|"Great value for money!"||(in 4 reviews)|
|"Best price in Key West."||(in 7 reviews)|
|""Spacious rooms, beautiful pool area.""||(in 6 reviews)|
|"The room was absolutely disgusting!"||(in 37 reviews)|
|""Dirty room, broken sink""||(in 25 reviews)|
|"The staff was unfriendly and unhelpful"||(in 14 reviews)|
|room was clean||in 144 reviews|
|great and pool||in 80 reviews|
|good location||in 75 reviews|
|staff was friendly||in 69 reviews|
|front desk||in 51 reviews|
|breakfast was great||in 50 reviews|
|great view||in 43 reviews|
|old and dirty||in 40 reviews|
|hot tub||in 36 reviews|
|beach front||in 23 reviews|
|coffee maker||in 23 reviews|
|key west||in 22 reviews|
|bed was comfortable||in 13 reviews|
|phone didn't work||in 13 reviews|
|bugs on the bed||in 10 reviews|
|front entrance||in 7 reviews|
|great value||in 7 reviews|
|tiki bar||in 7 reviews|
Wifi not in rooms. Continental breakfast is wonderful. It was nice to be away for the busy part of Key West but yet close so not a lot of driving. Front desk staff polite and pleasant rest is hit and miss. Rooms clean.
If the owners would spent a little money to modernize the rooms, this would be the place to stay in Key West. It's secluded, on the water and very reasonable. I will stay there again.
The carpet, a/c, tv's paint need upgraded. The tiki bar would be a great party spot.
Desperate need of improvement
The resort was not hard to find. It's location is right off the main strip. But when entered the parking lot was surprised by the unkept building. The staff was prompt and courteous. Overall the room was cleaned but paint was peeling off the walls, the toilet leaked, the bed was uncomfortable and squeaky, and everything that seemed worned down and old.
I didn't think the price was right for the stay and worth the price of the room.
Well... they had a bed.
Location and waterfront view... iguana and other wildlife were around the area so that was nice.
Termites, disgusting bathrooms, wife got bed-bug bites, unpainted drywall patch in room. Wouldn't pass housing code if newly built. Closer to a "no-tell-motel" than a resort.
Staff was poor, room was adequate. Air conditioning was poor.
The location is good, could rent a bike easily, stayed there for 3 nights and everyday someone did cleanup the room. There was a fridge and microwave which did help.
1)The room was nasty. The carpet needs to be changed immediately, not cleaned as you cannot walk without slippers in the room, your feet will be BLACK. 2) They provided a coffee machine but no sugar and/or creamer in the room. 3) The breakfast wasn't great, no eggs at all :( 4) There was a broken hair dryer in the bathroom cabinet, the cabinet had a lot of molds. 5) There were 2 lamps in the bedroom which did not work. 6) Worst of all, the AC was a wall /window fixed, right next to the bed. Guess the filter wasn't cleaned for a long time. I had a severe cold which got worst every night we were there. 7) Overall, not worth the money, very unhygienic and need a serious renovation or cleaning.
I liked the breakfast and the rooms were nice and comfortable. The hotel was 5 minutes away from everything. The room does not need to be upgraded. Seriously it's a room with beds, bathroom, and tv. Our tv was not a flat screen but so what... I thought for the price, this was great.
The staff seemed a little disoriented towards hotel policies. There was a lack of communication between managers and staff.
The room was quaint and very cool. Loved having a frig.
It was easy to check in and folks were friends enough.
pool wasn't heated and there could have been more of a breakfast selection
Not what we booked
Booked two beds and when we got there they told us they didn't have any left
Place was dingy
The property needs significant updates: new paint, non-dripping plumbing, wi-fi around the property (and rooms), carpeting, etc. It looks like the owners haven't invested anything in the property for at least 20 years.
Nothing to like ... I never got to experience Banana Bay Resort as they over booked the property and ended up palming me and my friend to another property further away from the activity center of Key West.
The property was over booked so we were dumped off at a lesser competition's facility. I was told (via e-mail) that I was notified as early as possible but the fact remains my notification came as I was enroute to the airport for a flight to Bogota. Very disappointed in the customer service. Whatever experience I had was tainted from the start.
Those headed for the beaches of Key West in Florida can stay at the Banana Bay Resort to be close to all the city has to offer, as well as have a home base for the night that is relaxing and has modern amenities.
The rooms at the resort are split between two floors. They are suites that include kitchenettes so guests an make some food in the room. Guests will have air conditioning, access to a private beach, microwaves, and private balconies. There are views of the Gulf of Mexico from the balconies for guests to gaze out at on their trips. Rooms have lots of space for guests to move about in and many of the modern amenities travelers are accustomed to.
There is a free breakfast served for guests of the Banana Bay Resort every morning. There are also vending machines on-site for snacks. The property is close to a ton of other dining options. Kim’s Kuban is a quick walk away. Key Plaza Creperie can be walked to as well. There are also Goldman’s Bagel Deli and Five Guys in under 10 minutes from the resort.
Banana Bay Resort has a pool for guests to enjoy. There is a private beach to lay out on and many Adirondack beach chairs to lounge in and take in the stunning views. Guests can enjoy time in the on-site hot tub, or rent bicycles for exploring Key West on two wheels. Note that this property is for adults only so book accordingly.
based on 158 reviews
Policies vary by room type and provider.
The Capitana Key West is located at 2401 N. Roosevelt Blvd, Key West in Mid Town East, 2.5 km from the centre of Key West. Smathers Beach is the closest landmark to The Capitana Key West.
Check-in time is 16:00 and check-out time is 11:00 at The Capitana Key West.
No, The Capitana Key West does not offer free Wi-Fi.
No, The Capitana Key West does not offer free parking.
No, The Capitana Key West does not offer free airport shuttle service.
The Capitana Key West is 2 km from Key West.
Yes, The Capitana Key West is a pet-friendly hotel.
Yes, The Capitana Key West has a pool on-site.