Water turned off all day
They turned off the water while I was brushing my teeth in the morning, so I could not rinse my mouth. They said the water would be off all day. As a result, I was forced to leave them a present in the toilet.
Front desk staff was fantastic. I left my Ipad in the car that was valet parked and they retrieved it in a flash! Connor, the valet supervisor, gave excellent directions for walking to Mass Ave. and was very cordial. Room was very quiet and the bed was so comfortable. Would absolutely return to this hotel!!
Great to be within blocks of all the activities on monument Square. All employees were very nice and accommodating.
We liked the friendly staff from the minute we walked into the lobby- everyone was very helpful! The hotel was within walking distance of everything we wanted to see and do! Fabulous weekend!!
We never did get the comfort beds to work but slept ok anyway!
Poor Customer Service
the hotel charged my credit card for the stay when i had already been charged by the online booking service and the hotel also charged the online booking service and i have yet to get assistance resolving the matter. i talked to two different people who have told me two different things. When i asked for a copy of my receipt they sent me a blank receipt. When i checked out, i was told the total charge to my card and then told "oh, i wasn't supposed to tell you that". They had asked me to pay again, saying my credit card was declined. When i got home, my credit card statement said otherwise.
The staff was great. They helped us plan our night when plans were changed and they gave us amazing advice.
One reason I picked this hotel was to enjoy the pool and it was closed for cleaning.
The newly remodeled Hilton Garden Inn Indianapolis Downtown hotel is located in the heart of downtown Indianapolis, Indiana. The hotel is attached to the Salesforce Tower and adjacent to Circle Centre Mall, Monument Circle, Bankers Life Fieldhouse (home of the Indiana Pacers), the Lucas Oil Stadium, and the Convention Center. The Hilton Garden Inn Indianapolis Downtown hotel combines an upscale stay and value with a superb downtown Indianapolis location. This hotel is located three miles from The Children's Museum of Indianapolis and less than one mile from the NCAA Hall of Champions, Victory Field, Indiana State Museum and the Indianapolis Zoo. The hotel's newly renovated guest rooms offer 12-foot ceilings and large picture windows with city views. A variety of amenities await including complimentary internet (both wired and wireless), complimentary local calls, HBO, flat panel LCD TVs, iron and ironing boards, and large desks with comfortable, ergonomic chairs. Each room also has a hospitality center including a refrigerator, microwave and coffeemaker. The bathrooms are embellished with rich granite surrounds and counter tops, curved shower curtain rods, heated mirrors and hair dryers.
Based on 1,265 reviews
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