a few hours early!!
Cons: The noise at night, drawers and doors slamming, you could hear people walk down the hallway.
Excellent 8.0
Pros: Rooms clean. Nice biig comfy bed. Definately a good stay for the price no doubt.
Cons: Only complaint was asked for and was granted late checkout by front desk only to be greeted by head of cleaning crew next morning rushing us out rudely. And stating i dont know why tthey gave yall extended time. Well guess what they did. Sounds like a yall problem
Excellent 9.0
Pros: Price comfort quality etc.
Cons: Nothing
Okay 5.6
Pros: Good location friendly staff
Cons: Who was murky and green. Unsupervised children running down the halls screaming and make noise. Air-conditioner unit in room barely kept room cool. Continental breakfast wasn't supplied properly ran out of drinks food wasn't kept warm.
Okay 4.6
Pros: not hard to find. relatively inexpensive.
Cons: Some of the staff are not customer service oriented. I witnessed three housekeeping staff yelling at each other while one of them was cleaning my room. I needed to get something out of my room at the time and the situation was uncomfortable. The next truly poor customer service experience occurred when requesting a late checkout. The front desk associate i spoke with told me that it wasn't possible. when i inquired as to why i couldn't do a late checkout the person I spoke with rudely told me that I'd have to talk to a manager.
Quality Inn and Suites Lake Charles South - Lake Charles
Rated no. 14
6.9
Good 6.9
Based on 443 reviews
Details
Reviews

Cleanliness
5.9
Comfort
6.2
Facilities
4.3
Food
1.5
Location
7.5
Overall 5.6 Okay
Based on 615 reviews
Cleanliness
5.9
Comfort
6.2
Facilities
4.3
Food
1.5
Location
7.5
Cleanliness
2.0
Comfort
2.0
Facilities
2.0
Location
2.0
Overall
2.0
Cleanliness
5.6
Comfort
6.0
Location
7.5
Services
5.7
Staff
7.7
Cleanliness
5.2
Comfort
5.3
Facilities
6.3
Food
1.5
Location
9.1
Cleanliness
5.9
Comfort
6.2
Location
7.6
Services
5.9
Staff
7.4
Cleanliness
5.6
Comfort
6.1
Location
7.4
Services
5.6
Staff
7.8
Cleanliness
6.1
Comfort
6.2
Facilities
3.5
Location
7.2
Overall
3.5
Cleanliness
6.7
Comfort
6.9
Location
8.0
Services
6.7
Staff
7.9

Mediocre 2.0
Pros: It was no breakfast.
Cons: It was nothing like what i had booked on line. It said it was a one bedroom suite . Very misleading. With pull out couch in living area. We had to get another room bc there was 3 of us. No room ,very tiny . Everything was run down. Looked like people had been living there .
Mediocre 3.0
Pros: The beds are surprisingly comfortable and clean. And the pillows too.
Cons: We didn't have a shower curtain in the shower and we wanted to call front desk but the phone was broken. There was also leftover food from the previous people in the fridge as well as no one came to clean or give us extra towels.
Poor 1.0
Pros: nothing
Cons: the room the floor the walls the bedding this room was horrible, dirty walls rusty refrig. the bedding was stained the room really needed a good tear out
Poor 1.0
Pros: Absolutely nothing.
Cons: Every single thing. The property was disgusting, I feel like I need about 10 showers to wash off the stench that place left me from being there for one hour and leaving. No reimbursement for checking in for one hour and leaving.
Okay 4.0
Pros: There was no breakfast due to being Saturday morning and didn't see that information at the time we booked a room. There was coffee in the room but not enough packs or cream & Suger. No Coffee at Lobby. I had to ask for a bath towel , because it was only 1 bath towel & 1 wash cloth. This place needs updates and needs all the stained Carpet completely removed from entire hotel. I will never stay at this location even if it was updated. The area was bad.
Good 6.0
Pros: Nice a cold
Cons: No litterateur to show what is available for the room for example no guide to see what channels were available on TV. When I asked the clerk, they said they did not know but that there where Hispanic channels. Talk about stereo typing. That was not what I asked. Not nice.
Excellent 10.0
Pros: The staff.. Very friendly and nice fun to talk with..
Cons: The price. But I can deal with it.
Okay 5.0
Pros: Staff very nice .
Cons: The beds sheets were dirty ,burn holes and hair in bathroom half a roll of toilet paper
Poor 1.0
Cons: Room were dirty. Coffee in coffee pot. Rugs not vacuum
Mediocre 2.0
Cons: Dirty, small
Poor 1.0
Cons: The staff didn't speak to me upon arrival,. The bed had a big hole in thE mattress So what you sat down You fell in the hole. Heat didn't work. Trash left in room. Never stay again
Poor 1.0
Pros: DISGUSTING!! The NASTIEST ¿hotel¿ ever. Please DO NOT STAY HERE! DIRTY! DIRTY. DIRTY.
Cons: YES!! ALL OF IT! I LOATHED THE WHOLE EXPERIENCE! GROSS!! Shame on you for suggesting this dump!
Good 6.0
Pros: Location to Casinos at a reasonable price.
Cons: Room smelled like there was mold. No toilet paper in room.
Excellent 9.0
Pros: Tbh..the area.
Cons: No..not really.
Excellent 10.0
Pros: Close by and the only cheap place in Lake Charles
Cons: nothing to dislike
Poor 1.0
Pros: dirty room no ice on floor phone didn't work had to stay lake Charles is price guoging
Excellent 10.0
Pros: Nothing,except the staff
Cons: Room smelled very badly. Hair in the bed. We had to leave, as there was not another room available (with the exception of a smoking room?)
Poor 1.0
Pros: My sleep
Cons: Roaches everywhere
Mediocre 2.0
Pros: The front desk guy was really nice!!
Cons: There wasn’t isn’t anything good about this place. I was very old and dirty. The microwave was filthy and rusted. The refrigerator was rusty. The furniture is old and outdated. There was smell of like old wet stinkiness. Also a loud marijuan
Good 6.0
Pros: The cleaning staff were quite helpful and very polite. They made the stay worth it!
Cons: The room was not in the best condition upon arrival, the hanger rack was broken and missing hangers, and the floor has some trash near the bed. The bed was neatly made and the restroom were clean though.
Excellent 9.0
Pros: The location
Cons: That it smelled a lot (cigarette) eventhough it's supposed to be a none smoking hotel.
Excellent 8.0
Pros: It was guiet didn’t think it would be
Cons: I couldn’t check in till 4am so I had to wait hours in vechical it was terrible
Poor 1.0
Pros: lOCATION
Cons: EVERYTHING
Good 7.0
Pros: The space but it was a little stuffy
Cons: Soliciting people begging for money
Okay 4.8
Mediocre 2.0
Pros: location
Cons: nasty, the dirtiest thing I've seen
Poor 1.0
Cons: It was honestly the worst hotel I’ve ever stayed at. It literally smelled like sewage when you walked through the front doors. The rooms stunk too but smelt liked mildew. The rooms were so humid that the carpet and bed sheets felt moist.
Poor 1.0
Pros: Location to cadino
Cons: Room was dirty
Mediocre 3.0
Pros: Front desk clerk was friendly.
Cons: Bathroom was dirty, broken toilet, and no toilet paper upon arrival. Room smelled bad.
Poor 1.0
Cons: Lobby dirty waited a hour for our room to be ready I don't know why cause cause the bedding and pillows was second hand from holiday inn uncomfortable sink pipe was broken people walking in walkway smoking weed also wearing nights room was very bad
Poor 1.0
Pros: Nothing at all. The hotel wreaked of marijuana. I had to immediately check out. My bank account has still not been credited.
Cons: This hotel was absolutely horrible.
Mediocre 3.0
Pros: staff
Cons: no working remote for tv , saw a roach, toilet filled up slowly
Mediocre 3.0
Pros: Staff
Cons: The smell, it was hot
Mediocre 3.0
Pros: Nothing much
Cons: Smelled foul, unprofessional
Poor 1.0
Pros: Aside from my initial contact with the hotel,the staff was extremely friendly and accommodating. However when I contacted the hotel June 20, 2018, oneday prior to my arrival, I was told that I was given a smoking room and there was no recourse.
Cons: In my room curtains was ripped and hanging off the rod. The room was in desperate need of cleaning and updating. The furniture was extremely shabby, and the seat on my desk chair was not connected. It actually fell off befor I could sit on the chair.
Okay 5.0
Pros: The location close to the casinos was convenient.
Cons: Public areas and room smelled like strong cleaning solution of some kind. The bed was uncomfortable.
Good 6.0
Pros: It was close to the wedding location I had come to attend.
Cons: The room smelled like smoke even though it was non-smoking and there was an ashtray in the room. The window seat pad had holes in it. The breakfast was very simple. Cold cereal,a loaf of bread to make toast, coffee and juice.
Mediocre 2.0
Pros: Not much
Cons: Hotel room had a very horrible smell for a supposed non smoking hotel. Sheets were dingy. Not a good experience, especially for $---/night
Good 6.0
Pros: It was easy to get to on/off the interstate business loop The staff was friendly and helpful.
Cons: The floors felt damp. The bed springs were a little crunchy feeling (cheap mattress). There was no plug for the bathtub.
Excellent 8.0
Pros: Location was awesome. .....just minutes from where I needed to go.
Cons: 1st they tried to give me a room I didn't book...smoking at that..spoke with management then they gave me a standard queen. ...I booked a queen suite. But it was alright.
Good 7.0
Cons: the smell
Mediocre 3.7
Pros: Nothing
Cons: Dirty and run down
Excellent 10.0
Pros: the kindness and professionalism of both hotel clerks! went above and beyond!
Cons: little pricy
Mediocre 3.7
Excellent 10.0
Pros: Everything love the decor
Cons: No
Mediocre 3.1
Pros: That was the only hotel available that night !!
Cons: I saw people drunk in the lobby down stairs, the elevator wasn't working, the room was very humid and smells so bad although the AC was on, I had to put it on 65 and spray the room to remove the bad smell. The bathroom doesn't have a curtain in the shower. It was a very bad experience.
Excellent 8.0
Pros: It was a nice hotel, especially for being so inexpensive. The rooms were a nice size, and the pool was nice too.
Cons: The continental "breakfast" left a lot to be desired. Enough so that the second morning I was there I just went and bought breakfast, because there really wasn't anything.
Good 6.0
Pros: convenience close to freeway
Mediocre 2.0
Cons: humid floor, dirty, stinky, wholesale in sheets, no shower curtain, nasty
Mediocre 3.0
Pros: nothing
Cons: lights in room did not work, were out. smelled bad. dead roaches in bathroom. Just felt nasty.
Okay 5.0
Cons: shower didn't work
Mediocre 3.0
Pros: Location
Cons: Needs complete makeover
Excellent 10.0
Pros: Over all very good!
Cons: N/a
Good 6.0
Pros: Staff was very friendly
Cons: The room was not as clean as I thought it should be. The chair was dirty and the carpet was too.
Okay 5.0
Pros: The front desk was very helpful
Cons: The pool was nasty and green, the room was very moist, i didnt have pillows I had covers in a pillow case.
Okay 4.0
Pros: ONLY THING I LIKED WAS THAT THE LOCATION WAS NEAR THE MAIN ATTRACTIONS, SUCH AS THE GOLDEN NUGGET AND THE OTHER CASINO NEAR BY.
Cons: THE ROOM WAS VERY SMALL, I JUST ASSUMED IT WOULD BE THE AVERAGE SIZED HOTEL ROOM FROM THE PICTURES, BUT NO.
Mediocre 3.1
Pros: The price is really all
Cons: The first room they have me had a HUGE roach in it.. Then the second "NON-Smoking" room smelled like smoke.. Smh I hate the ride service from the female at yge front too.
Good 7.7
Pros: Loved how close it was for our reason of visit. Also glad that Wendy's was right next door. Traffic wasn't a problem either. Parking can be difficult if the lot gets full. Suv's or large trucks ??
Cons: The complimentary breakfast isn't much. Juices seems watered down. Expect to have a slice of toast without butter or jams ? And I say slice(because while there, literally like the loaf was 3 bread slices) two ends and a wrinkled middle ?? :( Cereals are old and stale!! Milk at least was fresh? Small plus in the breakfast area. Coffee was too strong!! Filter or coffee maker doesn't work well or not clean, as I drank a real bad cup of regular brew with grains in the bottom of my cup. The rooms were too small, had a slight smell ? Not sure what to say as far as reservation ? Wanted a double bed and was given a standard room ? Had to ask my friend to sleep on the window seat/bed ?? :/

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