Good to know
|Distance to city centre||4.4 km|
|Nearest airport||Hanoi Noibai|
|Distance to airport||21.6 km|
Time of year
Show reviews that mention
|bad smell||in 13 reviews|
|booking tours||in 5 reviews|
|breakfast was good||in 251 reviews|
|good hotel||in 161 reviews|
|great location||in 348 reviews|
|ha noi||in 6 reviews|
|kiem lake||in 66 reviews|
|old quarter||in 58 reviews|
|paying with credit card||in 12 reviews|
|room with window||in 202 reviews|
|rooms are clean||in 13 reviews|
|staff were friendly||in 512 reviews|
|value for money||in 60 reviews|
The hotel was last done 20 years ago. The air-con in one of our rooms cut out periodically. Bathroom needed updating. Furniture -- one long plywood shelf. Elevator was out for one day. The energetic manager made us 2 Hanoi tour pkgs and one Halong Bay. (We picked the upper price level on Renea, which was a great choice.) You wanna be in the old town? THIS IS! Near Hoan Lake. Restaurants. But you might want to spend a bit more and stay in a nicer hotel. There are lots of newer, nicer spots. But, this one fits a budget.
Nothing. Some of the staff were polite and that is the ONLY positive thing I can say. Even the polite ones can’t speak a word of English which is difficult at times
*the foul bathroom and which included mould all over the shower *the bed springs which (no exaggeration) caused injury to myself and my small child *the overall room which was NOTHING at all like the pictures!!!!! I have no idea how this has been rated 3*, even for Vietnamese standards.
Staff were quite pushy when offering excursions. Some bugs, including a cockroach, in the room. Bathroom disappointing.
Very warm welcome
Location was great and staff was extremely helpful.
Rooms seemed to always have something wrong with them. We stayed here on two separate occasions and both times our rooms had issues. The first time the staff was great and upgraded us to a better room, which we loved and was much more comfortable.
With a stay at Hanoi Crystal Hotel in Hanoi (Hoan Kiem), you'll be within a 5-minute walk of Thang Long Water Puppet Theatre and Hoan Kiem Lake. Featured amenities include complimentary wired Internet access, a computer station, and express check-in. For a surcharge, guests may use a roundtrip airport shuttle (available on request) and a train station pick-up service.
based on 1,440 reviews
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Reviews about Hanoi Crystal Hotel
Most popular landmarks
- Thang Long Water Puppet Theatre 234 m
- Bach Ma Temple 0.6 km
- Hoan Kiem Lake 0.6 km
- St. Joseph Cathedral 0.8 km
- Hanoi Old Quarter 0.8 km
- Dong Xuan Market 0.9 km
|Hanoi Noibai||21.6 km|
|Haiphong Catbi||93.3 km|