JW Marriott Indianapolis

Service and staff were excellent!!! Very friendly and helpful staff! Clearly the hotel knows how to handle huge numbers of people attending a convention. Meal service was efficient and polite. Executive Suite/Lounge breakfast and snacks were very good! Food in two restaurants onsite was excellent. Breakfast service was slow in OP, but we were warned by server it would be slow. Understaffed last weekend? Loved all those TV screens in the main floor bar - easy to see and hear the football game! Excellent and friendly food recommendations by Grayson, our server. Good hamburger and Reuben. We really enjoyed the historical homes tour, also! Hotel is in a great location!

1. No refrigerator in the room; extra $25.00 fee to bring one to the room! 2. Room smelled slightly stale. 3. Please provide map of hotel at check-in because this is a HUGE hotel and the various banks of elevators and the floors they served were confusing, at first. 4. For the NFRW Convention, different events were on three different floors and the bottom floor was hard to find...at first it was confusing. (Different banks of elevators required for various floors.) 5. I received an overnight package at the Fed-ex office in the hotel, and had to pay an extra $10 handling fee after paying $55.00 shipping fee from home!!! Yikes! $5 would have seemed more reasonable! 6. The concept of the Executive Suite for "free" breakfast was not explained when I booked the room. I found out about it when I arrived. Most hotels now provide free breakfast. 7. Marriott reservation staff is remote and cannot provide specific information about each hotel...it took me awhile to search and find the actual front desk phone no. to give to my family in case there was an emergency and they needed to reach me. Good idea: Include actual phone no. of hotel booked, not an 800 number, on the confirmation. 8. No ice machine handy...had to call and ask for ice to be delivered to the room. 9. No hotel shuttle from the airport - Alternate transportation had to be arranged, which seemed odd for a huge convention hotel like this. We used an Express Downtown bus and Lyft. Express bus option for downtown not explained when I booked. Our group got last-minute info on transfers from convention organizers. 10. At convention meals, it looked like a lot of food was going to be wasted! Do you donate leftovers to shelters or other places? 11. Wine and beer prices too expensive at convention meals - $12.00 wine, $10.00 beer for domestic labels.

Everyone was very prompt and friendly, great accommodations. Perfect weekend getaway.