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4 locations in Kissimmee
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2.0 Poor
Oct 2022
2.0 Poor
Jan 2022
8.0 Very Good
Dec 2021
4.0 Mediocre
May 2021
Pros:
Staff was friendly but not forth coming with info about tolls and so we called hertz and we were told we needed to see an agent at our nearest location. Found out the location had just closed and after another call to Hertz we were told again to wait until morning to get the info on toll sticker! Found out the next morning we didn't need to see anybody because we were to wait for a bill in the mail. We lost a day of travel because of this:( Also the side door of the cargo van kept getting stuck and would not open and the inside light would not turn off. My husband spent over 2 hours trying to turn it off on the way back from our trip! It was a very bad experience.Cons:
A different vehicle altogether, as well as, information on the use of tolls. For the price we paid we deserved better service!!2.0 Poor
Apr 2021
Pros:
They cancelled my rental the morning I was supposed to pick it up. They told me they didn't have cars.2.0 Poor
Apr 2021
Pros:
Never got the car got there they told me sorry no cars for youCons:
Would’ve been better if they can accommodate people when they screw up but they couldn’t care less3 locations in Kissimmee
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2.0 Poor
Sep 2022
2.0 Poor
May 2022
2.0 Poor
May 2021
Cons:
I spent an hour and a half in line to pick up the car and when it was finally my turn I was told there were no cars available except for a 12 passenger commercial van. If I hadn’t insisted they would have never gave me another option. There were a bunch of hidden fees, had to call to get them clarified after I dropped car off. Will not rent again.10.0 Wonderful
Mar 2021
Cons:
A full tank of gas when I picked it up, but it worked out fine, so not a problem.4.0 Mediocre
Feb 2020
Pros:
Car dirty when picked up, cigarette ash everywhere. Tank was completely full when dropped off, and I was charged for 1/8 tank of fuel.Cons:
Clean car, don't scam customers.2.0 Poor
Dec 2019
Pros:
NACons:
Car/van was not available3 locations in Kissimmee
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8.0 Very Good
Mar 2021
Pros:
The entire process was fast and easy.Cons:
I wished the had a bigger pick up truck available, the Toyota Tacoma was a bit smaller then what I anticipated. However it was great in gas.2.0 Poor
Dec 2019
Cons:
There was no one there, closed when I got there. Then found out the next day, they did not have any cars available to rent? Need the $22 dollars refunded. My wife just called Avis, they said to call Kayak for a refund?? She has turned this experience over to capital one to dispute the fee, since there were no cars available.9.6 Wonderful
Dec 2018
Cons:
Hard to find the drop off site @ Old Towne, Kissimmee, FL...it took me about 10 minutes to find it. But no other issues.6.4 Okay
Jun 2017
Pros:
Car itself which we paid extra forCons:
Service and despite checking 3 times ahead of time about debit card use we weren't told we would have a credit check - credit was fine but I prepared not to check it as it can affect the. Scores . Sign on the wall doesn't help much when your. Standing there w luggage for 4 . Not polite either location .2.0 Poor
Apr 2022
10.0 Wonderful
Aug 2021
3 locations in Kissimmee
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2.0 Poor
Mar 2019
Pros:
Nothing terrible serviceCons:
Terrible service. We only went to rent the car for an Day as a surprise treat for my husband. We already had a rental for a week of our holiday. They hadn’t called us to tell us they only took credit cards. We had debit card an they wouldn’t take my one as in my name even though it was my treat.3.6 Poor
Mar 2017
Pros:
Me dieron un auto con una goma en muy mal estado.volvi al lugar y me cambiaron el auto por una camioneta por el mismo precio...me faltó información de donde dejar la camioneta en el aeropuerto de Miami.. me mandaron a cualquier lado..y ahora que estoy en mi país y recibo el importe me doy cuenta que tengo $50 dólares más de lo que me dijeron de entrada.. de donde salió ese importe?? Como reclamo..infórmense bien antes de contratar un auto10.0 Wonderful
Mar 2017
Pros:
I had to change my pick up and drop off locations twice, enterprise was flexible and accommodating. They didn't have an economy car at the new location, so they gave me a free upgrade! The customer service is consistently unbeatable. Only Enterprise!10.0 Wonderful
Mar 2017
Pros:
The customer service agents at Enterprise in Kissimmee are just wonderful. The system was quick, easy, very affordable compared to others. I had called one rental place directly and the price was more than twice the price I got, and the person was rude. Yunia is the woman at Enterprise and she has to be one of the best customer service agents around. She is friendly, professional, and has complete knowledge of her job. The process was perfect.5.2 Fair
Mar 2017
Cons:
Car smelled of smoke10.0 Wonderful
Nov 2016
Pros:
The agents were very professional and efficient!One location in Kissimmee
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2.0 Poor
Apr 2021
Pros:
NoCons:
Horrible experience. This was fulfilled by Hertz. They bait and switch car was not clean at all!!! Never cleaned!!! So probably wasn’t disinfected either. Staff was rude and signage was lacking in the airport for the pickup location.2.0 Poor
Jun 2020
Cons:
What can I say good about this reservation. Nothing really. I rent a fair amount of cars, and I’ve never had many problems at all, but this was a total debacle. My car is in garage being repaired, and I needed a rental for a Dr. visit I never made. The first problem was the rental office was closed, and the person I spoke with said it would not be opening any time soon. He also said he did not have a car for me, and that he would call me at 4 pm when he had a car. I never got that call. I spent over $50 in cab fair round trip. I fly for the airlines and witness everything from great customer service to the worst. We live in the age of technology, and things like this rarely happen, but when they do, people make the difference. Not in this case.5.6 Fair
Nov 2015
Pros:
Great price, easy to get to.Cons:
Car smelled of smoke and was very noisy. Building to get car was unfinished and did not look legitimate.1.9 Poor
Aug 2021
One location in Kissimmee
One location in Kissimmee
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Reviews
8.0 Very Good
May 2021
Pros:
Great small economy vehicleCons:
Been given the extra day as only 1/2 day charge vs the full day charge of $608.0 Very Good
Mar 2021
Pros:
Staff was very friendly. All went well with pick up and delivery. The windows and side mirrors were so dirty and water spotted I could barely see out. They had a film on them which made things really blurred, especially at night.Cons:
Clean windows and mirrors the day of rental.6.0 Okay
Mar 2021
Pros:
PriceCons:
Service, cleanliness and state of the vehicles.2.0 Poor
Feb 2021
Pros:
How many fees were added. I ended up spending 2x the amount of money...Cons:
Hertz absolutely were trying to take advantage of me at every step and trying to make me pay extra money for every option they offered. So dishonest and wrong.10.0 Wonderful
Feb 2021
Pros:
Staff was very friendly and fast even though the office was very busy. Car was very clean. Price was incredible. Drop-off took less than a minute. They had a space for me to leave my own car overnight.Cons:
I declined the CDW when making the online reservation. When I inquired about adding it at check-in, the price for it was four times higher. But this was out of the hands of the staff at my rental location and controlled by Thrifty itself.2.0 Poor
Feb 2021
Pros:
Staff was friendlyCons:
Car had food crumbs. Had a grinding noise to it when driven. When I called to trade out the car they told me I would have to drive an hour and a half away to the airport to do so or call AAA. They had no regard for our safety.2 locations in Kissimmee
One location in Kissimmee
One location in Kissimmee
One location in Kissimmee
Most popular car type | Full-size |
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