Kuantan hotels

Cons: The service in general. Service at the restaurants very slow and sometimes they make mistakes with the orders . No soap in the room because they were running out of it? Towels for the swimming pool in the morning at 9:30 AM are not ready and must wait 20 to 30 minutes to get them. Front desk staff not very helpful to solve problems.

Pros: Shower hose broken; I requested for discount for breakfast for 2 senior citizens above 84 & 82 respectively but were not granted. However , I agreed to pay full price, I. e RM$60 each just want to enjoy the food and environment but our wish were never come through.

Cons: Nothing that able to attract me come back again.

Pros: The breakfast was good!

Cons: Limited in room entertainment, only had few channels on tv

Cons: The breakfast was quite bad, Both menu selection of food and taste but the staff was very friendly and helpfull

Pros: Pretty much everythjng

Cons: The parking was quite far, but to be fair, they put 24hrs guard

Pros: The rooms and warm reception

Cons: Excellent facilities and staff

Pros: Great staff, very friendly and professional, the staff the recognized us because it's our third time. Going there.

Cons: Cleanliness could be better, and maybe could provide fresh juice for the breakfast.

Pros: The room is ok and comfortable. Not spectacular. But the outside facilities are very good.

Cons: Nothing

Pros: Scenery is good

Cons: There wasn’t breakfast by the poolside

Pros: Most of the staff here are friendly and charming !

Cons: Nil

Pros: Direct on the beach, very friendly staff. Relaxed atmosphere. Very fine food in the restaurant, very good breakfast. Good beds. Just everything was perfect.

Cons: We booked a room with sea view, but we got a room with a bar-on-the-beach view. After letting know our disappointments, the staff offered us a better room with free sea view.

Pros: Staff: friendly and efficient Location: breakfast with a clean beach view Pool: 2 pool. 1 for the kids (the loud area). 1 for adult with depth of 1.7m. Its a good thing they separate this 2 pool. Room: took a family room so its spacious with 2 toilet. 1 shower. N complimentary mini bar.

Cons: Breakfast spread: some of the food is super sweet alto its a savory dish

Pros: The staff & Gary the owner was very helpful, our car broke down on the way to the hotel and finally reached around nearly 6AM. And he waited for us till we arrived. Our bed was the comfiest and very clean. The architecture and interior designs are amazing.

Cons: No clothes hangers.

Pros: Very peaceful cause my room facing the garden & quiet I like it very much

Cons: None

Pros: Nice little place and a lot of nice food nearby.

Cons: Bed too soft and the noise proofing not so good.

Pros: I love how serene the place is. The interior or the building is modern and minimal yet so pleasant to the eyes.

Pros: The location is good and the concept of the room is relaxing

Pros: Location was good. Short drive to several attractions

Cons: The bed was too small and parking very limitef

Pros: The decoration.. simple yet gorgeous

Cons: The iron board is so worn off.. doesn’t suit the beautiful place at all

Pros: I love the beautiful rooms and very quiet and calm ambience. It is located near to the mall and nice eating place call Lila Wadi. And it’s near to Teluk Cempedak too.

Cons: Limited parking space

Pros: The interior, room, space is giving me a privacy that im looking for. Each room has its own uniqueness and private space.

Pros: Overall was good include room, breakfast,location..will repeat to stay there

Cons: Aircond not well function.

Pros: Service and clean.

Cons: None

Pros: The recepcionists. It took only 2 minutes to check in..

Cons: None

Pros: The location of this hotel which is at the main road. Friendly staff. Clean and spacious room.

Cons: No facial tissue provided.

Pros: Refurbished to make it clean, comfortable and fresh. Good buffet breakfast, mostly Asian choices but eggs and toast available. Great river view from our spacious room. Staff really friendly. Plenty of food places around both modern and traditional/local.

Cons: Only issue was wifi kept dropping out.

Pros: Breakfast very good

Cons: Air-conditioned not cold

Pros: Room is big and clean...very recommended to stay...

Pros: Staff reaction and the way your staff dealing with customer

Cons: none

Pros: Good location

Cons: Nothing

Pros: location

Cons: carpet in the room

Pros: The bed so comfortable.. nice lobby

Cons: Difficult to find parking slot at the same level of the lobby, almost always full..

Pros: Basically location , we were contemplating to book Vistana or our favourite private Air B&B home . We ended up at zenith as origonndly we plan for a family dinner in the hotel , Staff is friendly - car park space always available

Cons: Property ageing - evidently can be seen the moment we enter the premise - the condition in the bedroom and bathroom need renovation . Guest still expect the same products offering from Day 1 or Year 1 with the increasing price . We cancel of lunch and dinner plan outside to a competitor venue as the restaurant is dead quite . We had a bad experience in San Feng with poor food quality despite the prices on previous stay . This time we plan again , but aborted the plan as we see empty restaurant again ! With loads of doubts and past experiences, we ate out ! No tea spoon in rooom , just plastic stirrer for a 4 star rated hotel ? Bathrobe and towel - exhausted - such a pity ! Hotel most basic need . Low quality shampoo and bath gel for the price of the hotel paid ! Wi FI slow .

Pros: Good location

Pros: Overall is good. Got iron dan iron board in room at the first place.

Cons: No door lock for the toilet. Wifi cannot log in.

Pros: comfort pillow

Pros: Room are spacious.

Cons: Front staff when check in give wrong info about atm beside hotel , the atm is under construction.

Pros: location near a new mall that has many things. hotel is new and staff are friendly room is clean and comfy, got good view of the swimming pool and the mountains nearby

Cons: none

Pros: Spacious room, well lit and fast check in and out at the front office.

Cons: Parking lots a bit cramped, the coffee house is not opened 24 hours and vip parking is pre allocated to friendly parties depending on the jockey on duty.

Pros: The.bed is.comfy..breakfast is.good

Cons: Nil

Pros: The bed and pillows

Cons: None

Pros: Front counter hospitality

Cons: Nil

Cons: Food a bit salty

Pros: Environment/ city centre.

Cons: Room too small. Not worth with the value of money

Pros: Just nice, nearby parking space and cosy ambiance.

Pros: Everything was perfect although it was just a short trip.

Cons: The room lighting could have been better. It was too dim for me despite quite a number of lights provided.

Pros: Beautiful place. Furnitures provided are from good quality.

Cons: Please provide more space in the room for OKU. Extra care needed to push the wheelchair in and out of the room & bathroom. More OKU friendly in the toilet.

Pros: Generally good friendly staff... esp Fiona of F&B

Cons: F&B staff... talking loudly abt social matters.

Pros: The room was comfortable. Swimming pool was nice and loved that it’s so near to the beach. The beach was clean and we had a nice time relaxing by the beach. Our kids had a great time in the pool and playing by the beach.

Cons: Upon checkin we faced an issue where we had requested for baby cots, and was promised that the hotel will arrange it for us, but it wasn’t available on our arrival. We had called and emailed the hotel prior to checkin regarding this as we are very concern about our babies safety. Hotel receptionist and duty manager blamed the reservation team and that baby cots availability is limited. They refused to provide us the baby cot. However, I showed them the email reply I received from the hotel saying they will arrange the baby cot for me. After discussion with the duty manager and still insisting on the baby cot, they managed to get out baby cot for us.

Pros: Very comfortable bed and a fabulous pool

Cons: They took my toilet paper and didn’t leave me more. They didn’t provide clean mugs or glasses daily nor did they provide real milk for coffee.

Pros: Staff were very polite. Beach is clean n uncrowded. Plenty of stalls with delicious local food surrounding hotel. Beds r comfortable. Nice place for quiet getaways

Pros: Generally the breakfast was good based on my family members feedback. The coffee was not to our satisfaction. Two of us are regular coffee drinkers. But the standard coffee served was not as expected. Overall, the staffs were friendly and helpful. The beach is clean. We like the place. If there is an opportunity we will come back.

Cons: 1. Supposed to serve two water bottles per day - as conveyed by the receptionist. . We noticed that if we leave one bottle with water only one additional bottle is given. Of course this happens when we are not in the room at the time the housekeeping team comes to the room. It is only fair two place two bottles daily- as stated.. In the event if the bottles are not opened at the time we check- out you can take back of any unused water bottle left behind. 2. Informed the reception in the morning on the above matter of not giving two bottles. The receptionist said he will inform the house keeping to place one water bottle. However, when we were back at the hotel around 4.00pm the water bottle was not there. We then have to call again. 3. At the beach we saw two small children (probably between 4 to 6) playing unattended. Although the parents have to responsible it will be good if the hotel ensures that appropriate precautions are taken.

Pros: Recommend for family vacation. They even have kids rooms with plenty fun activities. Nice clean white beach with great pool games. Only 20min drive to the city if you want to explore (cool cafe, seafood and buy gift)

Pros: Kids playroom

Cons: Cockroaches in the room, old room No coffee machine during breakfast

Pros: It's access to the beach and pool made the whole trip fun for the kids. Food easily reach outside few meters away. Love the ambience and laid back nature of the place.

Cons: Nothing that is concerning or severe. All good

Pros: In the middle of the town. Easy access to all facilities.

Cons: Bfast is very limited.

Pros: the facilities are superb and comfortable to all customer

Cons: the breakfast meal are ok but management are pleasure to add varities of menu

Pros: about facilities hotel..parking save

Cons: breakfast for baby dont have

Pros: Value for money. Get 3 queen bed for RM200. Spacious room with another room connected.

Cons: Small n limited access to enter the room. The bed and table positioned just enough to open the door. Few lamps are not working. Linen of connecting room not clean.

Pros: Only one thing i like about this hotel which is located in the city of Kuantan.

Cons: When we checked in at the hotel at 2.30pm, the housekeepers still haven’t finished doing housekeeping. They keep on chatting and making noises outside. Theres no soaps and shampoos in our room and our room still haven’t vacuumed at all. I once called the receptionist asking for soaps and shampoos but the answers i got from her were very disappointed. Luckily I brought my own soaps. Also the staffs at reception counter are not so friendly. They even didn’t smile at customers. I booked for two rooms, one for me and one for my parents. Unfortunately my parent’s room have a clogged problem. They have to move to another room which was smaller than the previous one. The hotel management should take action regarding these matters stated above. Thank you.

Pros: The pillows are soft and comfort

Cons: None

Pros: Nice and clean.

Cons: Shower needs pump. Very slow.

Pros: Generally clean and worth the Price. Good privacy. Friendly staff.

Cons: The air cond was dusty. May be need to wipe clean.

Pros: all of Rocana thing. will repeat if visit Kuantan again.

Cons: water pressure in toilet.little bit slow. but overall everything is good.=)

Pros: Thank you for the room upgrade!

Pros: The room wasn't ready when we check in at 2pm and when we came back at 4pm, the room was just ready only. We had the first room 416. Room was very run down, smelly and bed was too soft that it wasn't really comfortable. So, we asked for a room change and got our next room is 216. It was much better than the previous room. But can be better. Reception staffs and F&B staffs were pleasant.

Cons: Rooms need upgrading. Cleanliness can be improve.

Pros: Not as my expectation.

Cons: Not value for money. Small room vs room charges. Small mirror,bad air cond, not cool enough.

Pros: Bed is the best.

Pros: Clean

Cons: A/C very weak Horrible customer service. Rude front desk lady (with braces). Asked her about the way of the elevator, but she showed the wrong direction (towards restaurant???) Makes me think she did it on purpose!!!painful when u have a lot of luggage! Took a while b4 they confirmed my online reservation! They haven't even apologized for the wait!!!her boss (Chinese), was careless about the situation! Not Muslim family friendly! Will not recommend! Do yourself a favor: give your money to someone who makes you feel welcome! Overall trip experience: Malaysia is not good destination for Muslim family tourists!

Pros: Very good

Cons: Very good

Pros: Near to kuantan mall & berjaya mall....easy access to shopping & to find food

Pros: Location, room

Cons: N/A

Pros: location is good

Cons: bed sheet and quilt cover not clean.

Pros: There was nothing provided with the room. There were no wardrobe except for a no door cupboard (thanks) but there were no coffee table to place our phone or wallet or whatnot. Anyway it was fairly fine. Water pressure was low.

Cons: Overall it was OK. No coffee making facilities (small table with electric jug).. a hassle to go up and down to the pantry corner.

Pros: Servis gred 5star

Cons: Nothing

Pros: It's OK for us

Cons: Feel same like home

Pros: Easy parking. Quiet neighborhood. Functional kitchen (though we only took water). Super comfortable bed

Cons: Water pressure can be improved.

Pros: The Boy receptionist was good..room was clean.. But the TV signal channel not clear..

Pros: The location is very quite at night. Easy access to town by car. 2. Room is clean.

Cons: 1. No restaurent nearby by walking distance. 2. Shall provide some drinking water with bottle in the room as some customers may want to hv privacy in their room. 3. No table in the room.

Pros: The room design

Cons: The light

Pros: Quiet. Close to where I wanted to do my work. Easy parking , space available.

Cons: Tea,cofee and a chair.

Pros: Facilities, very comfortable, worth for money

Cons: Nothing

Pros: Due to some issues in my other hostel I had to move. Eventhough I was before check in time I got a warm welcome! I could use the washing machine for free, there is a huge kitchen and I had an amazing time riding the bycicle. The owner is really nice and helpful. Thanks again for helping me out!

Cons: A homestay in Malaysia is different from what I used to. Instead of staying with a family you just stay in a house. It’s a little far from everything, but the free bycicle s make up for it!

Pros: Comfort .

Cons: Nothing

Pros: Everything..

Cons: Nothing..

Pros: Clear and simple check in instructions. Nice building.

Cons: The room was small and towels and bed sheets smell of old and dusty. Needed to book grab to get to the closest places to eat and other amenities as it is located on a residential area

Pros: hot water good.. water pressure good.. air conditioner good..

Cons: House a bit smelly because people smoke in the house.. but the room is great..

Pros: Value for

Cons: Nothing

Pros: The bed is comfortable.

Cons: The location is deserted. It is bad for solo traveler without own transport. There is no breakfast, towel and soap in the bedroom compared with other homestay. There is an used toothbrush in my bathroom. The TV is lack of signal and the curtain will open by itself once you switch on the fan.

Pros: Excellent

Cons: Nothing...

Pros: Located in a very quiet area, we slept extremely well the two nights we spent there. However, as it is in a quiet area, if you are like us and you dont have a vehicle you will need to walk quite a bit or call a grab every time you want to go somewhere. The room was big enough, there was warm water in the shower and the wifi was strong. Great AC. Also, there are water canisters so you can refill your bottle of water at anytime, which is awesome! When we needed to call the owner to inform at what time we were going to arrive, he answered the phone extremely quickly and was speaking english very well! Great value for money!

Cons: It was our first time in a homestay so I am not sure if this is normal to see the owner only once, when he comes to get the money. If it is normal, then homestays are not really for us. We like meeting people and get recommendations from the locals during our stay but there we did not see anyone except to pay our stay. I do understand that the owner might be busy during the day, but then a couple of information on a board in the common area would be really helpful! The room would need a big clean as only the minimum was done and there was still a couple of spiderwebs and a lot of dust in the bathroom.

Pros: I liked d property overall but pls dont book ur stay via booking.com! Felt like was cheated bcoz there were so many hidden charges that made the total :rm 40 more expensive than walk in price! Plus exclusive breakfst which was not mentioned! Will uninstall booking.com asap

Cons: Nothing... I like everything about grand darul makmur

Pros: Free parking, very spacious, the facilities suitable for working travelers.

Cons: Include breakfast

Pros: strategic location and easy access to other places in Kuantan.

Cons: parking lot

Cons: after the lift on 3rd floor, some unpleasant smell appear immediate after turning to the right...….fr the wet wall probably

Pros: No breakfast provided. location is good, beside shopping mall and entertainment outlets

Cons: The steel at the balcony seems to be rusty

Pros: Bath tub and swimming pool.

Cons: Breakfast is on different price.

Pros: The room is spacious and location is strategic

Cons: Nothing

Pros: Spacious room. Nice pool. Near to KCM. The staff was good and efficient. The food was okay.

Cons: The wardrobe door in my room was broken down. No hair dryer in room. Presentation of food is not same for the second time I order for the same menu. No aircond at sitting area in hotel lobby I guess bcoz it damn hot when my child and me sitting there. No hot water in room (as they mention early in booking.com the hotel is under maintenance)

Pros: 1. More bread verities and butter 2. Include soft boiled egg and omelette servings at no extra charge. 3. Give quality breakfast for people on the move not hawkers or side road foods

Cons: 1. Air condition in the room has been left unmaintained for very long time, hardly gets cool at the desired temp. 2. Car parking pavement should be improved. 3. Uninviting reception counter, on first impression. 4. Toilet sink too high and less user friendly. 5. Room carpet hv been left not vacuum for a long time- house cleaning 6. Stuffy dark elevator to go to high stairs

Pros: Nearby town.

Cons: Car park should be upgrade

Pros: Only have a parking.

Cons: Service need to be improve..

Pros: bed was comfortable, parking gated peace of mind, efficient check-in and out, wi fi was good

Cons: should have room service like before, fridge not working..after complaining no technician came & check, shower accessories damage..after a few stay in the same room still did not repair

Pros: cafe is a little bit small, crowded with people who want to breakfast..location is superb, beside the river..the beds and pillow is comfy, the room price is affordable and breakfast included, the breakfast okay la, not so bad, and not so good, you can eat as many you can eat..haha

Cons: no astro, only basic tv channel..room carpet looks old and dusty, wifi signal not so strong

Pros: Excellent Reception at the front desk.Well mannered staff.Alwis greet you with a smile.Security was excellent..

Cons: None

Pros: The breakfast is ok but it tastes less...location ok.

Cons: The air-conditioner and the mini fridge is not cold.

Pros: very comfortable room

Cons: twins bed room do not have window for outside view.. very stuffing.

Pros: Spacious room..value for money..RM100.60 for triple bed..free breakfast..

Cons: They key card so sensitive to hp wave..have to go down to the reception to renew the key card

Pros: Repeat againsd

Cons: Good place...clean environment

Pros: Customer service is really good.. Breakfast is great..

Cons: Nothing

Pros: mostly i like the place of the resort which is far from town but a lot of facilities near by the place.its suitable for short vacation with family and kids.

Cons: actually about the bathroom...blockage..flood all around till water go after the door. maintainance needed plus the shower also leak...i hope after this resort management will take it as a serious matter

Pros: The bed so comfy and so big ,I think its double king =p

Cons: Nothing

Pros: Pool

Cons: Toilet at the room too small

Pros: Spacious room, suitable for family with kids.

Pros: the pool is very big!

Cons: improve the taste of food during breakfast

Pros: Security

Cons: Toilet sink was faulty

Pros: Very fast respond, affordable, safe parking, and comfort.

Cons: Everything is good honestly.

Pros: Comfortable, good value for money, easy ecxess to town centre.

Pros: Aircond, wifi, bed.

Cons: shower, water too slow

Cons: Water distruption more than once

Pros: There is water machine provided free and vending machine provided

Cons: Curtain is not black and the light from outside could penetrate our room

Pros: the bed was so comfy . i sleep like a baby hahaha.

Cons: the water pressure not so good.

Pros: Katil empuk, air cond function elok.

Pros: Overall okay good

Cons: Nothing

Pros: Nothing in this place can be like except location.

Cons: Untidy toilet, room & towels, front entrance & pantry

Pros: Have a playground.. Suitable for children.. Near to city..

Pros: Parking space, friendly staff, and it has a pantry staff name Harith is a friendly and good staff..

Pros: Cold and calm enviroment. Price for sure. Location.

Cons: My room shower malfunction. No hot water in bathroon. Some of the plugs fails to be turns on. The towel.

Pros: Cheap but comfortable

Pros: No need breakfast. Location is very suitable.

Cons: Hygiene

Cons: No water heater in the room

Pros: Good size room..can do much thing on the floor

Cons: The toilet a bit smelly

Pros: Good Staff and value for money

Pros: So far so good

Pros: Location

Cons: Up greade the swiming pool

Pros: The location was strategic

Cons: The washroom and the aircond Parking No iron sent to room

Pros: The location was good..

Pros: The location is good.

Pros: Value for money hotel room

Cons: Swimming pool

Pros: Location is perfect

Cons: Cleanliness and toilet to small

Pros: The location is very good and very convenient to access . Kids love to play at the field in front of the hotel.parking also easy

Pros: I think yr stairs needs a bar for older people to hold on to so as to make their climbing of steps better

Pros: Rectify the comments above.

Cons: 1. Poor facilities provided. No ice box, torn bedsheet, no prayer mat, closet limited, no pencil and stationery, wi fi unable to connect, ironing board at walkaway outside room with torn and burn cover, parking facility awful. 2. Facilities given are toooo basic.

Pros: 1)nice room

Cons: 1) please ensure ur staff to be more friendly with their guest. 2) Ur pipe at the sink is not in good condition 3)toilet pump is not in good condition 4) Bed sheet very dirty

Pros: Clean and antic

Cons: None

Pros: Food

Cons: 1.All Staff unfriendly 2.Insufficient parking space 3.The room smells a little bad

Cons: Car park is limited

Cons: Shower dont have hot water, when call the recepcition just give tell wait ..but nobody come to repair it..

Pros: The hotel near to the city. Worth it for money

Cons: I don't like the staff in cafe. We standing for 10-15 minutes waiting them to refill the food and plate. They were talking and laughing each other untill i request for the food. 2 staffs in the kitchen were smoking and sharing the cigarette. I really sound them for their bad habit. They are not allowed to smoking during working in the kitchen!!.after that only they did their job. I also don't like the comforter they provided. Still there is stained left at the blanket and comforter. The room is ok, but services not really good. For next time, maybe i will think twice to stay here

Pros: Near to town center and etc

Cons: Room ok...specious...but not so clean... Toilet ok...specious...but not so clean.... Towel been provided it's really smelly...got to use own towel... Staff not so friendly...

Cons: Low cleanliness Bed bugs Dim light Not many parking space

Pros: The location at the strategic place

Cons: Furniture not well maintained

Cons: I feel the comforter not too clean