Good to know
|Distance to city centre||2.5 km|
|Distance to airport||35.7 km|
Time of year
Show reviews that mention
|approving||in 3 reviews|
|beds are comfortable||in 4 reviews|
|breakfast is good||in 30 reviews|
|business partners||in 1 review|
|coffee machine||in 3 reviews|
|cost exorbitant||in 3 reviews|
|desk staff||in 56 reviews|
|friendly staff||in 5 reviews|
|heating not working||in 10 reviews|
|ice festival||in 16 reviews|
|king-size bed||in 18 reviews|
|location was good||in 14 reviews|
|places nearby||in 5 reviews|
|room is clean||in 35 reviews|
|room service||in 24 reviews|
|shopping mall||in 16 reviews|
|smell of smoke||in 6 reviews|
|swimming pool||in 17 reviews|
|wanda||in 5 reviews|
Comfy beds, great staff, nice location, easy to get around.
The food could have been better, the burgers weren't to be expected. the morning breakfast good value for money. 2 bars and a coffee area, only one staff member, quiet disappointing couldn't use the other areas as short staffed.
The hotel located in the good centre of the city. Clean. Close to shopping mall and park.
The staffs should be better trained for hospitality and maybe a little english. The price shown in this site is not final, prepare to pay for up to 40% extra. Price shown in our booking was just a little bit more than 5000CNY but ended up paying around 8000CNY. If you didn't get the breakfast-included package, go out for breakfast else where. It's expensive.
Nothing.only the service staff at the Executive lounge was diligent n customer focused
everything was 3rd rated, not 5star, probably 3star overall....especially outdated 30yr old rundown facility, facade, and room, breakfast was local n bare simple, and frontdesk was below standard in customer service n knowledge
When we arrived late at night, the staff at the reception wasn’t very welcoming, and didn’t speak much English
Staff don’t speak English
Dec 24-Jan.4 2019 Shuttle bus from Hotel(leave at 4pm) to Central Street,back from Central Street(8pm) to hotel. Jan.5-.Feb.3 2019, Feb.7-11,2019 Shuttle bus from Hotel(leave at 4pm and short stop at Central Street) to Ice&Snow World,back from it (8pm) to hotel,short stop at Central Street. Book inadvance requested.
based on 2,346 reviews
Things to know
- Great reception
- Friendly service
- Great shopping
Policies vary by room type and provider.
Reviews about Sofitel Harbin
Most popular landmarks
- Wanda Plaza 0.5 km
- Long Ta 0.8 km
- Harbin International Conference Exhibition 1.6 km
- Hagongda Stadium 1.8 km
- Heilongjiang Provincial Museum 3.8 km
- Harbin Amusement Park 4.4 km