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The Crossroads Hotel & Suites

The Crossroads Hotel & Suites

5.3
OK

Based on 88 reviews
 
3135 E Airport Fwy, Irving, TX 75062, United States
  +1 972 894 1900
The Crossroads Hotel & Suites - Irving, TX, United States
Check-in
Check-out
Compare vs KAYAK |
Priceline $81
Hotwire $93
Hotels.com $93
Priceline
per night
Hotwire
per night
Hotels.com
per night

Rooms

Check-in
Check-out

King rooms

$81+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
Unknown
$81 per night
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Unknown
$93 per night
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Unknown
$93 per night
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Unknown
$96 per night
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Unknown
$96 per night
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Unknown
$96 per night
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Unknown
$96 per night

Double rooms

$105+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
Double bed
$105 per night

Reviews

Traveller rating

15
4
15
24
4

Time of year

Traveller type

Show reviews that mention

+
downsized
used tampon
wall plaster
large puddle
visible stains
roaches in the room
fridge and microwave
toilet was clogged
watch my soccer
temperature knob
worst experience
ceiling fixture
tired and the room
stained and cigarette
infested bed bugs
low prices
early hour
bad smell
outside the door
nice staff
  • Poor
    Apr 2015
    2.0

    Wish I'd read more reviews before I stayed here.

    I should have known I wouldn't get much for $35 a night, and I didn't. The only reason I didn't go elsewhere was that I was very tired and the room was just barely inhabitable. Pluses: o Working power, plumbing, air conditioning, clock radio. o Plumbing fixtures worn but working. Lots of hot water. o Floors, furniture, bedding, toilet, shower clean. o Nice soap, shampoo, hand lotion. o Bed a little hard but I slept well. o Bath linens thin but adequate. o Curtains made room very dark. Don't know: TVs and room phone (I didn't use them)

    Minuses: o Most table and counter surfaces dirty or showing smears from whatever rag they were wiped with. o Several light fixtures unplugged because knobs were missing; one fixture didn't work at all). o Bare light bulb in living room ceiling. o Lock hardware on door was loose. I tightened it myself; only after doing so did I feel safe staying there. o Rip in arm of couch. o Dark, depressing paint and paneling. o "Kitchen" is a fridge, tiny microwave, greasy plug-in 2-burner unit on counter top. o NO COOKING OR EATHING DISHES AT ALL. o Air conditioning: both worked but one had a broken temperature knob; together they cooled the place enough. o Sketchy clientele, hung around outside in groups. I felt unsafe, and I'm a big guy and I can defend myself. o WiFi: slow, kept getting disconnected, 5-6 networks and I had to keep trying them to find one that worked. o One trash can for whole suite. o Patchy paint, sloppy around edges, visible spackling in several spots. o Hair dryer broken. o Ironing board but no cover and no iron. o No drinking cup or glass in bathroom or kitchen. o Toilet flapper valve stuck open once; I had to manually untangle it. o Outdoor fire hoses absent. o No stopper in bathroom sink (made shaving difficult). Guest service: o Terrible phone connection at front desk. o Clerk barely spoke English. o No air conditioning in front office. o Took 15 minutes to find my reservation (made through Bookings.com). The kicker: When I checked out, the man at the desk, who sounded like the owner, told me proudly that my room was one of their best.

  • Mediocre
    Apr 2015
    2.5

    Give your review a headline

    Got bit by bed bugs all over my back Had to wait to buy a soda 10 minutes while clerk talked on phone Burned out light on ceiling fixture. Difficult to get to.

  • Mediocre
    Mar 2015
    2.5

    Cheap and Dismal

    The parking lot was well lit.

    I've been homeless and prefer that to staying here. Seriously, stay away. The staff barely speaks English and are unwilling to work with you on modifying your reservation. They charge more than the cost of staying the night if you want to check out a day early. The toilet runs, the faucet drips, the lights are bare bulbs, the door doesn't seal, room service opens my bags, there is no hot water after 7 AM, the AC unit rattles loudly, and you can smell when someone next door uses the bathroom. It's located in an industrial section, so food, shopping, and even fuel stations are miles away. Oh yeah, and bed bugs. In summary: if you want an inexpensive way to spend the night, threaten small children until the police show up, resist arrest, and spend some time in jail. You'll receive better service.

  • Poor
    Dec 2014
    2.0

    Just say NO!!

    I walked into the lobby. No one was at the front desk but 3 people were on the couch speaking a different language. I announced that I had made a reservation. They continued to talk and eventually got around to helping me. It was difficult to understand their English. Although I made the reservation for 3 people, when I got to the room there were only 2 towels and the pull out couch did not have a sheet, blanket, or pillows. I called to correct the problem and was told that I would have to wait until morning. They didn't have any extra linens or towels at the front desk. My son ended up having to sleep directly on the mattress with a blanket and pillow we happened to have in the car. When the maid finally came late in the morning it took me some time to communicate what I needed. She finally gave me a blanket, sheet, and extra towel but didn't bother to make his bed and I gave up trying to get a pillow for him. The entire time they never did clean the room. I found a lot of trash under the couch, battery by the TV, smoke alarm in one of the drawers, the shower had a black ring. They were very cheap about giving you towels or supplies. The morning we were supposed to check out our keys stopped working so we ended up getting locked out of our room while we were loading our car. When I did our laundry I came back to find my still very warm clothes had been taken out of the dryer by another guest. One night my husband didn't have warm water to shower with and the next morning we saw a huge pit had been dug in front of the motel and water was in the bottom of the hole.

    Absolutely nothing! Worst experience I ever had. I normally use hotwire.com and have never had any problems like this. I will never use this service again to book a hotel.

  • Poor
    Nov 2014
    2.0

    Worst Hotel

    Nothing

    Room smelled like stale cigarettes Room gross and dirty Bed had Bedbugs Woke up after an hour of sleep to bites all over my body. Leff hotel in the middle of the night to sleep at the airport NEVER AGAIN!

  • Poor
    Nov 2014
    2.0

    Don't book there worse experience in life.

    Roach infested place. Sink in bathroom dirty when I checked in. Toilet ran all night. Linen suppose to be white. They were a dark beige to the point that looked dirty. Was suppose to have a king bed. Got double bed. Bedspread had a rust stain on it and a bed was broken. Checked in in the late hour checked out in the early hour. Could not deal with the condition. Ask for a refund for at least one night. I was told I could not get a refund. Because, they said they could have move me to another room. If on room is infested with roaches. They all are. I was traumatized and I ended up going to stay with a relative. Worse experience in life.

    Roaches, and fillthiness.

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About

Overview

With a stay at The Crossroads Hotel & Suites in Irving, you'll be within a 10-minute drive of Irving Convention Center and University of Dallas. Featured amenities include laundry facilities, an elevator (lift), and coffee/tea in a common area. Planning an event in Irving? This hotel has 1200 square feet (111 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.

Hotels.com

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

5.3 OK

Based on 88 reviews

7.5

Service

4.2

Vibe

2.0

Amenities

0.3

Cleanliness

Check in

15:00

Check out

11:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Free Wi-Fi
Internet
Laundry service
Meeting/Banquet facilities
Hot Tub
Air-Conditioned
24 Hour Front Desk
Free parking
Designated smoking area
Non-smoking rooms available
Increased accessibility
Lift
Laundry facilities
Pets not allowed

Photos

The Crossroads Hotel & Suites - Irving - Building All photos (10)
The Crossroads Hotel & Suites - Irving - Bedroom Bedroom (3)
The Crossroads Hotel & Suites - Irving - Building Building (1)
The Crossroads Hotel & Suites - Irving - Business centre Business centre (1)
The Crossroads Hotel & Suites - Irving - Meeting room Conference (4)
The Crossroads Hotel & Suites - Irving - Business centre Business centre (1)
The Crossroads Hotel & Suites - Irving - Meeting room Conference (4)
The Crossroads Hotel & Suites - Irving Unknown (1)
All photos (10)
Conference (4)
Business centre (1)
Bedroom (3)
Building (1)
Unknown (1)
All photos (10)

Location

Most popular landmarks

  • The Mustangs of Las Colinas 5.2 km
  • Ruth Paine House Museum 5.5 km
  • Irving Arts Center 5.8 km
  • Irving Convention Center at Las Colinas 6.1 km
  • National Scouting Museum 8.6 km
  • Irving Market Center 9.6 km

Irving travel guide

Learn about Irving on KAYAK

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