Staff was rude. No hot water in the room, when I spoke to the front desk all they could say was they were sorry. They offered no help.
Old and dark. The hotel needs a renovation. The room was clean
Food at restaurant was not good.
July 2017 Stay
Staff were friendly when approached Maintenance staff repaired a broken doorknob as soon as we reported it.
- No towels in the room on check-in - Breakfast buffet was poor, had to spit out the potatoes as they were so dry. must have been sitting for hours - The TIP cards on the table are cheesy, and unprofessional - WIFI is a joke, I feel sorry for the staff having to tell customers that it is their computers or software. It isn't it's the hotel's WIFI which works well in the lobby but no-where else. - It's a tired hotel, that needs a major refresh!
Filthy room w/ gross surprise in bed
We walked into the 1980s decorated room and saw a layer of dust covering everything...turned a white cloth black as we wiped down counter tops and night stands. Then we saw stains all over the bed spread - we pulled it off only to notice what appeared to be pubic hairs on the sheets. We left and demanded a refund - which two weeks later I still haven't received.
Not a Three Star
Location, large room
Breakfast was terrible, somewhat run down, should be priced in the 59 - 79 dollar range and should be listed as a two star
The staff was friendly and helpful. The room was very nice and clean. The continental breakfast was good. Although some fruit would have been nice to have too. The room was large and nicely updated.
A group of people staying at the facility had no consideration for others because they were playing games and being very loud in the hallway. I believe an employee came and told them to be quite because it wasn't long after that they quieted down.
Could use some upgrades
The location is amazing and the views from the rooms with balconies facing the river are great. The price is fair. Overall, the room was fairly upgraded and nice. We liked that it had a fridge, microwave, and sink.
Our room (and many others based on grumblings heard around) lacked air conditioning. When we called the front desk the man that came just explained to us how to work an air conditioning unit and after fiddling with it confirmed that yes, indeed, it was broken. He could not fix it though. While I appreciate his mansplaning (it's a thing, look it up) the way the modern marvel of an air conditioning unit works it would have been more helpful if he had fixed it. I would recommend that a hotel that provides 24 hour service have a maintenance person available around the clock. Although, I'm not aware if that is an industry standard.
Not the modern hotel expected
I like that the room was big and did have a decent view.
There are several concerns with this hotel. First, there was not a working thermostat for the room. Instead, you had to operate expand and try to guess the correct speed. Second, I was unimpressed that it was an analog TV. Watching a movie is not an option and the quality of the image was very poor. Third, the overall feel of the Hotel is outdated.
Our room had everything we could possibly need for a family traveling with an infant. Very accommodating staff. Complimentary breakfast was excellent.
The only comment I would make is that the chairs on the patio outside our room were a mess with dust and cobwebs, so maybe make it a point to give some attention to the outside every couple of weeks during the summer months.
Horrible experience! Room was not ready until almo
Rooms were nice size.
Staff and their ineptness.
Very noisy above us...someone must have walked across the floor for two hours. I finally got to sleep at 2:00 am
The staff gave us a hard time about the number of people listed in our room. They never bothered to change it and they were going to charge us extra for the continental breakfast! I was not impressed by the staff!
Shilo Inn Suites Hotel - Idaho Falls is just 2.2 mi (3.6 km) from the airport and offers a free shuttle (available 24 hours). After having fun at the indoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. A spa tub and a sauna are offered, and in-room conveniences include refrigerators and microwaves.
Based on 1,014 reviews
Policies vary by room type and provider.