Hotel Okura Kobe

2-1 Hatoba-Cho, Chuo, Kobe 650-8560, Japan
+81 783 330 111

Cheapest
rate per night

8.8

Excellent
based on 12,602 reviews
Hotel Okura Kobe - Kobe, Japan
Check-in
-
Check-out
Compare vs KAYAK |

Provider Nightly total
Agoda.com $124
Travelocity $127
KAYAK $132
Agoda.com
Travelocity
KAYAK

Good to know

Distance to city centre 0.9 km
Location rating 8.0
Nearest airport Osaka Kansai Intl
Distance to airport 28.3 km

Rooms

Check-in
Check-out

Double rooms

$406+

Photo
Bed type
Provider
Nightly base price
IMAGE
Unknown
$406 per night

Deluxe rooms

$143+

Photo
Bed type
Provider
Nightly base price
IMAGE
Unknown
$143 per night
IMAGE
Unknown
$151 per night
IMAGE
Unknown
$159 per night
IMAGE
Unknown
$167 per night
IMAGE
Unknown
$169 per night

Standard rooms

$124+

Photo
Bed type
Provider
Nightly base price
IMAGE
Unknown
$124 per night
IMAGE
Unknown
$132 per night
IMAGE
Unknown
$170 per night
IMAGE
Unknown
$238 per night
IMAGE
Unknown
$505 per night

Reviews

Pros

Traveller rating

343
69
13
5
0

Time of year

Traveller type

Show reviews that mention

+
big room in 148 reviews
bit far in 30 reviews
breakfast was good in 68 reviews
downtown area in 6 reviews
extra charge in 5 reviews
free shuttle in 91 reviews
great location in 96 reviews
harbour view in 221 reviews
health club in 3 reviews
japanese standard in 10 reviews
nice hotel in 117 reviews
room was very nice in 22 reviews
sannomiya station in 66 reviews
staff were great in 10 reviews
staffs are very friendly in 9 reviews
swimming pool in 44 reviews
view was amazing in 128 reviews
walk to the train in 19 reviews
walking distance in 14 reviews
  • Excellent
    Jan 2020
    9.0

    Most of the staff are very attentive with a lot of initiative. They are polite and always smiling. Very disciplined and well trained staff. Congratulations!!!

    I booked for a twin bed room for myself and my wife and another room for my son with a queen/king bed. But i was given a queen bed when I was brought to the room. I asked to change the room but was informed that my booking was for a queen/king bed. I insisted on changing to a twin bed room. Half hour was wasted for all this mess up. I was given a twin bed room.

  • Excellent
    Jan 2020
    9.0

    We like the view even though we got the city view but we can go to the 33 floor to see the harbour view. The room was very spacious, large enogh for 2 kids and 2 adults especially we took the triple room. The elder kid is 14 yo. There is also a free shuttle bus from Sannomiya. So we have an access to the sannomiya station. Walk distance to Mosaic and Harbour land. The most thing that I like that the reception man so helpfull, He helped me to cancel one room in booking.com. They said to me that I have 2 room for 2 night. Actually in my booking.com list just 1 room update. May I alredy cancel but due to system error the booking stil keep for 2 room which I just need 1 room triple room. The hotel staff contact booking.com and asked the booking.com to cancel for free. Till now I am curious, why in the hotel system there are 2 booking numbers and in my list just 1. But over all its OK. We can enjoy our 2 nights stay in this Landmark Hotel in Kobe. Thank you

    No thing

  • Okay
    Jan 2020
    5.4

    I had a nice view ( which I paid extra for )and I guess due to the time the place was very quite. Shuttle service is a nice touch ( as was the English newspaper)and the bell staff who showed me to my room were quite friendly and helpful( provided me , due to the very small towel size with extra towels, quick and uncomplicated ). Met a Banquet service (?) Manager who was very attentive and helpful. Well working aircon & good hot water. Comfortable bed

    Front staff / check in staff appeared quite arrogant and cold, no one asked for membership ( One Harmony) or if I like to consider to have a dinner ( no explanation on any facilities in the hotel whatsoever) or if I like breakfast. When I walked around later no one really took note or offered guidance.It felt like a ghost town. There were 5 staff members, i the only guest so plenty of time to fulfill this service. English skills very poor as well. I didn’t felt welcome at all after checking in. Check out was even colder,never had that in any hotel.Guess they don’t need customers to come back. Room ( they charged me a 1.000 ¥ more for the view I asked for ? Nice, especially with an empty hotel ) was disappointing small ( nice view though & quite, see above), looked worn down, stained table surfaces,applications far from modern standards ( amenities ok, bed comfortable), the towels felt old ( like washed way too often & the bath towels soo small !).No bathrobe, the shirt was so small I couldn’t wear in any function. TV no worth mentioning. Checked the restaurants but all very expensive, can’t say about the quality. Overall a huge disappointment as i expected much higher standards and the worst reception / check in experience in recent times.

  • Mediocre
    Jan 2020
    2.9

    Old, very old

    Terrible service. Extremely overpriced.

  • Excellent
    Jan 2020
    10.0

    It’s in the seafront and also near Chinatown, so the view from the room is fantastic and very convenient to grab a bite . Room facility is not up to date , but very clean and i feel hospitality.

    Nothing

No reviews found. Try removing a filter, changing your search, or clear all to view reviews.

About

Overview

With a stay at Hotel Okura Kobe, you'll be centrally located in Kobe, steps from Port of Kobe Earthquake Memorial and within a 10-minute walk of Kobe Tower. Featured amenities include complimentary wired Internet access, a business center, and complimentary newspapers in the lobby. A train station pick-up service is provided at no charge, and self parking (subject to charges) is available onsite.

Hotels.com

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.8 Excellent

based on 12,602 reviews

9.0

Breakfast

8.9

Room

5.1

Wellness

3.4

Pool

Things to know

  • Friendly atmosphere
  • Professional service
  • Good shuttle service
  • Great view

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Fitness centre
Free Wi-Fi
Disabled access
Business centre
Concierge service
Currency exchange on-site
Gift shop
Laundry service
Meeting/Banquet facilities
Room service
Bicycle hire
Indoor pool
Outdoor pool
Restaurant
Bar/Lounge
Beauty salon
Air-conditioned
24-hour front desk
Safe
Sauna
Designated smoking area
Storage available
Non-smoking rooms available
Terrace/Patio
EV charging station
Lift
Laundry facilities
Hairdryer
Coffee shop
Babysitting/child care services (surcharge)
Free Internet
Pets not allowed
Parking (surcharge)
Train station shuttle
Outdoor tennis
Spa
Cable or satellite TV
Airport shuttle

FAQs when booking at Hotel Okura Kobe

Where is Hotel Okura Kobe located?

Hotel Okura Kobe is located at 2-1 Hatoba-Cho, Chuo, 0.9 km from the centre of Kobe. Kobe Port Tower is the closest landmark to Hotel Okura Kobe.

When is check-in time and check-out time at Hotel Okura Kobe?

Check-in time is 15:00 and check-out time is 12:00 at Hotel Okura Kobe.

Does Hotel Okura Kobe offer free Wi-Fi?

Yes, Hotel Okura Kobe offers free Wi-Fi.

Does Hotel Okura Kobe offer free parking?

No, Hotel Okura Kobe does not offer free parking.

Does Hotel Okura Kobe offer free airport shuttle service?

No, Hotel Okura Kobe does not offer free airport shuttle service.

How far is Hotel Okura Kobe from the airport?

Hotel Okura Kobe is 6.4 km from Osaka Kobe. Hotel Okura Kobe is 25.5 km from Osaka Itami.

Can you bring pets to Hotel Okura Kobe?

No, pets are not allowed at Hotel Okura Kobe.

Does Hotel Okura Kobe have a pool?

Yes, Hotel Okura Kobe has a pool on-site.

Photos

Hotel Okura Kobe - Kobe - Building All photos (85)
Hotel Okura Kobe - Kobe - Balcony Balcony (1)
Hotel Okura Kobe - Kobe - Banquet hall Banquets (1)
Hotel Okura Kobe - Kobe - Bar Bar (1)
Hotel Okura Kobe - Kobe - Bathroom Bathroom (7)

Location

Most popular landmarks

  • Kobe Port Tower 175 m
  • Meriken Park 186 m
  • Nankin-machi 0.5 km
  • Kobe Harborland 1.1 km
  • Sōraku-en 1.1 km
  • Kobe Culture Hall 1.4 km

Kobe travel guide

Learn about Kobe on KAYAK

Getting Around

Osaka Kobe 6.4 km
Osaka Itami 25.5 km

Nearby hotels

Closest

7.6 Good (3,004 reviews)
0.25 km
9.3 Excellent (1,981 reviews)
0.37 km
8.6 Excellent (11,008 reviews)
0.39 km

Cheapest

8 Excellent (473 reviews)
1.84 km
8.3 Excellent (857 reviews)
1.36 km
7.8 Good (1,682 reviews)
1.55 km

Most recommended

9.3 Excellent (1,981 reviews)
0.37 km
9 Excellent (2,836 reviews)
0.65 km
8.9 Excellent (1,773 reviews)
0.54 km
Hotel Okura Kobe