Star Island Resort and Club

There were two beautiful pools.My kids loved them.

Paying extra to use certain things at the resort,tennis courts and jet skis

We enjoyed the beautiful grounds. Our room was exceptionally designed. Columns around the jacuzzi beautiful bedding, comfortable living room. Large rooms. Excellent place.

was pleased with everything.

I loved everything about the hotel and the stay.

There is nothing that I did not like about my stay at star island resort.

Great place to stay with a family. We had a 3 room suite - was perfect with 2 kids and newborn. Pools and activities were great for kids. Would definately stay here again!

I didn't like the fact that you had to pay to have maid service. Would have been nice if housekeeping came by once during our stay to change our towels.

The resort was very clean. the rooms were excellant for adults and kids. the pool area is very nice. a great stay for the price, will stay there again.

No.

We thought our stay for one night was excellent - clean room with privacy

The $100.00 hold on the credit card

every thing almost were good and the stuff were profisionals .check inn and chick out so easy and fast .

mosquitos and bugs

The space, comfort, great facilities,the cleanliness of the rooms, excelent location near of everything. I prefer and recomend 100% to the stay at Star Island over Gaylord Hotel.

I would change the pillows; all other places usually have feather down pillows. The other thing that I would change is the way the staff approaches the customer regarding the Time Share conference or presentation; in my personal experience, I was not inform that it was for a Time Share nor the time that it would take to complete the same, I have a spine ilness condition and I was schedule for Friday July 10th, I was already beginning to feel sick during the night and on that morning I had high fever, chills and pain on my back and neck. The lady that called me from the front lobby was very nice and had great customer skills but fail to inform how long it really takes to finish this conference, by the time that we started the first part the video; the counselor notice that I was not feeling good, she told us that it was going to take even more extra time, approximately 1 1/2 hour or more to go over every details. I explain to her my spine condition and that I was sorry but I couldn't stay for so long, when my pain starts I cannot sit,stand or walk for long periods, I need to lay down and rest. It looks like she didn't beleive or understand my spine ilness, because she keept on saying that she just came from one week of absent because she caught something from another customer and she didn't want to get sick again and loose another week of work; I explain that it was not a contagious disease or virus, but she just took our paper to the front desk and told the lady at the front desk that she was not able to proceed because I was sick, there was NO... "Thank you, for coming in" or "Hope you feel better, good bye" even worst NO ride back to the lobby were I was pick-up or at least to the building were I was staying at, she didn't have any considerations,she should know that with spine problems it affects more walking.