Niebieski Art Hotel & Spa

I liked seeing the river Vistula pass by and the walk along the river up to the castle was nice. The bed was very comfortable and the room was both spacious and clean, lots of natural light. The staff were helpful.

I found the heating in the room intolerable. I turned off the air conditioner. However, the "central heating" (controlled by a computer) for the hotel also determines the heat of the room. I could not sleep all night because of the heat and the dry air. (Yes - I did open the window, but it made no difference.) Considering, we were staying for 4 nights, I did complain and the staff arranged for the "central heating" to be turned down 2 degrees. This made a difference, but these hotels are just too over-heated. I was very disappointed with the facilities. The website makes it look like there is a "bar". It turned out to be opposite reception - it was a bench with 4-5 stools and there's no privacy or "space". This is not a bar. The restaurant upstairs promotes a view of the castle from the terrace. This turned out to be exposed to the wind and cold - there were no gas fires or blankets like many of the outdoor cafes, restaurants, and roof-top bars have elsewhere in Krakow. There was no comfortable terrace style seating - instead there were a few tables and chairs. The restaurant was white and clinical - and lacked atmosphere. In fact the whole hotel lacks atmosphere. We relied on the reviews about the pizza restaurant - this was empty and also lacked atmosphere. The location is not very good at all. There are no bars, cafes, restaurants, etc. close by. It is quite isolated. Our expectations were based on the price (this is not a cheap hotel), reviews and photographs, as well as the hotel website and they were not met.