|"Nice clean feeling bed was amazing."||(in 38 reviews)|
|"Very Clean and great staff."||(in 78 reviews)|
|""Very nice hotel, excellent service.""||(in 80 reviews)|
|"The room smelled like mildew."||(in 104 reviews)|
|"Pool was closed because of covid."||(in 16 reviews)|
|"No vending machines on the floors."||(in 2 reviews)|
|room was clean||in 348 reviews|
|great location||in 266 reviews|
|nice hotel||in 217 reviews|
|staff was friendly||in 177 reviews|
|parking lot||in 174 reviews|
|charge for parking||in 119 reviews|
|connected to the mall||in 84 reviews|
|hot tub||in 60 reviews|
|pool was closed||in 60 reviews|
|comfortable bed||in 54 reviews|
|called the front desk||in 53 reviews|
|great restaurants||in 47 reviews|
|star hotel||in 35 reviews|
|room service||in 26 reviews|
|long walk||in 25 reviews|
|sheraton||in 22 reviews|
|vending machines||in 15 reviews|
|needs to be updated||in 7 reviews|
|money wasted||in 6 reviews|
Room was comfortable
I booked a hotel room on 9/28 for a trip I was taking from 10/9 to 10/10. I was sent an email on 10/6 from reservations@res-Marriott.com stating that my reservation # 42601730 had been cancelled. The email did not come from Expedia or Kayak. After receiving the email, I called the reservation phone number listed in the email (1-800-325-3535) and inquired about my cancelled reservation. The woman I spoke with was also confused as to why the reservation would have been cancelled. She made me a new reservation, gave me Sheraton reinstated reservation # of 92195606 and told me the total cost of my room for 10/9-10/10 would be $89.09 plus taxes, making the final bill $104.24. There was confusion when I checked in on 10/9 but I have the front desk the confirmation number I was given by the woman mentors above and he was able to check me in. I checked my credit card statement and there was no credit made on my account after the cancellation 3 days prior to calling. I was charged $129.17 on 9/28. When I checked out on 10/10 the front desk man was trying to rush me out, talked over me when I asked for the rate I was being charged (I thought it should be the $104.24) and kept looking behind me at the next guest while I was trying to get some information. He kept telling me he was unable to give me information on an Expedia reservation, but Sheraton is who cancelled it in the first place. Based on his rude behavior, I will not return to this hotel. I understand I booked through Kayak/Expedia, but because my reservation was cancelled and I received an email from Sheraton (and called their 1-800#) I expected to be able to get some more clarification.
Hotel old, worn. Needs updating
Comfortable room with great beds and fabulous shower. Will definitely stay here again. Steps away from shopping, restaurants and movie theater.
My priority with picking a hotel is cleanliness, and this hotel delivered. It also has a great location, and it feels great to be able to walk to the mall and restaurants after being on the road all day.
That the wifi is not free.
The staff was extremely friendly and helpful. The hotel and room are very clean. The mall is connected to the hotel which is a very convenient bonus. We did order room service and the food was very good.
The exercise equipment is a little outdated and not functioning well. Several of the treadmills' computer panel would not respond. The breakfast was good not great, I would like a few more options but it was good with good fresh fruit, oatmeal, cereals, eggs, etc.
Room was great!!! Quiet and relaxing atmosphere!!! Love that this hotel is close to the Fashion Mall and many great restraunts!!!
Bed and pillows were comfortable.
$10 charge for WiFi. Room had only one serving of coffee.
Offering an indoor pool and a Jacuzzi, Sheraton Indianapolis Hotel at Keystone Crossing is situated in Indianapolis and is a short stroll from The Fashion Mall at Keystone. It also features valet parking, an express check-in and check-out feature and a 24-hour business centre.
This 3-star hotel provides a concierge, a 24-hour reception and laundry facilities. A gym can be readily accessed by guests wanting to keep active while travelling.
There are 560 traditional rooms at Sheraton Indianapolis Hotel at Keystone Crossing, each offering all the essentials to ensure a comfortable stay.
The hotel has an on-site restaurant, perfect for guests who prefer to eat in. Each evening, guests are welcome to relax in the lounge bar. A wide selection of eating options are also found in close proximity to the property.
Indianapolis International Airport is under a 40-minute drive from Sheraton Indianapolis Hotel at Keystone Crossing. Conner Prairie and The Children's Museum of Indianapolis are also a short car ride away.
based on 2,353 reviews
Policies vary by room type and provider.
Guests with existing Sheraton Indianapolis Hotel at Keystone Crossing reservations for any future arrival date, including reservations with pre-paid rates, can make full changes or cancellations without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by 30 June 2020. For guests making new reservations at Sheraton Indianapolis Hotel at Keystone Crossing for any future arrival date, including reservations with pre-paid rates, between today and 30 June 2020, reservations may be changed or cancelled at no charge up to 24 hours before your scheduled arrival date. For more information, visit the Mariott Response to COVID-19 page.
Sheraton Indianapolis Hotel at Keystone Crossing is located at 8787 Keystone Crossing in Washington Township, 16.9 km from the centre of Indianapolis. Caribbean Cove Indoor Water Park is the closest landmark to Sheraton Indianapolis Hotel at Keystone Crossing.
Check-in time is 15:00 and check-out time is 12:00 at Sheraton Indianapolis Hotel at Keystone Crossing.
No, Sheraton Indianapolis Hotel at Keystone Crossing does not offer free Wi-Fi.
No, Sheraton Indianapolis Hotel at Keystone Crossing does not offer free parking.
No, Sheraton Indianapolis Hotel at Keystone Crossing does not offer free airport shuttle service.
Sheraton Indianapolis Hotel at Keystone Crossing is 27.5 km from Indianapolis. Sheraton Indianapolis Hotel at Keystone Crossing is 142.2 km from Fort Wayne.
No, pets are not allowed at Sheraton Indianapolis Hotel at Keystone Crossing.
Yes, Sheraton Indianapolis Hotel at Keystone Crossing has a pool on-site.
Sheraton Indianapolis Hotel at Keystone Crossing has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.