Sheraton Hohhot Hotel

as handy to where I wanted access

Cold room service from the restaurant

kindness of Mr. William Sun. He took a good care of me

no complain

Comfortable bed, clean rooms Staff in restaurant serving buffet was friendly , efficient. Food in buffet was delicious. Good variety. Staff in Chinese restaurant was slow to respond, food took a long time to be served. Love the gym. Very well equipped & clean. Liked the small room to practise my yoga. Yoga mats available. Liked the indoor pool & jacuzzi .

Check-in staff took a long time to check us in. We checked in & out on different days (12, 14, 16 Aug) during the week & the process was different each time. But always taking at least 20-30 minutes. They either couldn’t find my booking or seemed to have difficulty with the whole process ... perhaps you need to have a proper system that all staff can follow ? The staff also cancelled my booking on 14Aug, just because my surname was the same as my friend’s. My friend cancelled one room but the staff cancelled my room instead! They insisted that it was me who sent the email to make the cancellation. Couldn’t they read that our names are different? Also at check in, the first 2 occasions they did not ask for visa but on the 3rd occasion on 16Aug they asked for visa. Why the difference in the process ? On 12 Aug , we ordered drinks at the lobby. The staff did not know how to prepare a Shirley Temple and a Florida. They took more than 30 minutes to prepare. We saw them referring to a ‘recipe book’ to check. When they served the drinks, they could not tell us which drink was Shirley Temple and which one was Florida. Please ensure your staff gets the right training. On 12 Aug, our room was also not properly cleaned. The staff cleared the bin in the bathroom but not in the bedroom. They also did not replenish the tea/coffee. The fridge was locked as well and we had to call to get it unlocked . I think once your staff at check in gets proper training for a faster more efficient check in process , it will certainly make the stay at Sheraton a much better one ! Thank you !