Shilo Inn Suites Hotel - Killeen

The comfort of the bed

Elevator not working

The room we stayed in was nice, clean, and comfortable. The staff were all polite and friendly. I think everything in the room we stayed in (at least what we used) worked. The hot tub indoors was nice and warm and the jets all worked, as far as we could tell. All in all, we enjoyed our stay, despite all the negatives we listed.

They are neglecting things and it's starting to look run down. The pool area really needs a lot of work. The wet and dry saunas were both non-functional and have been that way for at least a year, and the ceiling tiles are dirty and are literally falling to pieces. The pool was not as warm as a heated pool should be. The hot tub located outside was warmish, but the jets barely worked. The ventilation screens on the outside of the laundry area are clogged with lint and look nasty. They don't monitor the pool area and the rules about minors under 12 not being allowed without a responsible adult of 18 or older watching them are not enforced. The water heater was in the process of being fixed. They didn't bother to tell us that when we checked in. We had to discover that for ourselves. We didn't have any hot water for the first 24 hours of our stay. Once it was up and working, it got nice and hot. They gave us a discounted rate due to the water heater being out. I think the discount (20%) should've been more, considering they didn't even give us the option of cancelling our reservation and getting a hotel that had hot water. We stayed in a handicapped room. The shower chair needed cleaning around the base (feet) of the frame. It was a bit mildewed. The handheld shower didn't have very good water flow. The microwave was off balance, so we wedged something under one corner to balance it, so it wouldn't keep tipping every time we opened and closed the door. They had the microwave right on the edge of the sink, so we moved it to a spot further from the sink, in order to prevent electric shock. They used to serve continental breakfast, but they no longer serve that. They don't offer all day coffee service, only from 6 to 10. We didn't even know that or we would've tried it out.