Pros (+) Fantastic hotel with great ambiance and very attentive staff.
5 stars
Kampala Serena Hotel
Photos of Kampala Serena Hotel
Overview
An inspirational blend of 5-star polish and panAfrican panache, this world-class hotel will showcase the cream of Ugandan culture while delivering the ultimate in personalized service, international cuisine, social style and business reliability.Serena's Uganda flagship, the Kampala Serena Hotel is an inspirational blend of 5-star polish, pan-African panache, social style and business reliability.Ideally located at the very heart of Kampala, our luxury business hotel stands amidst 17 acres of landscaped grounds and water gardens. An oasis of cool and green, encircled by the seven hills of Kampala, this 186-room world-class hotel is the focal point of national, regional, business, political and social life.Drawing its architectural inspiration from the abundance of Uganda's lakes and rivers, the hotel has been created around a central water theme, which manifests itself both in the extensive water gardens and in the hand-carved panels and shimmering mosaics with which it is decorated.Inspirationally styled as a Kampala showcase for Ugandan art, this unique 5-star hotel offers; an international conference centre, a garden auditorium, a roof-top terrace, a rock-sculptured pool terrace, three restaurants, two bars and the Moorish palace of the Maisha Mind Body and Spirit Spa'.
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*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Amenities at Kampala Serena Hotel
- Outdoor pool
- Spa and wellness centre
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Valet parking
- Free parking
General
- Executive lounge access
- Family rooms
- Garden view
- Inner courtyard view
- Storage available
- Seating area
- Slippers
- Sofa
- Soundproof rooms
- Soundproofing
- Telephone
- Carpeted
Services and conveniences
- Business centre
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- 24-hour front desk
- Safety deposit box
- Bottle of water
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Towels
- Shampoo
- Body soap
- Dustbins
- Conditioner
Dining
- Wine glasses
- Electric kettle
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Breakfast in the room
- Tea/coffee maker
Pool and spa
- Hot tub
- Outdoor pool
- Pool towels
- Spa and wellness centre
- Massage
- Pool bar
- Sauna
Accessibility and suitability
- No smoking
- Designated smoking area
- Disabled access
- Lift
- Accessible by lift
- Allergy-free room
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower cap
- Toilet
- Toilet paper
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Trouser press
- Iron and ironing board
- Tumble dryer
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Private parking
- Shuttle service (additional charge)
- Valet parking
Family friendly
- Babysitting or child care
- Cribs available
- Child pool
- Kids meals
- Complimentary breakfast
Bedroom
- Socket near the bed
- Alarm clock
- Sofa bed
- Wardrobe or closet
Media and entertainment
- Cable or satellite TV
- Shared lounge/TV area
- TV
Outdoor
- Garden
- Terrace/Patio
- Balcony
Things to do
- Gift shop
- Golf
- Beauty salon
Workspace
- Fax/photocopying
- Desk
Fitness
- Aerobics
- Fitness centre
Health and safety
- Daily housekeeping
Reviews of Kampala Serena Hotel
8.9
Very good
247 verified ratings
Wonderful
159
Very good
47
Good
18
Okay
14
Fair
1
Mediocre
5
Poor
3
Summary of reviews
Guests say
Guests appreciate the hotel's great location, beautiful gardens, and attentive service. The ambiance is described as fantastic, making it feel like a resort in the city. However, some reviews mention that certain rooms are outdated and could use improvements. Overall, the hotel is recommended for its service and cleanliness, with some guests expressing a desire to return.AI-generated from customer reviews
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8.8 out of 10
187 reviews
9.6 out of 10
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10 out of 10
3 reviews
10 out of 10
2 reviews
9.9 out of 10
1 review
All reviews
Location
P.O Box 7814, Kintu Road Kampala, Kampala
What's nearby
- Kibuli Mosque1.5 km
- Uganda National Museum1.8 km
- Gaddafi National Mosque2.1 km
- Kabaka's Palace3 km
- Namirembe Cathedral3 km
- Buganda Parliament3.3 km
- Kasubi Tombs3.7 km
- Rubaga Cathedral4.2 km
- Baha'i House of Worship5.1 km
- Ndere Cultural Centre5.3 km
- National Stadium8.6 km
Policies
Check-in/Check-out | Check in anytime after 12:00, check out anytime before 10:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Kampala Serena Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
FAQs when booking at Kampala Serena Hotel
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See most recommended stays in KampalaGood to know
Value for money | 8.5 |
|---|---|
Distance to city centre | 0.6 km |
Nearest airport | Entebbe |
Distance to airport | 34.7 km |
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