Holiday Inn Express & Suites S Lake Buena Vista

Do not stay at this hotel!!!!!

Leaving and Coming home to sleeping in my own bed.

there were many things about this hotel, that i did not like. For one it was the cleanliness of the rooms. the first room we went in had cockroaches. as soon as i turned the light on, a cockroach ran across the couch. Then i complained and they said it was a palmetto bug….um no the fu.. it wasn't. i live in florida and i know what they look like. And that sir was a cockroach. secondly the rooms were so flithy. the air vents were so disgusting, and there was mold on the shower head. common sense would tell them not to use plastic shower heads, because they grow mold inside and out. the thing looked like it had never been cleaned. we found hair on the comforter, from who knows how many guests ago. The lobby is very nice and it will have you thinking that, your room will be just as beautiful. WRONG it is very dated and you can see the stains in the carpet and upholstery. Also they would not give me a refund, because when i first got there, they said i was there for an hour already. which was not true, we switched rooms in less than an hour and then decided this was not the place for us to stay. Overall the experience was just horrible, do not make the mistake and book this hotel.

Pools,hot tubs and close to the parks

Breakfast eggs and potatoes every morning no breakfast meats how much eggs and potatoes can a person eat

Vacation

The area where it was located was ok.

They didn't tell me about a resort fee until i checked in did they tell me. The carpet looks really dirty, they should change it. The elevators are old and not well kept. There was NO WATER on vending machines. The bathroom door in our room was all scratched and not well painted. By mistake i went to the 4th floor and it had a discousting odor. Overall this hotel should just take better care of their rooms and elevators and hallways. The room space was good but i just felt uncomfortable and not clean. Woulnd't stay here again unless they took better care of their hotel and INFORMED ME OF ANY FEE'S BEFORE ARRIVAL.

The pools were very nice and adult as well as kid friendly. They also had putt putt which was fun.

The hallways smelled like smoke. The room was not cleaned well and somedays not at all. Our sheets were not changed in the five day stay. There was meldew in the bathroom. The tub did not drain well nor did the sink. The water taste is awful. Many areas in the city filtered the water, but this hotel did not filter the room water.