Hotel Okura Kobe

I had a nice view ( which I paid extra for )and I guess due to the time the place was very quite. Shuttle service is a nice touch ( as was the English newspaper)and the bell staff who showed me to my room were quite friendly and helpful( provided me , due to the very small towel size with extra towels, quick and uncomplicated ). Met a Banquet service (?) Manager who was very attentive and helpful. Well working aircon & good hot water. Comfortable bed

Front staff / check in staff appeared quite arrogant and cold, no one asked for membership ( One Harmony) or if I like to consider to have a dinner ( no explanation on any facilities in the hotel whatsoever) or if I like breakfast. When I walked around later no one really took note or offered guidance.It felt like a ghost town. There were 5 staff members, i the only guest so plenty of time to fulfill this service. English skills very poor as well. I didn’t felt welcome at all after checking in. Check out was even colder,never had that in any hotel.Guess they don’t need customers to come back. Room ( they charged me a 1.000 ¥ more for the view I asked for ? Nice, especially with an empty hotel ) was disappointing small ( nice view though & quite, see above), looked worn down, stained table surfaces,applications far from modern standards ( amenities ok, bed comfortable), the towels felt old ( like washed way too often & the bath towels soo small !).No bathrobe, the shirt was so small I couldn’t wear in any function. TV no worth mentioning. Checked the restaurants but all very expensive, can’t say about the quality. Overall a huge disappointment as i expected much higher standards and the worst reception / check in experience in recent times.

Old, very old

Terrible service. Extremely overpriced.