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Hanoi Crystal Hotel

No 9A Hang Thung, Hoan Kiem, Hanoi 10000, Vietnam
+84 243 934 3608

Cheapest
rate per night

7.0

Good
based on 1,440 reviews
Hanoi Crystal Hotel - Hanoi, Vietnam
Check-in
-
Check-out
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+84 243 934 3608

Good to know

Distance to city centre 4.4 km
Location rating 9.6
Nearest airport Hanoi Noibai
Distance to airport 21.6 km

Rooms

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Reviews

Traveller rating

324
121
81
29
0

Time of year

Traveller type

Show reviews that mention

+
bad smell in 13 reviews
booking tours in 5 reviews
breakfast was good in 251 reviews
good hotel in 161 reviews
great location in 348 reviews
ha noi in 6 reviews
kiem lake in 66 reviews
old quarter in 58 reviews
paying with credit card in 12 reviews
room with window in 202 reviews
rooms are clean in 13 reviews
staff were friendly in 512 reviews
value for money in 60 reviews
  • Good
    Aug 2019
    6.3

    The hotel was last done 20 years ago. The air-con in one of our rooms cut out periodically. Bathroom needed updating. Furniture -- one long plywood shelf. Elevator was out for one day. The energetic manager made us 2 Hanoi tour pkgs and one Halong Bay. (We picked the upper price level on Renea, which was a great choice.) You wanna be in the old town? THIS IS! Near Hoan Lake. Restaurants. But you might want to spend a bit more and stay in a nicer hotel. There are lots of newer, nicer spots. But, this one fits a budget.

  • Mediocre
    Aug 2019
    3.3

    Nothing. Some of the staff were polite and that is the ONLY positive thing I can say. Even the polite ones can’t speak a word of English which is difficult at times

    *the foul bathroom and which included mould all over the shower *the bed springs which (no exaggeration) caused injury to myself and my small child *the overall room which was NOTHING at all like the pictures!!!!! I have no idea how this has been rated 3*, even for Vietnamese standards.

  • Good
    Aug 2019
    7.0

    Location

    Staff were quite pushy when offering excursions. Some bugs, including a cockroach, in the room. Bathroom disappointing.

  • Excellent
    Jul 2019
    10.0

    Very warm welcome

  • Good
    Jul 2019
    8.0

    Location was great and staff was extremely helpful.

    Rooms seemed to always have something wrong with them. We stayed here on two separate occasions and both times our rooms had issues. The first time the staff was great and upgraded us to a better room, which we loved and was much more comfortable.

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About

Overview

With a stay at Hanoi Crystal Hotel in Hanoi (Hoan Kiem), you'll be within a 5-minute walk of Thang Long Water Puppet Theatre and Hoan Kiem Lake. Featured amenities include complimentary wired Internet access, a computer station, and express check-in. For a surcharge, guests may use a roundtrip airport shuttle (available on request) and a train station pick-up service.

Hotels.com

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

7.0 Good

based on 1,440 reviews

9.6

Location

9.1

Service

2.2

Vibe

2.1

Amenities

Check in

14:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Parking
Free Wi-Fi
ATM on-site
Car hire
Concierge service
Currency exchange on-site
Laundry service
Room service
Bicycle hire
Hot tub
Express check out
Air-conditioned
24-hour front desk
Airport Shuttle (Surcharge)
Playground
Designated smoking area
Storage available
Terrace/Patio
Disabled access
Lift
Hiking
Business centre
Laundry facilities
No smoking
Restaurant
Bar/Lounge
Hairdryer
Babysitting/child care services (surcharge)
Free Internet
Pets not allowed
Wedding services
Meeting/Banquet facilities
Cable or satellite TV
Coffee shop
Safe

Photos

Hanoi Crystal Hotel - Hanoi - Bedroom All photos (24)
Hanoi Crystal Hotel - Hanoi - Bathroom Bathroom (1)
Hanoi Crystal Hotel - Hanoi - Bedroom Bedroom (12)
Hanoi Crystal Hotel - Hanoi - Buffet Buffet (2)
Hanoi Crystal Hotel - Hanoi - Lobby Lobby (1)

Location

Most popular landmarks

  • Thang Long Water Puppet Theatre 234 m
  • Bach Ma Temple 0.6 km
  • Hoan Kiem Lake 0.6 km
  • St. Joseph Cathedral 0.8 km
  • Hanoi Old Quarter 0.8 km
  • Dong Xuan Market 0.9 km

Hanoi travel guide

Learn about Hanoi on KAYAK

Getting Around

Hanoi Noibai 21.6 km
Haiphong Catbi 93.3 km

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