Hilton Garden Inn Indianapolis Downtown

Reviews

Pros

"The location downtown was perfect." (in 25 reviews)

"The location is was perfect." (in 56 reviews)

"The room was clean and comfortable." (in 36 reviews)

Cons

"Wallpaper was peeling in the bathroom." (in 6 reviews)

"The extra charge for incidentals caught me off guard." (in 9 reviews)

Show reviews that mention

+

caught me off guard

charge for incidentals

room dated wallpaper

dated wallpaper peeling

board hair dryer

loud and ac unit

great location

close to most downtown

validate the parking

street noise very loud

elevators took

pressure in the shower was great

booked a double queen

water pressure

comfy bed

staff friendly

great in room

free breakfast

resolving the matter

hot tub

Okay

Feb 2017

4.5

Water turned off all day

They turned off the water while I was brushing my teeth in the morning, so I could not rinse my mouth. They said the water would be off all day. As a result, I was forced to leave them a present in the toilet.
Excellent

Apr 2016

10.0

Front desk staff was fantastic. I left my Ipad in the car that was valet parked and they retrieved it in a flash! Connor, the valet supervisor, gave excellent directions for walking to Mass Ave. and was very cordial. Room was very quiet and the bed was so comfortable. Would absolutely return to this hotel!!
Excellent

Jan 2016

10.0

Great Location

Great to be within blocks of all the activities on monument Square. All employees were very nice and accommodating.
Excellent

Mar 2015

9.7

Great location!!

We liked the friendly staff from the minute we walked into the lobby- everyone was very helpful! The hotel was within walking distance of everything we wanted to see and do! Fabulous weekend!!

We never did get the comfort beds to work but slept ok anyway!
Good

Dec 2014

7.4

Poor Customer Service

the hotel charged my credit card for the stay when i had already been charged by the online booking service and the hotel also charged the online booking service and i have yet to get assistance resolving the matter. i talked to two different people who have told me two different things. When i asked for a copy of my receipt they sent me a blank receipt. When i checked out, i was told the total charge to my card and then told "oh, i wasn't supposed to tell you that". They had asked me to pay again, saying my credit card was declined. When i got home, my credit card statement said otherwise.
Excellent

Aug 2014

8.3

The staff was great. They helped us plan our night when plans were changed and they gave us amazing advice.

One reason I picked this hotel was to enjoy the pool and it was closed for cleaning.

No reviews found. Try removing a filter, changing your search, or clear all to view reviews.